<p></p><div><p>We're looking for a highly organised and detail-driven <strong>Junior Operations Coordinator</strong> to join a fast-paced, tech-focused environment.</p><p>This is a unique opportunity for someone who enjoys working at the intersection of <strong>customer service and data analysis</strong>. You'll act as the <strong>voice of the business to clients</strong>, while also being the <strong>driving force behind operational accuracy and reporting</strong>.</p><p>If you enjoy solving problems, working with data, and delivering excellent service-this could be the perfect role for you.</p><hr /><h2><strong>Key Responsibilities</strong></h2><h3><strong>Customer Service &amp; Client Support</strong></h3><ul><li>Act as the first point of contact for client enquiries relating to repairs, deliveries, and stock</li><li>Provide proactive updates to clients, ensuring they always have clear visibility of their orders</li><li>Investigate and resolve delivery discrepancies or repair delays in a professional and timely manner</li><li>Log quality issues and support ISO9001 preparation activities</li></ul><hr /><h3><strong>Data Management &amp; Reporting</strong></h3><ul><li>Maintain and update detailed Excel trackers covering all operational activity</li><li>Produce clear, client-facing reports using <strong>Pivot Tables and VLOOKUPs/XLOOKUPs</strong></li><li>Cross-check customer orders against workshop outputs to ensure billing and delivery accuracy</li><li>Support reporting processes and ensure data integrity at all times</li></ul><hr /><h3><strong>Operations &amp; Logistics Coordination</strong></h3><ul><li>Support the wider operations team with day-to-day coordination tasks</li><li>Assist in maintaining smooth logistics and facilities processes</li><li>Liaise with suppliers where required</li><li>Monitor stock trends and flag low levels for key clients</li></ul><hr /><h2><strong>What We're Looking For</strong></h2><p>✅ Strong Excel skills (<strong>Pivot Tables, VLOOKUP/XLOOKUP essential</strong>)<br /> ✅ Excellent written communication skills<br /> ✅ Highly organised, with the ability to manage multiple tasks and priorities<br /> ✅ A calm, professional approach to customer service<br /> ✅ Strong attention to detail and accuracy<br /> ✅ Interest in IT hardware / technology (desirable)</p><hr /><h2><strong>Why Apply?</strong></h2><ul><li>Varied, high-impact role combining <strong>data, operations, and customer interaction</strong></li><li>Opportunity to develop skills in <strong>Excel, reporting, and supply chain operations</strong></li><li>Join a collaborative, fast-paced environment where your contribution makes a real difference</li></ul><hr /><h2><strong>Apply Now</strong></h2><p>If you're looking for a role where you can combine analytical thinking with customer interaction, we'd love to hear from you.</p></div><p> </p><p>Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.</p>

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