Station Gateline Assistant
Glasgow Exhibition Centre Station
Salary: £27,747 per annum. Training Salary: £23,816 per annum.
Contract: Permanent, Full-Time
Hours: 35 hours per week
Important Information Before Applying
To ensure this role is right for you, please note:
- Shifts may be rostered across any day of the week, including weekends and bank holidays.
- Working hours are determined by ScotRail and may include early morning starts and late evening finishes.
- Successful candidates must be able to travel reliably to and from Glasgow Exhibition Centre Station (within a 45 minute commute)
- A 7 day full-time training course in Glasgow must be completed before starting the role.
Looking for a role where no two days are the same?
As a Station Gateline Assistant at Glasgow Exhibition Centre, you'll play a key role in helping thousands of customers travel safely and confidently every day. Whether you're welcoming passengers, providing travel information, assisting customers with accessibility needs or helping manage busy station environments, you'll be at the heart of the customer experience.
This is a fantastic opportunity for people who enjoy working with others, solving problems and delivering excellent service in a fast-paced environment.
No rail experience? No problem. If you've worked in customer service, retail, hospitality, security, transport or any role involving people, we'd love to hear from you.
Key Responsibilities
As a Station Gateline Assistant, you will:
- Provide information, assistance, and support to customers, including passengers requiring additional assistance or wheelchair access.
- Check tickets and supporting documentation to ensure valid travel.
- Issue tickets and excess fares using ticket-issuing equipment in accordance with company procedures.
- Operate the automatic gateline safely and efficiently, identifying and responding to any safety concerns.
- Assist with customer flow, queue management, and passenger direction during busy periods.
- Operate wide-aisle gates and adjust gate configurations to support changing passenger volumes.
- Monitor queue lengths and take appropriate action to maintain the safe and efficient movement of customers.
- Carry out queue-busting activities where required to improve customer experience.
- Maintain a safe working environment by addressing minor hazards, reporting concerns, and ensuring station areas remain presentable.
- Empty ticket hoppers, dispose of collected tickets, and undertake routine cleaning of gate equipment and associated areas.
What We're Looking For
We're keen to hear from candidates who:
- Have a genuine passion for delivering excellent customer service.
- Communicate confidently and professionally with a wide range of people.
- Remain calm, approachable, and professional when dealing with busy or challenging situations.
- Enjoy working as part of a team while also being comfortable taking ownership of individual responsibilities.
- Demonstrate strong attention to detail and a commitment to safety.
- Are willing to learn new systems, processes, and procedures through training provided.
- Can undertake the physical requirements of the role, including the deployment of accessibility ramps (full training provided).
What We Offer
In return, you'll receive a comprehensive benefits package designed to support your wellbeing, financial security, and career development, including:
- Contributory Final Salary Pension Scheme.
- Free and discounted rail travel.
- Generous annual leave entitlement.
- Enhanced maternity, paternity, and adoption leave.
- Life assurance cover equivalent to four times annual salary.
- Employee discounts across a range of retail, healthcare, and lifestyle providers.
- Ongoing training and development opportunities.
- A supportive and inclusive working environment with opportunities for career progression.
Diversity & Inclusion
We are committed to creating a workplace where everyone feels valued, respected, and able to achieve their full potential. We welcome applications from people of all backgrounds and are committed to building a diverse workforce that reflects the communities we serve.
Apply Today
If you're looking for a rewarding role where you can make a real difference to customers every day while building a long-term career in the rail industry, we'd love to hear from you.
Submit your application today and start your journey with us.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.