Desk Based Account Manager

Internal Account Manager - (Gravesend)

Location: Gravesend (Office-based)
Job Type: Full-time

About the Role

We're looking for a proactive and customer-focused office based Account Manager to join our Packaging & Components sales team based in Gravesend.

This is an account management-focused role where you'll build and maintain strong customer relationships, manage incoming enquiries, and support sales growth through excellent service and account development. Please note: this role does not include commission or bonus schemes there is no cold calling as such pure account mangement.

You'll also play a part in supporting wider commercial activities such as market research and contributing ideas towards new product development, helping the business stay ahead of customer needs and market trends.

Key Responsibilities

Sales & Customer Support

• Manage a portfolio of existing customer accounts, ensuring high levels of satisfaction and repeat business
• Handle incoming enquiries and follow up on prospective customer activity from the external sales team
• Convert sales leads into orders through proactive communication and follow-up
• Identify opportunities for account growth through upselling and cross-selling
• Collaborate closely with field sales teams to ensure a joined-up customer approach
• Maintain accurate and up-to-date records within the CRM system

Marketing & Product Development

• Conduct outbound calls to existing customers to promote products and services
• reaserching leads and passing to field team
• Support marketing campaigns and new product initiatives
• Provide feedback on customer needs, product performance, and market demand
• Work with marketing to help deliver effective campaigns
• Stay informed on market trends, competitor activity, and product innovations
• Share customer insights with commercial and product teams

Collaboration & Coordination

• Work cross-functionally with internal teams to ensure excellent customer service delivery
• Contribute to monthly sales reviews and performance tracking
• Support continuous improvement in processes and customer experience

What We're Looking For

Essential:

• Experience in account management role, ideally within packaging, trade, or B2B environments
• Strong communication skills with the ability to build relationships over phone and email
• Commercial awareness and interest in market trends
• Comfortable working towards sales targets and KPIs
• Well-organised, self-motivated, and confident using IT systems (Outlook, Excel, CRM)

What We Offer

• Company pension scheme
• Company-funded medical cash plan
• Long service awards and enhanced pension contributions
• 25 days holiday plus bank holidays
• Free parking
• Complimentary tea, coffee, and fresh fruit in the office

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.