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Reduction in Attrition Rates to 1.5% Improves Food Manufacturing Workplace

Our client is a leading food manufacturer with over 180 years’ food manufacturing experience. They’re a British food company that prides itself on high-quality ingredients and products, providing baked goods across the UK. With over 2800 employees, our client continually looks to improve their business and workforce.

Reduction in Attrition Rates to 1.5% Improves Food Manufacturing Workplace

Client

Food Manufacturer

Contact

National Account Manager

Sector

Food Manufacturer

Staffing Type

Production operatives, dispatch operatives, and hygiene operatives
98%
Fulfilment
400
Temporary workers weekly
1.5%
Attrition

Recruitment Challenge

Within their last recruitment partnership, our client lacked the visibility they needed to ensure the productivity and wellbeing of their workforce. This inability to control and see the day-to-day recruitment activity within their business led to further issues with forecasting, attendance, and performance management. 

Due to this, and the success of our candidate app which opens opportunities up to a wider base of jobseekers, our client came to Blue Arrow for a change in their recruitment management. We were required to supply their regular temporary staff, increase visibility, and improve attrition. It was essential that the workers were incentivised to work the shift patterns required by the food manufacturer, including night and weekend shifts, as well as see an overall improvement to the work environment and atmosphere. 

Recruitment Challenge

The solution for our client wasn’t only about finding the right staff for the roles, but also ensuring regulation standards were met, including meeting SEDEX compliance. 

Forecasting was essential for this client, as failure to meet the quota for staff would result in the closing of operation lines and causing potential regulation fines. Through our onsite Blue Arrow teams, including dedicated resourcing specialists, we were able to set up regular forecasting across multiple locations, enabling us to regularly supply the right number of staff for any increase in demand. This allowed our client to regulate their spend across locations, ensuring efficient budgeting and increased productivity. 

Alongside our work improving the visibility and control over recruitment activity for our client, we ensured that our candidates felt supported within their roles. To improve attendance and reduce attrition, our onsite account management teams maintained close relationships with our Blue Arrow-supplied candidates, running regular check-ins and support sessions. 

We also developed better progression for the temporary workers within these roles. Through regular upskilling opportunities, we ensured that workers had the confidence, skills, and opportunity, to transition to different positions. Through both the close relationship between our teams and candidates, as well as these training opportunities, we were able to reduce attrition.

The Results

Through our work with the client, we have been able to achieve:

  • 98% fulfilment on all operatives
  • 1.5% attrition rate
  • 400 temporary staff supplied weekly
  • 3x SEDEX compliant audits passed

Due to the success of our work with our client, we have secured further work supporting their back-office staff recruitment. 

The Results
Supporting our client also means ensuring that our candidates are supported, not only pre-employment but also throughout their contract. That is why our dedicated onsite teams were instrumental to building morale and supporting a good work environment to keep attrition low.
Blue Arrow National Account Manager
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