Are you passionate about coffee and great customer service? Do you thrive in a busy, fast-paced environment and take pride in crafting exceptional drinks? If so, we'd love to hear from you.
We're looking for an enthusiastic and customer-focused Barista to join our team. You'll play a key role in creating a welcoming atmosphere while preparing high-quality coffees and beverages that keep our customers coming back.
Whether you're already an experienced barista or have a solid understanding of coffee preparation and café operations, this is a fantastic opportunity to put your skills to good use in a rewarding hospitality role.
What We're Looking For
As a Barista, you'll have:
- A passion for coffee and specialty beverages, with a good understanding of bean grinding, espresso extraction and milk frothing
- Excellent customer service skills and a friendly, approachable manner
- Strong communication and interpersonal skills
- Good literacy and numeracy skills
- The ability to work independently while maintaining high standards
- Strong listening and problem-solving skills
- Knowledge of workplace health, safety and hygiene procedures
- A positive attitude and willingness to contribute as part of a team
Key Responsibilities
As a Barista, you will:
- Prepare and serve a range of hot and cold beverages, including coffee, tea and speciality drinks
- Operate and maintain coffee equipment, including grinders and espresso machines
- Deliver outstanding customer service and create a welcoming experience for every guest
- Take customer orders accurately and efficiently
- Recommend menu items and upsell products where appropriate
- Process customer payments using EPOS systems
- Ensure workstations, equipment, seating areas and utensils are cleaned and sanitised throughout the day
- Assist with stock ordering, deliveries and inventory management
- Prepare and serve food items in line with company standards
- Build positive relationships with both regular and new customers
- Follow all health and safety, food hygiene and company procedures
- Maintain consistency in food and beverage preparation and presentation
- Support colleagues and contribute to a positive team culture
- Promote coffee knowledge and help customers discover new products and flavours
Skills & Experience
Essential
- Previous experience preparing and serving coffee
- Comfortable working in a busy, customer-facing environment
- Excellent customer service and communication skills
- Ability to remain calm and organised during peak trading periods
Desirable
- Food Hygiene Level 1 Certificate
- Experience using Electronic Point of Sale (EPOS) systems
- Previous experience in hospitality, retail, cafés, coffee shops, restaurants or front-of-house roles
- Secondary/high school education or equivalent
Why Join Us?
You'll be joining a friendly and supportive team where your passion for coffee and customer service can shine. If you enjoy engaging with people, take pride in your work and love delivering great coffee experiences, we'd love to hear from you.
Apply today and help us brighten our customers' day, one cup at a time. ☕
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.