We are currently recruiting for AO's for our client based in Ballymena - DWP Ballymena RSD LEAP
The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 2nd November
Rate of pay: £13.75ph
Duration: 01/11/2027
Location: Ballymena Service Centre
Hours of work: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. Jobholder will be required to work on a variety of patterns between 8am and 8pm.
Job Duties:
Working within the Department of Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role is a full time telephony within State Pension. Full Training will be provided.
Main Duties and essential skills may include, while not limited to;
Excellent customer service skills;
Strong call handling attribuites;
Effective verbal and written communication skills;
Ability to build rapport with colleagues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately within a specific deadlines and to acheive relevant targets;
Basic IT skills / computer literacy with an aptitude for learning new systems;
Organised with good time management skills;
Excellent interpersonal skills;
Excellent work ethic with desire to personally develop; and
Excellent attendance and time keeping.
These roles are full time, shift work and office based. All training will be full time in office. Working from home may become available in the future.
NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS
These roles are full-time, shift work and office based. All training will be full time in office. Working from home may become available in the future.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.