Technology Innovation Supports over 1000 Shifts Covered at Top University

In September 2022, our client devised and launched a multi-tiered food offering for students which offered greater flexibility over meal choices, dietary needs, and budgets. This term-based approach allowed for better food procurement and agency staff forecasting. However, the fluctuating need for kitchen staff meant our client needed additional recruitment support each term.

Roles such as Chefs, Kitchen Porters, Baristas, bar and waiting staff were in high demand, but short supply. The unique requirements of the university meant that Chefs were required to suit varied menu types, ranging from burger and chip style menus to fine dining for events. With only six Chef jobseekers per job advertisement in the local area, finding the right university staff was proving difficult for our client. 

Our Client Portal technology allowed the University Hiring Managers to rate the quality of their temporary staff. Candidates who receive high ratings regularly were set to receive automated offers for future bookings. This built client and candidate familiarity, boosting the productivity and loyalty of staff for repeat placements, as well as ensuring client satisfaction.

This simple rating feature has been so powerful in helping identify patterns of high-quality staff, that the university turned 12 temporary placements into permanent positions within two years. One of these roles included a temporary Head Chef who has since been promoted to Executive Chef for Bars and Dining, overseeing all catering operations for the university.