Swedish Speaking Careline Advisor

Location: Canary Wharf & Home Based

Contract Type: Full Time

Salary: £28,000

Join The Team!

Are you fluent in Swedish and passionate about delivering exceptional customer experiences?

We are looking for a customer-focused and empathetic Swedish Speaking Careline Advisor to join a growing team supporting Nordic consumers on behalf of one of the world's most recognised food and nutrition brands, Danone.

As the first point of contact for consumers, you will provide advice, support, and resolution across a wide range of product enquiries and customer concerns. You'll play a key role in ensuring every consumer receives a professional, personalised, and positive experience.

What You'll Be Doing

As a Careline Advisor, you will:

• Deliver exceptional customer service across multiple contact channels
• Support consumers with questions relating to the full range of Danone products
• Handle customer complaints professionally and empathetically
• Take ownership of customer journeys from enquiry through to resolution
• Work closely with subject matter experts, quality teams, and knowledge specialists
• Accurately capture customer information and maintain records
• Meet quality, productivity, customer satisfaction, and compliance targets
• Represent both Konecta and Danone with professionalism and care

What We're Looking For

Essential Skills & Experience

• Fluency in Swedish (spoken and written)
• Strong communication skills in English (spoken and written)
• Previous customer service or customer care experience
• Excellent listening, problem-solving, and interpersonal skills
• A caring and empathetic approach when supporting customers
• Ability to manage multiple tasks and work independently
• Strong IT skills, including Microsoft Office and Google Workspace
• Excellent attention to detail and data accuracy
• A positive attitude and strong team spirit

Desirable

• Experience within the food, nutrition, or healthcare sectors
• Knowledge of CRM systems, particularly Salesforce
• An interest in food, nutrition, and foods for special medical purposes

Working Hours

The Danone Careline operates Monday to Friday, 8:00am to 4:30pm.

However, contracted working hours with Konecta are 8:00am to 8:00pm, Monday to Sunday. Flexibility is required as occasional evening and weekend cover may be needed to support business requirements.

Training & Development

We want you to succeed from day one.

You'll receive:

• Comprehensive induction and onboarding
• Full product and systems training
• Ongoing coaching and development
• Data protection and compliance training
• Continuous support from experienced leaders and specialists

Career Growth Opportunities

We're committed to developing talent and recognising success.

As part of the team, you'll have opportunities to:

• Expand your knowledge and skills
• Take on additional responsibilities
• Progress into specialist or leadership roles
• Increase your earnings through career development opportunities

Why Join?

✅ Work from home flexibility

✅ Support a globally recognised brand

✅ Comprehensive training and support

✅ Career progression opportunities

✅ Inclusive and collaborative culture

✅ Make a real difference to customers every day

Apply Today

If you're a fluent Swedish speaker with a passion for customer service and are looking for your next opportunity in a supportive and growing organisation, we'd love to hear from you.

Join Konecta and help deliver world-class care to Danone consumers across the Nordic region.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.