Customer Advisor Talent Pool

Location: Belper

Contract Type: Temporary, Temp-to-Permanent and Permanent Opportunities

Sector: Customer Service / Contact Centre

Opportunity Overview

We are building a talent pool of Customer Advisors to support current and future recruitment requirements across multiple employers in Belper and the surrounding area.

Successful applicants will be considered for a range of Customer Service, Contact Centre, Customer Support and Call Handling positions as opportunities become available.

Roles may involve working within office-based customer service teams, contact centres, service departments, administration teams and customer support functions.

Typical Responsibilities

Depending on the position, duties may include:

• Handling inbound customer enquiries via telephone, email and online channels.
• Making outbound calls to customers where required.
• Resolving customer queries and providing accurate information.
• Updating customer records and maintaining system data.
• Processing customer requests, orders, bookings or account updates.
• Escalating complex issues to relevant departments.
• Meeting customer service standards, performance targets or service level agreements (SLAs).
• Maintaining accurate records and documentation.
• Providing a professional and positive customer experience.

Essential Skills and Experience

Applicants should demonstrate experience in most or all of the following areas:

Customer Service

• Previous experience in a customer service role.
• Experience handling inbound and/or outbound telephone calls.
• Ability to communicate clearly and professionally with customers.
• Experience resolving customer queries and complaints.
• Strong listening and questioning skills.

Administration and IT

• Accurate data entry skills.
• Experience updating and maintaining records.
• Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
• Experience using CRM systems, databases or customer management systems.
• Ability to manage multiple systems simultaneously.

Communication

• Excellent verbal communication skills.
• Professional written communication skills.
• Ability to build rapport and maintain positive customer relationships.
• Confidence speaking with customers over the telephone.

Personal Attributes

• Customer-focused approach.
• Professional and reliable.
• Strong attention to detail.
• Organised and able to prioritise workload effectively.
• Ability to work independently and as part of a team.
• Adaptable and able to manage changing priorities.

Desirable Experience

Applications will be particularly strong if candidates can demonstrate experience in one or more of the following:

• Contact centre or call centre environments.
• Customer support or customer care roles.
• Administrative support responsibilities.
• Complaint handling and issue resolution.
• Working towards targets, KPIs or service level agreements (SLAs).
• Retail, financial services, healthcare, utilities or other customer-facing sectors.

Suitable Previous Job Titles

Candidates with experience in the following roles are encouraged to apply:

• Customer Advisor
• Customer Service Advisor
• Customer Service Representative
• Contact Centre Advisor
• Call Centre Advisor
• Customer Support Advisor
• Customer Care Advisor
• Sales Support Administrator
• Helpdesk Advisor
• Client Services Advisor
• Receptionist / Administrator
• Service Coordinator

Candidate Profile

The ideal candidate will be able to demonstrate:

• A minimum of 6-12 months' customer service experience.
• Experience handling customer enquiries by telephone and email.
• Strong IT and administration skills.
• Accurate data entry and record management experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience meeting customer service standards, targets or performance measures.
• A professional, positive and customer-focused attitude.

Benefits of Joining the Talent Pool

• Consideration for future customer service opportunities as they become available.
• Access to temporary, temp-to-permanent and permanent positions.
• Opportunities across multiple industries and business sectors.
• Ongoing support throughout the recruitment process.
• Local opportunities within Belper and surrounding areas.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.