Client Liaison Advisor / Appointment Setter
Part-Time | £14.00 Per Hour | Selsdon, South Croydon
Are you a confident communicator with a professional telephone manner and a passion for customer service?
This is an excellent opportunity to join a friendly and supportive office environment, working with warm enquiries from individuals who have already expressed an interest in the company's services.
Important Location Requirement
⚠️ This is a 100% office-based role in Selsdon
There is no option for remote or hybrid working, and candidates must be able to commute to the office every working day.
To be considered, applicants should ideally live within a 30-minute commute of Selsdon and be comfortable travelling to the office on a regular basis.
Working Hours
Monday to Wednesday
4:00pm to 7:00pm
£14.00 per hour
The Role
You will be the first point of contact for prospective clients who have enquired
This is not a cold-calling position. You will be speaking with warm leads who have already shown an interest in the company's services.
Your role will focus on building rapport, answering initial questions, and arranging appointments for consultants.
Key Responsibilities
- Contact prospective clients who have previously submitted enquiries.
- Build trust and rapport with customers over the telephone.
- Explain services in a professional and friendly manner.
- Book appointments for consultants.
- Maintain accurate records on the CRM system.
- Follow up on customer enquiries from various marketing channels.
- Provide exceptional customer service throughout the client journey.
- Liaise with colleagues to ensure a seamless customer experience.
- Work towards appointment-setting targets and service standards.
- Handle confidential information professionally and responsibly.
What We're Looking For
- Previous experience in customer service, appointment setting, telesales, call centre, administration, or a similar telephone-based role.
- Excellent communication and listening skills.
- A confident and professional telephone manner.
- Strong attention to detail and organisational skills.
- Comfortable using CRM systems and computer databases.
- Self-motivated, reliable, and able to work independently.
- A positive and customer-focused approach.
Personal Qualities
We are looking for individuals who are:
- Friendly and enthusiastic.
- Professional and well-spoken.
- Empathetic and customer-focused.
- Confident without being pushy.
- Organised and able to work calmly under pressure.
- Target-driven with a strong work ethic.
- Trustworthy and respectful of confidential information.
What's on Offer?
✅ £14.00 per hour
✅ Warm leads provided
✅ No cold calling
✅ Full training provided
✅ Friendly and supportive working environment
✅ Opportunity to develop valuable customer service and sales experience
✅ Permanent part-time opportunity with a growing business
Apply Now
If you have excellent communication skills, enjoy speaking with people, and are looking for a rewarding part-time position, we'd love to hear from you.
Please only apply if you can commit to working on-site in Selsdon and live within a reasonable commuting distance (approximately 30 minutes).
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.