This assignment is consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
No leave can be granted during training and consolidation period.
Job description:
Your responsibilities will include, but not be limited to:-
*To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
*To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
*Take personal accountability for every customer/stakeholder you have contact with.
*Consider each customer's case as a whole, making the right decisions at the right time.
*Give clear and explainable reasons for your decisions.
*Be polite and professional, treating customers with respect.
*Adapting your behaviour to meet the needs of our diverse customers.
*Maintaining clerical and electronic records.
*To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
*To protect Departmental and our customer's personal information adhering to all security policies and procedures.
*To ensure that all actions required to maintain the claimant's digital account are completed promptly and accurately.
*To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
*Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
*Use a range of computer systems, telephony, and digital platforms.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.