Service Consultant - Bellshill Driving

Key Responsibilities:

Candidate resourcing

· To resource suitable candidates to support the fulfilment needs of both the permanent and temporaries teams, through the management of an appropriate candidate strategy in line with our talent sourcing hierarchy

· Search and identify suitable candidates using Boolean searching and filtering tools within our global candidate pool in Jobscience

· Carry out appropriate pre-screening and testing to ensure only the highest calibre of candidates are submitted

· Provide an excellent level of service by embracing Blue Arrows promise based culture

· Assist candidates with the application process, briefing them on the interview/assessment process and giving them a thorough overview of the role and client

· Ensure that candidates understand how to access and self-serve via the Blue Arrow candidate portal and MyBlueArrow app

· Maintain candidate contact from initial call through to placement to minimise drop outs

· Ensure all candidates placed meet the company's minimum standards and contractual obligations

· Proactively work to fill all outstanding vacancies and shifts, utilising the AMS and scheduler within Jobscience to ensure accurate fulfilment

· Ensure that your actions continually work towards achieving high road recruitment practices that are aligned to enhancing the lives of everyone that touches Blue Arrow

· Ensure that you bring our beautiful basics to life each and every day without fail

Administration

· Ensure that all documentation is completed in a timely manner through effective task and dashboard management on Jobscience

· Ensure adherence to Company and clients compliance standards

· Be aware of all resourcing strategies and aims and provide efficient administration support, using all resources under your control

· Send assessment confirmations and subsequent offer details via email

· Run reports on Jobscience to gain business insight and use the intelligence to improve resourcing activities

· Take internal and external messages, dealing with issues directly where possible or transferring to the relevant team member

· Review and engage with Workplace regularly, ensuring you remain informed of all the latest company announcements and updates in a timely manner

· Communicate all Jobscience updates to clients and candidates as appropriate

· Support Jobscience champions and management to drive adoption initiatives and improve efficiency and productivity of Jobscience use

Person Specification:

· Demonstrate level 1 Blue Arrow competencies

· Positive, enthusiastic and outgoing individual

· Excellent communication skills

· High standard of English and Mathematical skills

· Able to prioritise, be flexible, problem solve and be organised within a pressurised environment

· Self-confident and able to work within agreed standards and procedures

· Strong desire to deliver exceptional customer service

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.