Travel Sales Consultant
- Location: Cowbridge (Onsite)
- Reports to: Branch Manager
- Employment Type: Full-time (Permanent)
- Salary: Negotiable
- Working Hours: Working Hours: 09:30am - 5:00pm, Monday to Friday, with one Saturday worked every other week (10:00am - 4:00pm). When a Saturday is worked, a day off during the week will be provided in lieu, with the day determined in line with business and staffing requirements.
Role Overview:
We are seeking an experienced and motivated Travel Sales Consultant to join our friendly and successful team. This is an exciting opportunity for a travel professional who enjoys building relationships with customers, creating bespoke holiday experiences, and providing expert travel advice.
Key Responsibilities:
Customer Service & Sales
- Manage customer enquiries via telephone, email, and face-to-face consultations.
- Understand customer requirements and recommend suitable holiday and travel options
- Advise customers on destinations, cruises, resorts, travel arrangements, insurance, and ancillary services.
- Convert enquiries into confirmed bookings while achieving individual and team sales targets.
- Promote additional travel products and services where appropriate.
- Ensure customers receive accurate and up-to-date travel information.
Booking Administration
- Process holiday, cruise, accommodation, and travel bookings accurately and efficiently
- Maintain customer records and booking documentation
- Handle amendments, cancellations, and post-booking queries professionally
- Liaise with travel suppliers, tour operators, airlines, and cruise providers.
- Ensure all bookings are completed in line with company procedures and industry standards.
- Maintain a high level of accuracy and attention to detail.
Relationship Management:
- Build and maintain long-term customer relationships.
- Deliver a personalised service that encourages repeat business and referrals.
- Work collaboratively with colleagues to achieve branch and company objectives.
- Keep up to date with the latest travel products, destinations, and industry developments.
- Represent the business professionally at all times.
Skills & Experience:
- Minimum of 1-2 years' experience within the travel industry.
- Previous experience as a Travel Consultant, Travel Advisor, Travel Sales Executive, or similar role.
- Excellent customer service and communication skills.
- Confident and professional when dealing with customer enquiries.
- Ability to provide advice, assistance, and recommendations tailored to customer needs.
- Strong sales ability with a consultative approach.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Friendly, approachable, and professional manner.
- Ability to work effectively both independently and as part of a team.
Desirable Experience:
- Experience selling holidays, cruises, luxury travel, or bespoke travel packages.
- Knowledge of major tour operators and travel suppliers.
- Experience working towards sales targets and KPI objectives.
- Familiarity with travel booking and reservation systems.
- Strong destination knowledge and enthusiasm for world travel.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.