Station Gateline Assistant - A Rewarding Career in Rail Travel
Location: Glasgow Central (Must live within a 45-minute travel distance)
Salary: £26,731 per annum + 3% commission
Contract: Permanent, Full Time
Hours: Various shifts worked across any day of the week, including weekends and public holidays.
Please note: Successful candidates must be available to work shifts across any day of the week in line with business requirements. Due to the nature of the role, shift start and finish times may be aligned to the first and last train services of the day. Applicants must therefore have a reliable means of travelling to and from the station for early morning starts and late evening finishes.
Looking for a role where you can thrive, grow and make a difference?
Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for customer service can shine in a dynamic, people-focused environment. This is more than just a job. It is an opportunity to engage with customers, make a real difference to their journey and build a rewarding career.
What You Will Be Doing:
· Provide customer information and assistance, including support for wheelchair users.
· Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
· Check tickets and supporting documents.
· Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
· Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
· Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
· Assist with customer direction and queue management to maintain smooth movement through the gateline area.
· Carry out queue-busting duties as required.
· Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
· Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We Are Looking For:
We welcome applicants who:
· Have a warm, engaging approach and love connecting with others.
· Excel in communication-building trust and rapport with passengers.
· Thrive in a supportive team culture while being confident working independently.
· Have the ability to manage ramps (training provided).
· Are motivated to learn and develop in a rewarding role.
Why Join Us? Becasue we invest in you:
Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
· Contributory Final Salary Pension Scheme-ensuring long-term financial security.
· Free & discounted rail travel-helping you and your family stay connected.
· Generous holiday allowance-so you have time for yourself and your loved ones.
· Enhanced family leave policies-including maternity, paternity, and adoption leave.
· Life insurance cover-equivalent to 4x your annual salary.
· Exclusive discounts-on shopping, fitness, and healthcare plans.
Commitment to Diversity and Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.