Station Gateline Assistant - A Rewarding Career in Rail Travel
Location: Aberdeen (Must be within a 45-minute travel distance)
Salary: £17,564 per annum + 3% commission
Contract: Permanent, 24 hrs per week (Part Time)
Hours: Various shifts and weekend working
Looking for a role where you can thrive, grow, and make a difference?
Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
· Provide customer information and assistance, including support for wheelchair users.
· Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
· Check tickets and supporting documents.
· Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
· Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
· Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
· Assist with customer direction and queue management to maintain smooth movement through the gateline area.
· Carry out queue-busting duties as required.
· Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
· Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For:
We welcome applicants who:
· Have a warm, engaging approach and love connecting with others.
· Excel in communication-building trust and rapport with passengers.
· Thrive in a supportive team culture while being confident working independently.
· Have the ability to manage ramps (training provided).
· Are motivated to learn and develop in a rewarding role.
Why Join Us? Because We Invest in You.
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
· Contributory Final Salary Pension Scheme-ensuring long-term financial security.
· Free & discounted rail travel-helping you and your family stay connected.
· Generous holiday allowance-so you have time for yourself and your loved ones.
· Enhanced family leave policies-including maternity, paternity, and adoption leave.
· Life insurance cover-equivalent to 4x your annual salary.
· Exclusive discounts-on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.