How XPO Improved Workforce Visibility Across Four Sites Supporting the British Gypsum Contract
Helping transport teams reduce administration, improve payroll accuracy and gain greater control of workforce data.
Client
XPO
Contact
Transport Manager
Sector
Transport and Logistics
Staffing Type
HGV Drivers
The Challenge
Managing driver resource across four sites supporting the British Gypsum contract required XPO's transport teams to coordinate multiple drivers, shift patterns and payroll processes.
For the teams responsible for delivering transport services to British Gypsum, success depended on having accurate workforce information, clear visibility of hours worked and confidence that payroll data reflected operational activity across the network.
However, driver hours were being recorded using paper timesheets. Information had to be collected, checked and manually entered before payroll and workforce management processes could begin.
This created several operational challenges:
Significant administration for local transport teams.
Delays between hours being worked and becoming visible to decision-makers.
Increased risk of manual data-entry errors.
Limited visibility of workforce activity across multiple sites.
Payroll queries and disputes caused by missing or inaccurate information.
As the operation evolved, XPO identified an opportunity to modernise workforce management, improve visibility and create a more scalable approach to workforce administration.
The Approach
Rather than accepting the limitations of a paper-based process, XPO worked with Blue Arrow to review how driver attendance, hour submission and workforce reporting could be improved.
Together, the teams introduced a digital workforce management solution that enabled drivers to clock-in and out electronically through the Blue Arrow mobile app, while providing transport and operational leaders with access to real-time workforce information through Blue Arrow’s client portal.
Drivers could:
Record working hours directly from approved locations.
Submit attendance information instantly.
Capture accurate time data without paper-based administration.
At the same time, XPO managers gained:
Real-time visibility of attendance.
Immediate access to worked hours.
Daily oversight of workforce activity.
Greater control across multiple operating locations.
The ability to review and approve hours throughout the week rather than waiting for end-of-week reconciliation.
The Outcome
The introduction of digital workforce management delivered immediate operational improvements across XPO's British Gypsum transport operation. Transport teams could review hours daily, reducing administration and enabling discrepancies to be identified and resolved more quickly. Automated time capture improved data accuracy, while operational leaders gained greater confidence in the information used to manage workforce planning, payroll and service delivery.
Business Impact
Approximately four hours of administration saved per week.
Significant reduction in payroll queries and pay-related discrepancies.
Improved workforce data accuracy through automated time capture.
Real-time visibility of driver attendance and hours worked.
Faster payroll processing through daily review and approval of hours.
Improved compliance and auditability through secure digital records.
Greater operational control across four locations supporting the British Gypsum contract.
Why It Matters
For XPO, the project was not simply about replacing paper timesheets. It enabled transport leaders supporting the British Gypsum contract to gain greater visibility, control and confidence in workforce management across multiple locations.
By improving access to accurate workforce data, XPO created a more efficient operating model that supports both day-to-day transport planning and long-term service delivery requirements. Working in partnership with Blue Arrow, XPO successfully transformed a manual process into a streamlined digital solution that reduced administration, improved workforce data quality and strengthened operational decision-making.
Business Impact at a Glance
Challenge Manual timesheets created administration, delayed visibility of driver hours and increased the risk of payroll inaccuracies.
Solution A digital workforce-management platform giving drivers, transport managers and operational leaders real-time access to attendance and hours-worked data.
Results
4+ hours of administration saved every week
Real-time visibility across four transport sites
Faster payroll processing and approvals
Reduced payroll queries and disputes
Improved workforce-data accuracy
Increased operational control and oversight
Enhanced compliance through secure digital records
Strategic Outcome: XPO now has a scalable workforce-management process that provides greater visibility, accuracy and control across its British Gypsum transport operation.
