Working within the Department of Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role will focus on delivering full services for Pension Credit telephony and full training will be provided.
Main Duties and essential skills may include, while not limited to;
Excellent customer services skills;
Strong call-handling attributes;
Effective verbal and written communication skills;
Ability to build rapport with colleagues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately within specific deadlines and to achieve relevant targets;
Basic IT skills/computer literacy with an aptitude for learning new systems;
Organised with good time management skills;
Excellent interpersonal skills;
Excellent work ethic with desire to personally develop; and
Excellent attendance and time keeping.
These roles are full-time, shift work and office based. All training will be full time in office. Working from home may become available in the future.
**NO LEAVE WILL BE GRANTED BEFORE 1ST OCTOBER 2026**
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