📢 Call Handler | Temporary Ongoing Opportunity | Full Training Provided
Blue Arrow is delighted to be supporting our client with their upcoming winter recruitment campaign and is currently recruiting for Call Handlers to join a busy and professional contact centre team.
This is an excellent opportunity to join a well-established organisation, with comprehensive paid training provided and the potential for the role to become permanent for successful candidates.
📍 Location: Belper, Derbyshire
📍 Training Location: Denby, Derbyshire (First 4 Weeks)
📌 Temporary Ongoing Position
💰 £13.61 per hour
💰 Overtime & Weekend Rate: £20.42 per hour
⏰ 39.5 Hours Per Week
ABOUT THE CALL HANDLER ROLE
Are you passionate about delivering exceptional customer service? We are looking for professional and customer-focused Call Handlers to become the first point of contact for customers, providing support, resolving queries, and delivering a positive customer experience on every call.
This is a fantastic opportunity to join a leading organisation offering full training, excellent support, and long-term career prospects.
START DATES FOR CALL HANDLERS
To support operational requirements, recruitment will be conducted across two intakes:
📅 Group 1: Monday 7th September
📅 Group 2: Monday 5th October
CALL HANDLER TRAINING PROGRAMME
All successful Call Handlers will complete a comprehensive 4-week training programme at the client's training centre in Denby before moving to the main site in Belper.
Training Hours
📅 Monday to Wednesday: 9:00am - 5:00pm
📅 Thursday & Friday: 9:00am - 4:45pm
✅ Full attendance throughout training is essential to ensure you have the knowledge and support needed to succeed in the role.
WHAT WILL THE CALL HANDLER DO?
As a Call Handler, you will:
✅ Handle inbound customer enquiries via telephone
✅ Provide accurate information and support to customers
✅ Resolve customer queries efficiently and professionally
✅ Update customer records accurately across multiple systems
✅ Work within service level agreements and team objectives
✅ Deliver an excellent customer experience on every interaction
✅ Escalate complex issues where appropriate
✅ Build positive relationships with customers through effective communication
✅ Maintain high levels of accuracy and attention to detail
WORKING HOURS FOR THE CALL HANDLER ROLE
Following successful completion of training, Call Handlers will move onto a 6-week rotating rota pattern.
⏰ Working hours will fall between 8:00am and 6:00pm
⏰ Employees are paid for 39.5 hours per week
📅 You may be allocated to any week within the 6-week rota cycle depending on business requirements and operational needs.
The rota also includes:
✅ 2 in every 6 Saturdays working 8:00am - 3:00pm
✅ 1 in every 6 Sundays working 8:00am - 12:00pm
⚠️ Flexibility is essential as working patterns vary in line with the rota schedule.
ABOUT YOU - CALL HANDLER
We're open-minded and welcome applications from anyone who believes they can succeed. Ideally, as a Call Handler, you will have:
🗣️ Excellent communication and interpersonal skills
🤝 A genuine passion for helping customers and finding solutions
💻 Confidence using multiple computer systems and databases
📂 Strong organisational skills and attention to detail
⚡ The ability to remain professional in a fast-paced environment
📚 A positive attitude and willingness to learn
🎯 Excellent customer service skills
🌟 Previous experience in customer service, retail, hospitality, administration or contact centres is desirable but not essential
WHY APPLY FOR THE CALL HANDLER ROLE?
💰 £13.61 per hour
💰 Overtime and weekend shifts paid at £20.42 per hour
⏰ 39.5 paid hours per week
📅 Weekly pay
🌴 28 days holiday entitlement
🏦 Company pension scheme
🛍️ Access to high street discounts
👥 Dedicated Blue Arrow consultant to support you throughout your assignment
📚 Comprehensive paid training programme
🚀 Ongoing support and development
📈 Potential opportunity to secure a permanent position
📅 Temporary ongoing assignment expected to run until approximately March 2027
🍽️ On-site canteen facilities
🚗 Free on-site parking
🏢 Modern office facilities
🤝 Friendly and supportive office-based team environment
⭐ Excellent career experience with a leading organisation
📞 Join a professional contact centre team with full training, long-term opportunities and enhanced weekend earning potential.
RECRUITMENT PROCESS FOR CALL HANDLERS
The interview process is simple and consists of:
1️⃣ A brief 5-minute video call with a member of the recruitment team
2️⃣ A Microsoft Teams interview with the client
📩 Interested? Apply today for this Call Handler opportunity and start your journey with a leading organisation offering full training, enhanced weekend rates, and long-term career prospects.
Please note: Applications are being managed by a recruitment agency on behalf of our client. Further details regarding the organisation will be shared with shortlisted candidates during the recruitment process.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.