Ettrick House Office

<p>Ettrick House <br>37 South Gyle Crescent <br>Edinburgh <br>EH12 9EB<br>Tel:&nbsp;0131 220 1255</p>
<p><a href="https://www.google.com/maps/place/Lloyds+Banking+Group+-+Ettrick+House/@55.9471279,-3.5322279,11z/data=!4m5!3m4!1s0x4887c431ef674a07:0xf8f121265eadc960!8m2!3d55.9295965!4d-3.3069867" target="_blank" rel="noopener">Orientation</a>: On the outskirts (to the west) of the city centre</p>
<h3><span style="color: #009ee3;">Travel options</span></h3>
<p>Car: An on-site car park is available Bus: Travelling via bus is nice and easy, you can take the number 22 and the 400 Skylink to the Teviot House stop or the 275 and N22 to the Edinburgh Park stop. Tram &amp; Train: Alighting and departing the tram or Scotrail train at Edinburgh Park Station. Cycle: An on-site cycle shed is available for storing your bike.</p>
<h3><span style="color: #009ee3;">Caffeine Hit</span></h3>
<p>&nbsp;</p>
<p>For the essential coffee on your route to work there is a Costa Coffee at the Premier Inn close to Edinburgh Park Station, just a 5 minute walk away. There is also a Greggs just down the road from Ettrick House.</p>
<h3><span style="color: #009ee3;">Anyone hungry?</span></h3>
<p>&nbsp;</p>
<p>There is a colleague canteen within Ettrick House and lunch time options are plentiful in the surrounding area with Greggs and Costa Coffee being ideal for grabbing a snack while you stretch your legs.</p>
<h3><span style="color: #009ee3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Gyle Shopping Centre just a 4 minute drive or a 17 minute walk away featuring many popular shops for gifts, clothes and tech.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

<p>The Lloyds Banking Group Contact Centres are a vital part of the operation, and with centres located throughout the UK the role of Customer Service Adviser is at the heart of being the best bank for customers.</p>
<p>So, whether you&rsquo;re looking for a way to kick-start your career or want rewarding work to fit around other commitments, we have an opportunity to suit you at one of our Connect centres nationwide.</p>
<p>Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.</p>
<p>&nbsp;</p>

Lloyds Banking Group Call Centre Locations

<p>Pendeford Business Park <br />
Wobaston Road <br />
Wolverhampton<br />
WV9 5HA</p>
<p><a href="https://goo.gl/maps/18pGNrykBxk">Orientation</a>: 14 minute drive or a 21 min cycle from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus: </strong>Travelling via bus is nice and easy, the Pendeford Trading Estate bus stop is just a 1 minute walk from the site. Bus numbers 6a, 25 and 54 all stop here.</p>
<p><strong>Train: </strong>Alighting and departing at Bilbrook station which is a 30 minute walk from the site.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Brook Coffee House not too far away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with the Brook Coffee House not far away or a little further flied is the Mander Centre featuring Greggs, KFC and Starbucks.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with the Mander Centre housing shops such as Debenhams, H&amp;M and many more - because everyone forgets a birthday once in a while.</p>

Pendeford Call Centre

<p>Pentland House<br />
8 Lochside Avenue&nbsp;<br />
Edinburgh<br />
EH12 9DJ<br />
Tel:&nbsp;0131 220 1255</p>
<p><a href="https://www.google.com/maps/place/PentLand+House,+8+Lochside+Ave,+Edinburgh+EH12+9DJ/@55.9309195,-3.3164639,19z/data=!3m1!4b1!4m5!3m4!1s0x4887c4343b4b921b:0x204c90f625d96be!8m2!3d55.9309187!4d-3.3159167">Orientation:</a> In the South Gyle area of Edinburgh, close to The City of Edinburgh Bypass.</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> There is an onsite staff carpark.</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, you would use the Lockside Crescent stop for numbers 2, 20, 21, 22, 36 and 63.</p>
<p><strong>Train:</strong> Alighting and departing the train at Edinburgh Park Station and the tram at Edinburgh Park Central.</p>
<p><strong>Cycle:</strong> There are plenty of places to lock up your bike onsite.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work, the Lockside Cafe is the closest option at 6 mins walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Aside from any onsite colleague canteen, the Lockside Cafe is the closest option for a lunch time snack, it is also a nice waterside walk if you want to get out for a break.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This a bit of a distance for any last minute shopping convenience with the Ocean Terminal shopping centre being 30 minutes away by car. Tesco superstore is an 8 minute car journey away, which may be a better option if you are just grabbing a last minute birthday gift or something for tea.&nbsp;&nbsp;</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Pentland House Office

<p>41 South Gyle Crescent<br />
Edinburgh<br />
EH12 9ZA<br />
Tel:&nbsp;0131 220 1255</p>
<p><a href="https://goo.gl/maps/ZVFN5ac2Ufy">Orientation:</a>&nbsp;26 min drive or a 49 min cycle ride from the city centre&nbsp;</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy with a 22 &amp; 400 Skylink right outside the building.</p>
<p><strong>Train:</strong> Alighting and departing at Edinburgh Park which is just a 7 min walk from Teviot House.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is a Costa Coffee at The Premier Inn just a 7 minute walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Glye Shopping Centre just 10 minute&rsquo;s walk away, featuring Starbucks, Morrisons, Burger King, Pizza Hut, Spud'u'like, M&amp;S and many more.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Glye Shopping Centre just 10 mins walk away featuring many shopping favourites such as Boots, Next, M&amp;S, Disney Store, WHSmith and lots more - because everyone forgets a birthday once in a while.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Teviot House Call Centre

<p>Newport<br>Tredegar Park<br>Newport <br>NP10 8SB</p>
<p><a href="https://goo.gl/maps/oRQsjdWY2uS2">Orientation</a>:11 minute drive or a 17 minute cycle from the city centre. <a href="https://www.google.co.uk/maps/place/Duffryn,+Newport+NP10+8SB/@51.5584077,-3.0344944,17z/data=!4m5!3m4!1s0x4871e3df40e85b23:0xa1553fefdd4c3694!8m2!3d51.5589047!4d-3.0330943?hl=en&amp;shorturl=1">View this location on Google Maps.</a></p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, the Lloyds TSB Insurance bus stop is just 2 minute walk from the site. Bus numbers 34, 35, 36, SJ6, and SJ9 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at Pye Corner station which is a 30 minute walk from the site.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Vanilla Pod Coffee Bar just a 10 minute walk from the site.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with the The Dragonfly Pub and a Greggs bakery not far away or a little further field is the Friars Walk Shopping Centre featuring Nando&rsquo;s and Burger King.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with the Friars Walk Shopping Centre which houses shops such as Debenhams, H&amp;M and many more - because everyone forgets a birthday once in a while.</p>

Newport Call Centre

<p>Fountainbridge<br>
150 Fountainbridge<br>
Edinburgh<br>
EH3 9PE<br>
Tel:&nbsp;0131 220 1255</p>
<p><a href="https://goo.gl/maps/ZjQAYWabQNn">Orientation:</a>&nbsp;9 Min Drive, 9 Min Cycle from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, the Grove Street stop is right outside and bus numbers 1, 34, 35, 300, N34 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at Haymarket Train Station.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is a Starbucks at Fountain Park which is a 12 minute walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Fountain Park just a 12 minute walk away offering Zizi, Five Guys, Nandos and Pizza Hut.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Fountain Park just around the corner - because everyone forgets a birthday once in a while.</p>

Fountainbridge Call Centre

<p>Liverpool<br>1 Leeward Dr<br>Speke<br>Liverpool <br>L24 8DA</p>
<p><a href="https://goo.gl/maps/7bjLbNZpsRr">Orientation</a>: 25 minute drive or a 43 minute cycle from the city centre.</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus: </strong>Travelling via bus is nice and easy, the Speke Hall Avenue bus stop is just a 3 minute walk from the site. Bus numbers 3a, 80, 82, 82c, 82d, 166, and 201 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at Leeward Drive Station which is an 8 minute walk from the site.</p>
<p><strong>Cycle:</strong> There is a place to lock up your bicycle on site.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is a Starbucks not too far away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Starbucks, Subway and a Toby Carvery quite close.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with the Hunts Cross Shopping Centre which houses shops such as a Next Outlet, JJB, Matalan and many more - because everyone forgets a birthday once in a while.</p>

Liverpool Call Centre

<p>Pitreavie Business Park<br />
Queensferry Road<br />
Dunfermline<br />
KY99 8BS</p>
<p>
<a href="https://goo.gl/maps/7gVnSQanMHB2">Orientation</a>: 5 minute drive or a 17 minute cycle from the city centre.</p>
<h3>
<span style="color: #00aae3;">Travel options</span>
</h3>
<p><strong>Car: </strong>An on-site car park is available</p>
<p>
<strong>Bus:</strong> Travelling via bus is nice and easy, the Pitreavie Business Park is the bus stop right outside for numbers 7, 7B, 7D, 19, 19B, 19D, 86, DF4, DF5, DF6, DF7 and DF8.</p>
<p>
<strong>Train:</strong> Alighting and departing at Rosyth station.
</p>
<p><strong>Cycle:</strong> There is a cycle shed on-site for you to store your bike.
</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span>
</h3>
<p>For the essential coffee on your route to work there is the Taste Caf&eacute; over the road.
</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>
</p>
<p>Lunch time options are plentiful with a staff canteen onsite, the Teste caf&eacute; over the road and a Tesco Metro just a 3 minute drive or a short walk away.
</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span>
<span style="color: #00aae3;"></span></h3>
<p>This is a great location for last minute shopping convenience with Kingsgate Shopping Centre not far away which houses shops such as Primark, Earnest Jones, Boots and many more - because everyone forgets a birthday once in a while.</p>

Pitreavie Call Centre

<p>Port Hamilton<br>67 Morrison St.<br>Edinburgh<br>EH3 8BW<br>Tel:&nbsp;0131 220 1255</p>
<p><a href="https://www.google.com/maps/place/Lloyds+Bank+Commercial+Finance/@55.9453542,-3.2113521,17z/data=!3m1!4b1!4m6!3m5!1s0x4887c73fffffffff:0xc528e91c496c7179!8m2!3d55.9453512!4d-3.2087772!16s%2Fg%2F1hc1m04nq?entry=ttu">Orientation:</a> In the Fountainbridge area of Edinburgh</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> There is an NCP car park 7 minutes walk away on Castle Terrace</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, you can take the number 1, 34, 35, N34 and the 300 Skylink to the Semple Street stop or the number 2 to the Bread Street stop.</p>
<p><strong>Tram &amp; Train:</strong> Alighting and departing the tram at the Morrison Street stop or the train at Haymarket Station.</p>
<p><strong>Cycle:</strong> There are plenty of places to lock up your bike.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work you are surrounded by coffee shops. The Noughts and Crosses caf&eacute; and the Wee Coffee Bar are the closest at just a 1 minute walk away.&nbsp;</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>There is a colleague canteen within the contact centre and lunch time options are plentiful in the surrounding area with Greggs and Costa Coffee being ideal for grabbing a snack while you stretch your legs.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with many popular shops around and Waverley Mall just 20 minutes walk away - because everyone forgets a birthday once in a while.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Port Hamilton

<p>Orchard Brae<br />
Finance House<br />
Orchard Brae<br />
Edinburgh<br />
EH4 1PF<br />
Tel:&nbsp;0131 220 1255</p>
<p>
<a href="https://goo.gl/maps/mKwpPB45qRp">Orientation:</a> 10 minute drive or a 14 min cycle ride from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car: </strong>An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy as the Orchard Brae avenue stop is right outside. Bus numbers 19, 37, 47, 113, N37, X37 and X47 all stop here.</p>
<p><strong>Train:</strong> Alighting and departing at the West End Tram Stop. Bus numbers 19, 37, 47 will all take you to or collect you from the train station every 8 minutes.</p>
<p><strong>Cycle:</strong> An onsite cycle shed is available for storing your bike.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Caf&eacute; Life Coffee Shop just a 12 minute walk away.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with Waitrose just a 5 minute stroll away or Craigleith Retail Park is just a 3 minute drive away offering KFC and M&amp;S.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Craigleith Retail Park being a 3 minute drive away with Sainsburys, Nike, M&amp;S and more - because everyone forgets a birthday once in a while.For those times when you want to enjoy a stroll in the sunshine the Royal Botanic Gardens is just a 20 minute walk away.</p>
<p>&nbsp;</p>

Orchard Brae Call Centre

<p>Dalkeith Road<br>
15 Dalkeith Road<br>
Edinburgh<br>
EH16 5BH<br>
Tel:&nbsp;0131 220 1255</p>
<p><a href=" https://goo.gl/maps/B2kg2STyseG2">Orientation</a>:15 minute drive or a 13 minute cycle ride from the city centre</p>
<h3><span style="color: #00aae3;">Travel options</span></h3>
<p><strong>Car:</strong> An on-site car park is available</p>
<p><strong>Bus:</strong> Travelling via bus is nice and easy, you will need the Parkside Terrace (No 14) or the Lutton Place (No 14)</p>
<p><strong>Train: </strong>Alighting and departing at Edinburgh Waverley Mainline Station on the east coast.</p>
<p><strong>Cycle:</strong> An on-site cycle shed is available for storing your bike.</p>
<h3><span style="color: #00aae3;">Caffeine Hit</span></h3>
<p>For the essential coffee on your route to work there is the Edinburgh Coffee Cake Shop, just a 5 minute walk away. "They have the best Flat White that I’ve had in all of the city" according to Andrew Lucero on Google Reviews.</p>
<h3><span style="color: #00aae3;">Anyone hungry?</span></h3>
<p>Lunch time options are plentiful with The Salisbury Arms providing a sophisticated lunch just a 5 minute walk away or a less formal affair would be On A Roll just a 10 minute stroll away.</p>
<h3><span style="color: #00aae3;">Life Saver Solutions</span></h3>
<p>This is a great location for last minute shopping convenience with Cameron Toll Centre just a 4 minute drive or a 22 minute walk away featuring Boots, Game, WHSmith plus many more - because everyone forgets a birthday once in a while.</p>
<h2><span style="color: #00aae3;">Latest Jobs</span></h2>

Dalkeith Road Call Centre

<p>This role as a Customer Care Advisor (Collections Advisor) for Lloyds Banking Group is all about customer service, sensitivity and building a rapport with the customer to assist them in managing their financial repayments.&nbsp;</p>
<p>If you are a natural people person who is great at talking, enjoys helping and can empathise with customers who may be experiencing financial difficulties, then joining the community banking team of Lloyds Banking Group may be the perfect for you.&nbsp;</p>
<p>Reporting to the Team Manager, your working day as a Customer Care&nbsp;Advisor will involve:</p>
<ul>
<li>Working with customers who may be facing financial difficulty.</li>
<li>Making informed decisions based on the unique circumstances and information given.</li>
<li>Providing suitable options for the customer and the Group.&nbsp;</li>
</ul>
<p>The key to this role is empathy, sensitivity and the ability to undertake meaningful unscripted conversations to facilitate positive customer experiences and outcomes.</p>
<p>As a Customer Care&nbsp;Advisor you will be working in one of the Lloyds Banking Group contact centres in Leeds, Cardiff, Birmingham, Glasgow or Liverpool. All locations are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too.&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/lloyds-banking-group-call-centre-locations">You can take a look at the locations in more detail here</a>.&nbsp;</p>
<p>You do not need any formal qualifications to be a Customer Care&nbsp;Advisor, your natural people skills and desire to help find the best solution for both the customer and Lloyds Banking Group are much more important in a role like this. Other skills that will make you a great fit for this position are:&nbsp;</p>
<ul>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>An excellent telephone manner.</li>
<li>Computer skills including the use of Microsoft programs including Word and Excel.</li>
<li>Adaptable to change and willing to embrace new ideas.&nbsp;</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
</ul>
<p>A strong background in customer service, telephone support, call handling or collections is advantageous but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Customer Care&nbsp;Advisor. You will be well looked after with Lloyds Banking Group, they are a fantastic employer who are committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly.&nbsp;</p>
<p>If you are looking to the future, then it is good to know that career progression prospects are high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing colleagues into permanent positions.&nbsp;</p>
<p>If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand&rsquo;s end to end goals, you are in with a great chance of a long enjoyable career with Lloyds Banking Group.</p>
<p>In 1914 Lloyds Banking Group were at the forefront of modern day thinking, making over 2,000 roles available to women throughout the war. Today Lloyds Banking Group is still committed to building a workforce which&nbsp;reflects the diversity of the customers and communities it serves and to creating an inclusive workplace where all colleagues can be themselves and succeed on merit.&nbsp;</p>
<p>It is important that customers know that the people handling calls, enquiries and account administration duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started providing a professional and helpful service every time. You can&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/is-your-history-a-good-fit-for-lloyds-banking-group">read more about the application process here</a>.</p>
<p>Become part of an organisation that values your contribution and empowers you to make a difference by clicking on over to our&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds" target="_self">opportunities page</a>&nbsp;and applying for one of the&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-allegis-for-lloyds#Jobs%20with%20Lloyds" target="_self">Collections Advisor roles that we have available</a>.&nbsp;</p>
<h2>Role Responsibilities</h2>
<ul>
<li>To provide exceptional customer service to customers at the first point of contact involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.</li>
<li>Undertake meaningful unscripted conversations with customers to facilitate positive customer outcomes.&nbsp;</li>
<li>Actively building a good rapport with customers looking to meet their needs by promoting suitable services and products.</li>
<li>Deal with customer data ethically and in accordance with the FSA requirements.&nbsp;</li>
<li>Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.&nbsp;</li>
<li>Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add.</li>
<li>Demonstrate consistently Lloyds Banking Group values and behaviours.&nbsp;&nbsp;</li>
<li>Maintain an up to date knowledge of all regulatory and compliance changes evidencing the ability to apply this knowledge whilst identifying customer needs.</li>
<li>Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development.&nbsp;&nbsp;</li>
<li>Support the wider team to ensure that performance standards and business objectives are met.&nbsp;</li>
<li>Personally contribute to an environment where colleagues want to work and where customers feel valued.&nbsp;</li>
<li>Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with Lloyds Banking Group specified process and procedures.&nbsp;</li>
<li>Provide a high-quality service to customers comprising of handling calls and undertaking a range of processing tasks.&nbsp;</li>
</ul>
<p>If you are not sure that a Customer Care&nbsp;Advisor role is the perfect fit then explore some of the other Lloyds Banking Group roles, we are sure you will find one that is just right for you.&nbsp;</p>
<ul>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/customer-service-advisor">Customer Service Advisor</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/business-administrator">Business Administrator</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/financial-analyst">Financial Analyst</a></li>
<li><a href="https://www.bluearrow.co.uk/featured-employers/working-with-lloyds-banking-group/job-descriptions/fraud-analyst">Fraud Analyst</a></li>
</ul>

Customer Care Advisor Job Description

<p>Pitreavie Business Park<br>Queensferry Road<br>Dunfermline<br>KY99 8BS</p>
<p><a href="https://goo.gl/maps/7gVnSQanMHB2">Orientation</a>: 5 minute drive or a 17 minute cycle from the city centre.</p>
<h3>Travel options</h3>
<p><strong>Car:&nbsp;</strong>An on-site car park is available</p>
<p><strong>Bus:</strong>&nbsp;Travelling via bus is nice and easy, the Pitreavie Business Park is the bus stop right outside for numbers 7, 7B, 7D, 19, 19B, 19D, 86, DF4, DF5, DF6, DF7 and DF8.</p>
<p><strong>Train:</strong>&nbsp;Alighting and departing at Rosyth station.</p>
<p><strong>Cycle:</strong>&nbsp;There is a cycle shed on-site for you to store your bike.</p>
<h3>Caffeine Hit</h3>
<p>For the essential coffee on your route to work there is the Taste Caf&eacute; over the road.</p>
<h3>Anyone hungry?</h3>
<p>&nbsp;</p>
<p>Lunch time options are plentiful with a staff canteen onsite, the Teste caf&eacute; over the road and a Tesco Metro just a 3 minute drive or a short walk away.</p>
<h3>Life Saver Solutions</h3>
<p>This is a great location for last minute shopping convenience with Kingsgate Shopping Centre not far away which houses shops such as Primark, Earnest Jones, Boots and many more - because everyone forgets a birthday once in a while.</p>

Lloyds Banking Group Call Centre Pitreavie

<p>Port Hamilton<br>67 Morrison St.<br>Edinburgh<br>EH3 8BW</p>
<div id="click_to_dial_wrapper">Tel:&nbsp;<a title="Click to dial with CallSwitch" href="glocom://01312201255">0131 220 1255
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<p>&nbsp;</p>
<p><a href="https://www.google.com/maps/place/67+Morrison+St,+Edinburgh+EH3+8BW/@55.9452016,-3.2084274,17.75z/data=!4m5!3m4!1s0x4887c7a23fd28ba3:0x68b5c5b6f366d4da!8m2!3d55.9455889!4d-3.2077332">Orientation:</a>&nbsp;In the Fountainbridge area of Edinburgh</p>
<h3>Travel options</h3>
<p><strong>Car:</strong>&nbsp;There is an NCP car park 7 minutes walk away on Castle Terrace</p>
<p><strong>Bus:</strong>&nbsp;Travelling via bus is nice and easy, you can take the number 1, 34, 35, N34 and the 300 Skylink to the Semple Street stop or the number 2 to the Bread Street stop.</p>
<p><strong>Tram &amp; Train:</strong>&nbsp;Alighting and departing the tram at the Morrison Street stop or the train at Haymarket Station.</p>
<p><strong>Cycle:</strong>&nbsp;There are plenty of places to lock up your bike.</p>
<h3>Caffeine Hit</h3>
<p>For the essential coffee on your route to work you are surrounded by coffee shops. The Noughts and Crosses caf&eacute; and the Wee Coffee Bar are the closest at just a 1 minute walk away.&nbsp;</p>
<h3>Anyone hungry?</h3>
<p>There is a colleague canteen within the contact centre and lunch time options are plentiful in the surrounding area with Greggs and Costa Coffee being ideal for grabbing a snack while you stretch your legs.</p>
<h3>Life Saver Solutions</h3>
<p>This is a great location for last minute shopping convenience with many popular shops around and Waverley Mall just 20 minutes walk away - because everyone forgets a birthday once in a while.</p>

Ettrick House Office

Travel options

Caffeine Hit

Anyone hungry?

Life Saver Solutions

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