Customer Service Administrator Location: (On-site) Prologis Park, Coventry, CV6 4BUType: Temporary but could lead to a fixed-term contact after three months, for the right candidateHours: Full-Time, Monday - Friday working 9am-5pmRate: £12.90 per hour MUST HAVE ADMIN EXPERIENCE Job Purpose:To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive. Key Responsibilities:As an Administrator you will need to have the ability to Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures* Receive, assess and acknowledge incoming documentation and direct appropriately* Log incoming post onto our in-house database and create physical files* Link incoming documents to existing applications and update records* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.* Determine ownership of files and documents and the authority needed for the release* To sift files and redact documents prior to release.* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why* Taking responsibility for chasing information and keeping clients updated.* Support the intervention process* As directed assist with loading and unloading of incoming and outgoing boxes and files* Ensure any mechanical handling equipment is operated safely and securely* Maintain accurate records and logbooks as per Capita's instructions* Sort files and maintain accurate filing systems in line with agreed processes* Ensure all aspects of confidentiality are strictly observed* Ability to comply with Health &amp; Safety instructions and guidance* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.* Ensure all responsibilities to be carried out in line with local and company guidelines Key Skills &amp; Qualifications:* Good knowledge of MS office and a working knowledge of general IT systems* Excellent communication skills both oral and written with the ability to communicate at all levels* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers* Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach* Excellent organisational skills, ability to prioritise work and multi-task* Ability to work to tight deadlines* Ability to follow processes and procedures* Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed* Ability to work as part of a team* Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements* Experience of manual handling* Ability to identify risks and apply health and safety procedures* Flexibility with hours - may be required to work overtime All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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