After-Sales Associate

After-Sales Associate

Location: Office-based | 9:00am - 5:00pm

Join Our Team - Where Technical Expertise Meets Outstanding Customer Care

What We're Looking For

Essential Technical Knowledge

• Proven experience in plumbing and bathroom products (essential).
• Ability to read and interpret technical drawings.
• Strong understanding of safety standards.
• Experience with Root Cause Analysis (RCA).

We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.

This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments.

The Role

As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.

🔧 Customer Support & Service Management

• Act as the primary point of contact for after-sales enquiries.
• Manage service requests, complaints, and technical queries via phone and email.
• Deliver timely and professional resolutions.
• Build strong, lasting customer relationships that drive satisfaction and loyalty.

🛠 Technical Support & Troubleshooting

• Diagnose and resolve plumbing and bathroom-related technical issues.
• Provide clear remote guidance on installation, maintenance, and troubleshooting.
• Apply structured problem-solving techniques, including Root Cause Analysis.

📦 Spare Parts & Service Coordination

• Liaise with warehouse teams to arrange replacement parts.
• Maintain accurate spare parts records and service documentation.

📊 Documentation & Reporting

• Process service orders on the ERP system, ensuring accurate sales/purchase order tracking.
• Produce service performance and product reports.
• Identify trends and recurring issues to support continuous improvement.

What We're Looking For

Essential Technical Knowledge

• Proven experience in plumbing and bathroom products (essential).
• Ability to read and interpret technical drawings.
• Strong understanding of safety standards.
• Experience with Root Cause Analysis (RCA).

Experience

• experience after-sales, service engineering, or a technical support role.
• Experience in a customer-facing technical environment.

Key Skills

• Excellent troubleshooting and diagnostic ability.
• Clear and confident communication skills.
• Strong customer-focused mindset.
• Well-organised with effective time management.
• Ability to write clear technical reports.
• Willingness to travel for site support when required.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.