Patient Services Co-ordinator

Patient Services Therapy Coordinator - £13.45 per hour

Customer Service | Healthcare Administration | Temp to Perm | Immediate Start | Multiple Roles Available

Blue Arrow is recruiting 10 Patient Services Therapy Coordinators to join a respected and growing healthcare organisation. If you're looking to secure a customer service or admin role with genuine long-term prospects, this is an excellent opportunity to step into a structured, professional environment with full training provided.

This position is ideal for individuals seeking career progression within healthcare support, patient services, or office-based roles.

About the Role

As a Patient Services Therapy Coordinator, you'll be part of a fast-paced contact centre and administration team, acting as a key point of contact for patients, clinicians, and internal departments.

You'll be responsible for delivering a high-quality service while ensuring all information is handled accurately and in line with healthcare compliance standards.

Key Duties & Responsibilities

• Handling inbound and outbound enquiries via phone, email, and online channels
• Providing clear, professional support to patients and resolving queries efficiently
• Updating and maintaining accurate records across internal systems
• Carrying out general administrative tasks including data entry and document processing
• Meeting agreed service levels and performance targets individually and as part of a team
• Ensuring compliance with company policies, quality standards, and data protection regulations

This is a high-volume, customer-facing role requiring confidence, organisation, and strong communication skills.

Working Hours & Shift Options

We are recruiting for both part-time and full-time opportunities:

Part-Time Roles (4 positions):

• Monday to Friday, 4:00pm - 8:00pm

Full-Time Roles (6 positions):

• Rotating shifts between 8:00am - 8:00pm
• Occasional Saturday working required

What We're Looking For

We're keen to speak with candidates who are reliable, motivated, and looking to build experience within customer service, call centre, or healthcare administration environments.

Essential Skills:

• Excellent verbal and written communication skills
• Strong attention to detail and organisational ability
• Confident using IT systems and internal databases
• Professional, proactive, and adaptable approach
• Flexibility to work shifts

Desirable Experience:

• Previous experience in a customer service, admin, or contact centre role

What's in it for You?

Initial Temporary Contract:

• Competitive hourly pay of £13.45 per hour
• Full training and structured onboarding programme
• Supportive and collaborative team environment
• Valuable experience within a recognised healthcare organisation

Permanent Opportunities (after qualifying period):

Successful candidates may be offered a permanent contract with a competitive benefits package, including:

• Starting salary from £28,067.46 per annum
• 25 days holiday plus bank holidays
• Pension scheme
• Private medical cover (subject to eligibility)
• Life assurance
• Employee perks and discount platform
• Ongoing training and development opportunities
• Company events and engagement activities
• Paid volunteering day
• Referral bonus scheme

Apply Today

If you're looking for a customer service role with career progression in healthcare, this could be the perfect next step.

Apply now to secure your place and start your journey with Blue Arrow.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.