Front of House
hours between 0900-2200
Pay £12.71 - £13.50
Role Summary Provide a professional and welcoming first point of contact for customers and visitors, ensuring excellent customer service while supporting the day-to-day operation of the reception or front-of-house area.
Key Responsibilities
- Greet and assist customers, visitors, and clients.
- Answer telephone calls and respond to enquiries professionally.
- Manage bookings, appointments, and reservations where required.
- Handle customer queries, complaints, and requests efficiently.
- Maintain a clean, organised, and presentable front-of-house area.
- Process payments and operate tills or booking systems.
- Support administrative tasks, including filing and data entry.
- Work effectively as part of a team to deliver excellent service.
Skills and Experience
- Strong customer service and communication skills.
- Friendly, professional, and approachable manner.
- Ability to work in a fast-paced environment.
- Good organisational and multitasking skills.
- Competent with Microsoft Office and booking systems.
- Previous reception, hospitality, retail, or customer-facing experience preferred.
Key Attributes
- Reliable and punctual.
- Positive attitude.
- Well-presented and professional.
- Flexible and adaptable.
- Strong attention to detail.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.