Scheme Manager

Role Summary

The Scheme Manager is responsible for managing supported housing schemes across the borough, ensuring housing management compliance, supporting residents' wellbeing, coordinating lettings and voids, and working with partner agencies to deliver person-centred support.

Key Responsibilities

• Ensure compliance with tenant and housing management requirements.
• Safeguard and promote residents' wellbeing.
• Manage void properties and lettings efficiently.
• Build relationships with partner organisations to improve resident outcomes.
• Maintain positive communication with residents, visitors, and contractors.
• Assess support needs and coordinate appropriate services.
• Encourage resident engagement and community involvement.
• Promote relevant services where beneficial to residents.
• Contribute to team meetings, knowledge sharing, and best practice.
• Use technology and digital processes to enhance service delivery.
• Maintain professional knowledge through training and development.
• Undertake other reasonable duties as required.

Essential Knowledge & Experience

• Knowledge of service delivery and the benefits of assistive technology.
• Relevant practical experience in a similar environment or other customer-focused setting.
• Sound knowledge of Microsoft applications, with the ability to collate, analyse, and present data.

Key Skills & Abilities

• Ability to identify the needs of others and provide support and guidance.
• Innovative and creative approach to identifying and delivering person-centred services.
• Strong communication and relationship-building skills.
• Ability to identify problems and proactively find solutions.

Other Requirements

• May require a full UK driving licence and access to a vehicle registered for business use.
• Enhanced DBS check required.
• Occasional evening and weekend working may be required.

Values and Behaviours

We Step Up

• Help colleagues get the job done well.
• Prioritise tasks that make the biggest difference.
• Learn from previous experiences.

We See Things Through

• Take ownership to find the best solutions for residents and customers.
• Use processes to deliver reliable, repeatable, and consistent services.
• Make the most of available expertise.
• Share information and progress with others.

We Support Each Other

• Speak up to champion a positive culture.
• Ensure people are heard and valued.
• Give and receive feedback to drive improvement.

Additional Commitments

• Support environmental and social responsibility objectives.
• Comply with health and safety policies and procedures.
• Work towards best practice in the management and control of health and safety risks.