Konecta UK Ltd - LDN Konecta UK - Danish Customer Service

Danish‑Speaking Travel Agent / Customer Service Agent- Hybrid - Canary Wharf, London

Pay Rate : £14.24 per hour

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £500 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time)

Location: Hybrid role - Head Office based in Canary Wharf, London

Hours: Full‑time, 37.5 hours per week (flexible shifts including weekends)

About the Role

We are currently recruiting a Danish‑speaking Travel Agent to join our growing customer service and sales team. This is a hybrid role based out of our modern Canary Wharf head office, supporting European customers booking holidays both online and over the phone.

This role is ideal for someone fluent in Danish and English, passionate about customer service, and confident in sales‑driven conversations. You'll be responsible for handling inbound calls, understanding customer needs, and converting enquiries into memorable holiday experiences.

Key Responsibilities

• Handle incoming sales and customer service calls
• Identify customer needs and convert enquiries into holiday bookings
• Cancel, amend or confirm existing reservations
• Process service requests using the client's booking systems
• Upsell additional products, services, and extended stays
• Deliver an exceptional customer experience

What We're Looking For

✅ Fluent Danish speaker (essential)

✅ Strong verbal and written English communication skills

✅ Proven experience in customer service or sales (essential)

✅ Confident, professional, and emotionally resilient

✅ Ability to work in a fast‑paced contact centre environment

✅ Naturally sales‑focused with excellent attention to detail

✅ Comfortable working to targets and KPIs

✅ Passion for delivering "surprise and delight" customer experiences

Previous experience in a call centre, travel, hospitality, or sales environment is highly desirable.

Training & Development

• Full product and systems training provided
• Structured sales technique training
• Ongoing customer service development
• Clear progression opportunities into:
  • Social Media
  • Guest Relations
  • Outbound Sales
  • Trainer
  • Quality Support Executive
  • Team Manager

Salary, Commission & Benefits

• £27,768 annual salary
• Uncapped monthly commission (non‑contractual)
• IIP Accredited Employer
• BUPA Life Insurance when perm
• Perkbox rewards & discounts
• Eye test vouchers
• 20 days holiday + up to 5 extra days for length of service
• Bank holidays
• Smart casual dress code
• On‑site training facilities and staff room
• Corporate discounts (gym, restaurants, hairdressing & more)
• Charity and fundraising events
• Recommend‑a‑friend scheme
• Apprenticeships and NVQ qualifications available

Working Hours

• Monday-Friday: Between 8am-8pm
• Saturday: 8am-4pm
• Sunday: 9am-4pm
• One weekend day worked every other week (weekday off in lieu)

Compliance Notice

Due to the nature of the role, employment offers are subject to:

• DBS Criminality Check
• Financial Probity Check
• 36 months of employment references (minimum of 2)

Apply Today

If you're a Danish‑speaking Travel Agent looking for a hybrid role in London with excellent training, career progression, and commission potential, we'd love to hear from you.

👉 Apply now and start building unforgettable holiday experiences.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.