Customer Advisor (Contact Centre)
Location: Belper, Derbyshire
Training Location: Denby, Derbyshire (First 4 Weeks)
Pay Rate: £13.61 per hour - Overtime paid at £20.42p/h
Job Type: Full-Time, Temporary Ongoing
Customer Advisors Required - Winter Recruitment Campaign
We are delighted to be supporting our client with their upcoming winter recruitment campaign and are currently seeking Customer Advisors to join a busy and professional customer contact team.
This is an excellent opportunity to join a well-established organisation, with full training provided and the potential for the role to become permanent for successful candidates.
Start Dates
To support operational requirements, recruitment will start on
- Group 2: Monday 5th October
Training Programme
All successful candidates will complete a comprehensive 4-week training programme at our client's training centre in Denby before moving to the main site in Belper.
Training Hours
- Monday to Wednesday: 9:00am - 5:00pm
- Thursday & Friday: 9:00am - 4:45pm
Full attendance throughout the training period is essential to ensure you have the knowledge and support needed to succeed in the role.
Working Hours & Shift Pattern
Following the successful completion of training, Customer Advisors will move onto a 6-week rota pattern.
- Working hours will fall between 8:00am and 6:00pm on a rotational shift basis.
- Employees are paid for 39.5 hours per week.
- You may be allocated to any week within the 6-week rota cycle, depending on business requirements and team coverage. Allocations are made based on operational needs and where gaps exist within the rota.
The rota also includes:
- 2 in every 6 Saturdays working 8:00am - 3:00pm
- 1 in every 6 Sundays working 8:00am - 12:00pm
Flexibility is essential, as working patterns will vary in line with the rota schedule.
The Role
As a Customer Advisor, you'll be the first point of contact for customers, providing a professional and friendly service while resolving enquiries efficiently.
Key Responsibilities
- Handling inbound customer enquiries via telephone
- Providing accurate information and support
- Resolving customer queries and issues
- Updating customer records accurately
- Working within service level agreements and team objectives
- Delivering an excellent customer experience on every interaction
- Escalating more complex issues where appropriate
What We're Looking For
We're keen to hear from candidates who:
- Have excellent communication and interpersonal skills
- Enjoy helping customers and finding solutions
- Are confident using multiple computer systems
- Can remain professional in a fast-paced environment
- Have a positive attitude and willingness to learn
- Have previous experience within customer service, retail, hospitality, administration or contact centres (desirable but not essential)
What's on Offer?
- £13.61 per hour
- 39.5 paid hours per week
- Full-time hours
- Additional earning potential with weekend hours paid at 1.5 times the standard hourly rate
- Enhanced rates for weekend working
- Temporary ongoing assignment expected to run until approximately March 2027
- Potential opportunity to secure a permanent position
- Comprehensive paid training
- Ongoing support and development
- Friendly and supportive working environment
- Modern office facilities
- Excellent career experience with a leading organisation
Recruitment Process
The interview process is simple and consists of:
- A brief 5-minute video call with a member of our recruitment team.
- A Microsoft Teams interview with our client.
Apply Now
If you're passionate about delivering excellent customer service and are looking for a new opportunity with full training, enhanced weekend rates and long-term prospects, we'd love to hear from you.
Please note: Applications are being managed by a recruitment agency on behalf of our client. Further details regarding the organisation will be disclosed to shortlisted candidates during the recruitment process.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.