Trainee Customer Service Consultant

📍 Ringwood, Hampshire & hybrid

💷 £26,624 per annum (£12.80 per hour)

🎯 On-Target Bonus: Up to £2,400 per year

📈 Full Training Provided

🚀 Career Development Opportunities

Looking for a role where every conversation matters?

We're looking for enthusiastic, empathetic and customer-focused individuals to join our growing team as Trainee Customer Service Consultants.

You'll have the opportunity to support customers and supporters across a variety of well-known brands and campaigns, helping people through meaningful interactions every day.

What You'll Be Doing

✅ Handling customer enquiries via phone, email, live chat and other digital channels

✅ Providing professional, friendly and empathetic support

✅ Resolving customer queries and finding the best solutions

✅ Maintaining excellent service quality and customer satisfaction

✅ Working towards individual and team performance targets

✅ Using multiple systems to accurately manage customer interactions

✅ Supporting outbound customer contact campaigns when required

✅ Adhering to GDPR and company compliance standards at all times

What We're Looking For

We're keen to hear from people who are:

• Excellent communicators, both written and verbal
• Naturally empathetic and customer-focused
• Positive problem-solvers who enjoy helping others
• Comfortable using multiple systems and Microsoft Office applications
• Motivated by achieving targets and delivering great results
• Detail-oriented with strong grammar and written communication skills
• Adaptable and confident interacting with a wide range of customers and supporters

What's In It For You?

✨ Comprehensive paid training

✨ Ongoing coaching and support

✨ Performance-related bonus opportunities

✨ Friendly and supportive team environment

✨ Career progression within a global organisation

✨ The chance to make a genuine difference through every customer interaction

✨ Experience working with exciting and meaningful client campaigns

🚀 Ready to Start Your Next Career Move?

If you're passionate about helping people, thrive in a customer-focused environment and are looking for a company that will invest in your development, we'd love to hear from you.

Apply today and start your customer service career in Ringwood! 🎉

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.