📞 Call Handler

📍 Swadlincote 💷 £12.96 per hour 🕒 Flexible Monday-Friday Day Shifts

Shift patterns on a rotating basis:

• 8:00am - 4:30pm
• 8:30am - 5:00pm
• 9:30am - 6:00pm

Join a Company That Puts Patients First

Are you passionate about helping people and delivering excellent customer service?

We are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do.

If you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you.

What You'll Be Doing

As a Call Handler, you'll play a vital role in supporting patients by:

✅ Making outbound calls to patients awaiting appointments (these are warm calls only - no cold calling involved)

✅ Booking patients into appointments and ensuring a smooth customer journey

✅ Handling customer queries via telephone, digital channels, and administrative tasks

✅ Providing a professional, friendly, and empathetic service at all times

✅ Taking ownership of customer enquiries and resolving issues efficiently

✅ Accurately updating and maintaining customer records and data

✅ Working closely with colleagues to deliver exceptional service standards

What We're Looking For

We're looking for individuals who are:

• Customer-focused and passionate about helping others
• Confident communicators with an excellent telephone manner
• Empathetic, patient, and professional
• Organised and able to manage multiple tasks effectively
• Comfortable using multiple computer systems
• Positive, reliable, and a strong team player
• Adaptable and eager to learn new skills

Skills & Experience

Essential:

• Good verbal and written communication skills
• Basic computer literacy and keyboard skills
• Good working knowledge of Microsoft Office (Word & Excel)
• Strong listening and problem-solving skills
• Basic Maths and English skills

Desirable:

• Previous customer service experience, either over the phone or face-to-face
• Experience within a contact centre, bookings, administration, or healthcare environment

No formal qualifications are required.

Why Apply?

✨ No cold calling

✨ Flexible daytime working hours

✨ Supportive and friendly team environment

✨ Opportunity to develop valuable customer service and healthcare experience

✨ Immediate opportunities available

✨ Be part of an organisation making a real difference to patients' lives

Apply Today

If you're looking for a rewarding customer service role where you can make a genuine impact every day, we'd love to hear from you.

All applications will be reviewed against the requirements of the role, and suitable candidates will be contacted for an initial screening call within 48 business hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to creating opportunities for everyone. 🌟

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.