Bury

Many of our Customer Service staff are located in the Bury business centre:
Dumers Lane 
Bury
 
BL9 9QL

<a href=" https://goo.gl/maps/XbEhUn3NPSo">Orientation:</a>&nbsp;Next to the River Irwell. Just outside of the town centre, close enough to still access the variety of shops and restaurants. <a href="https://goo.gl/maps/XbEhUn3NPSo">View this location on Google Maps</a>.&nbsp; 
 
Travel options

Car: An on-site car park is available
 
Bus: Travelling via bus is easy using the Trade Park bus stop and bus numbers 524 and 796.&nbsp; 
Train:&nbsp;Bury and Radcliffe train stations are both close by.&nbsp; 
 
Caffeine Hit

For the essential coffee on your route to work the Coffee Shop is a popular choice and Greggs is just a short walk away. 

 
Anyone hungry? 
Lunch time options are plentiful with an onsite subsidised canteen but if you feel like stretching your legs, Greggs is less than half a mile away. 
 
Life Saver Solutions

This is a great location for last minute shopping convenience with Mill Gate Shopping Centre and The Rock shopping centre just 2 miles away. If that's not enough, there is also Woodfields Retail Park in the same area.&nbsp;

Capita operates from large business centres throughout the UK with many sites providing great transport links and outstanding on-site facilities including; restaurants, chill-out areas, free parking, shuttle buses, on-site retail shops and gym.&nbsp; Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.

Business Centre Locations

The business centre in Dearne Valley, Rotherham is home to some of our Customer Service and Administration staff working for Capita clients including telecoms and transport sectors.
 
 
Meadows Road
 
Wath upon Dearne
 
Rotherham
 
S63 5DJ
 
 
<a href=" https://goo.gl/maps/HqHJQ6scut42 ">Orientation</a>: Within easy reach of Barnsley, Sheffield, and Doncaster.
 

 
Travel options
Car: An on-site car park is available
 
Bus: Travelling via bus is nice and easy with numbers 22c, 22x, 72, 72a, 218, 218a, 220, 226 and X20 all servicing the Meadows Road stop.
 
Train: Alighting and departing at Bolton upon Dearne
 
 
Caffeine Hit
For the essential coffee on your route to work there is a Costa Coffee, Greggs and a Tesco Caf&eacute; close by.
 
 
Anyone hungry? 
Lunch time options are plentiful with a subsidised canteen and a deli shop on-site or Costa, and Greggs close by.
 

 
Life Saver Solutions

An on-site gym is a definite bonus on this site as is the on-site shop.

Dearne Valley

The business centre in Leeds is home to some of our Customer Service and Administration staff.
 
 
City Exchange
 
11 Albion Street
 
Leeds
 
LS1 5ES
 
 
<a rel="noopener noreferrer" href=" https://goo.gl/maps/bdSjW6gwVpm" target="_blank">Orientation:</a> Located in the heart of the city centre.
 

 
Travel options

Car: There is no on-site car park and so you would need to utilise the NCP at The Core, or Q park on Albion Street.
 
Bus: Travelling via bus is nice and easy, you need City Square stop P5 serviced by numbers, 4, 5, 16, 16A, 757, 874, N10, and X41.
 
Train: Alighting and departing at Leeds station.
 
 
Caffeine Hit

For the essential coffee on your route to work you have lots of options with a Costa Coffee just over the road, a Café Nero on route between the train station and the office and a 200 Degrees Coffee shop just around the corner.
 
 
Anyone hungry? 
Lunch time options are plentiful with the Trinity Kitchen street food court a few doors down, a Yo Sushi! a few minutes away and a Bills restaurant 5 minutes up the street if you are looking for a more upmarket lunch. 
Life Saver Solutions
This is a great location for last minute shopping convenience with its city centre location featuring many shopping favourites such as Boots, Superdry, Next, JD Sports, and many more - because sometimes, retail therapy is a must and everyone forgets a birthday once in a while.

Leeds

The business centre in Coventry is home to some of our Administration staff.
 
 
Tower Court
 
Foleshill Enterprise Park
 
Courtaulds Way
 
Coventry
 
CV6 5NX

<a rel="noopener noreferrer" href="https://goo.gl/maps/AQudF7Eos1F2 " target="_blank">Orientation: </a>
Travel options

Car: An on-site car park is available

Bus: Travelling via bus is nice and easy with numbers 4, 20, 20A, 20B, 20C, 48 Gold, 55, 55A, 56 and X48 all servicing the Coutaulds Way stop.

Train: Alighting and departing at Coventry Station. 
Caffeine Hit

For the essential coffee on your route to work there is Greggs on Foleshill Road and Nation Internet coffee shop on Francis Street or Really Awesome Coffee on Sandy Lane Business Park.

Anyone hungry? 
Lunch time options are plentiful with both Greggs and Dixy Chicken on Foleshill Road and the Artisan Bar and Grill on Ryley Street.
Life Saver Solutions

The nearest place for last minute shopping convenience is Arena Park Shopping Centre featuring many high street shopping favourites - because everyone forgets a birthday once in a while.

Coventry

The business centre in Darlington is home to some of our staff working for Capita Employee Solutions.

11B Lingfield Point
 
Darlington
 
DL1 1RW

<a href=" https://goo.gl/maps/VihCz7uKp8K2 ">Orientation:</a> 
Travel options

Car: An on-site car park is available

Bus: Travelling via bus is nice and easy with the X67 servicing Lingfield House Bus and Coach station

Train: Alighting and departing at Darlington Coach Station
 
 
Caffeine Hit

For the essential coffee on your route to work there is a Costa Coffee, Taylors Coffee, Dee Dees Family Café and Greggs all situated nearby.
 
 
Anyone hungry? 
Lunch time options are plentiful with Greggs, Dee Dees Café, McDonalds and Morrisons all close by.
 
 
Life Saver Solutions

This is a great location for last minute shopping convenience with a retail park close by on Yarm Road featuring TK Maxx, and The Range. There is also Cornmill Shipping Centre 2.5 miles away featuring many high street shopping favourites - because everyone forgets a birthday once in a while.

Darlington

The business centre in Preston is home to some of our Administration and Data Entry staff working with Capita client, Primary Care Support England (PCSE).
 
 
3 Caxton Road
 
Fulwood
 
Preston
 
PR2 9ZZ
 
 
<a rel="noopener noreferrer" href=" https://goo.gl/maps/5FMCga8cQJE2" target="_blank">Orientation:</a>&nbsp; Located just off the M6, 3.5 miles from Preston city centre

Travel options
Car: An on-site car park is available

Bus: Travelling via bus is nice and easy with numbers 5, 23, 99, 484 and 842 all servicing the Pittman Court stop.
Train: Alighting and departing at Fishergate, Preston
 
 
Caffeine Hit

For the essential coffee on your route to work there is a Costa Coffee on Garstang Road and a Starbucks on the south side of the M6 on Bluebell way.
 
 
Anyone hungry? 
Lunch time is convenient with an on-site subsidised caf&eacute; serving both hot and cold food.
 

 
Life Saver Solutions

This is a great location for last minute shopping convenience with Asda just down the road and slightly further afield is Deepdale retail park featuring many shopping favourites such as River Island, and Next - because everyone forgets a birthday once in a while.

Preston

The business centre in Alton is home to some of our Customer Service and Administration staff.
 
 
Cross and Pillory House,
 
2 Cross and Pillory Lane
 
Alton
 
GU34 1HL
 
 
<a href="https://goo.gl/maps/NCxJ8cSqQSA2">Orientation:</a> Central location
 
 
Travel options

Car: This is a central location and so parking options may be limited.

Bus: Travelling via bus is nice and easy with numbers 13, 13X, 37X, 38, 64, 64X and 613 all servicing the High Street Stop H

Train: Alighting and departing at Alton train station. 
Caffeine Hit

For the essential coffee on your route to work there is both a Greggs and a Café Nero located just around the corner. 
Anyone hungry?
Lunch time options are plentiful with Pizza Express, Greggs, Café Plus and many more located in the surrounding streets.
Life Saver Solutions

This is a central location so is great for last minute shopping convenience with Boots, WHSmith, M&amp;S and Superdrug all located nearby.

Alton

Bury Business Centre

The business centre in Preston Brook is home to some of our Customer Service and Administration staff working with Capita including the telecoms sector. 
Chester Road
 
Preston Brook
 
Runcorn
 
WA7 3QA

<a rel="noopener noreferrer" href="https://goo.gl/maps/pQRY2bJ7Wd62" target="_blank">Orientation:</a>&nbsp;Located just 5 minutes from the M56. 24 minutes from Chester city centre by car

Travel options
Car: A large free to use car park is on site, there is also a car share scheme in place.

Bus: Travelling via bus is nice and easy with a free bus service

Train: Alighting and departing at Runcorn East.
Caffeine Hit

For the essential coffee on your route to work your best bet is the on-site restaurant but there is the option of Perky Grinders on Jack Search Way if you would rather get it on-the-go.

Anyone hungry? 
Lunch time options are plentiful with an on-site restaurant and an employee chill-out area called The Den and outside of the office there is food-to-go Chester Road.

Life Saver Solutions

Last minute shopping convenience is 6 minutes away by car to Runcorn shopping centre but there is an on-site retail shop for employees which is great if you forget a birthday or just want to indulge in some middle-of-the-day retail therapy.

Preston Brook

The business centre in Cheltenham is home to some of our Customer Service and Administration staff working for life insurance and pensions.
 
 
The Grange
 
Bishops Cleeve
 
Cheltenham
 
GL52 8XX

<a rel="noopener noreferrer" href="https://goo.gl/maps/9Dnm3rrAJYH2 " target="_blank">Orientation</a>
Travel options

Car: An on-site car park is available in the Zurich and Capita Car Park 
Bus: Travelling via bus is nice and easy with buses D and E servicing the Grange Zurich Ground bus and coach station just 3 minutes away.

Train: Alighting and departing at Cheltenham Race Course

Caffeine Hit

For the essential coffee on your route to work there is a Costa Coffee and No.9 Caf&eacute; just under a mile away on Church Road.

Anyone hungry? 
This is a large building with on-site refreshment facilities for staff, there are also a few options such as Subway and The Royal Oak a mile or so towards the north of Bishops Cleeve.

Life Saver Solutions

This is a nice location with The Grange, an expanse of public land just over the road, lovely if you like to get out for a stretch on your lunch break.

Cheltenham

The business centre in Southampton is home to some of our Administration staff working for Capita Symonds.

1 Guildhall Square
 
Above Bar Street
 
Southampton
 
Hampshire
 
SO14 7FP

<a href="https://goo.gl/maps/MmZ2bNE9Cqw ">Orientation:</a> City Centre Location.

Travel options

Car: This is a central location and so parking options may be limited. 
Bus: Travelling via bus is nice and easy with numbers 8, Bluestar 3, Bluestar 16, Bluestar 18, U6 and U6H all servicing the Park Walk (Stop AH)

Train: Alighting and departing at Southampton Central

Caffeine Hit

For the essential coffee on your route to work there is a Subway right outside and a Starbucks a short walk away.

Anyone hungry? 
Lunch time options are plentiful with Subway, KFC, Slug and Lettuce, The Spitfire and Turtle Bay all within the same vicinity.

Life Saver Solutions

This is a great location for last minute shopping convenience with Marlands Shopping Centre located nearby - because everyone forgets a birthday once in a while.

Southampton

Position: Customer Service Advisor Location: Working from Home Salary: Salary: £11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Start dates and shifts: 27/05/24 Shift 1) Monday: - 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. (40 required) / Training hours will be: 9:00 - 17:00 Monday to Friday. Shift 2) Monday: - 9:30 - 18:30 and Tuesday to Friday: 9:45 - 17:30. Totalling 37.5 hours per week. (20 required) / Training hours will be: 9:00 - 17:00 Monday to Friday. 10/06/2024 Shift 1) Monday: Monday: - 9:30 - 18:30 and Tuesday to Friday: 9:45 - 17:30. Totalling 37.5 hours per week. (25 required) / Training hours will be: 9:30 - 17:30 Monday to Friday. Shift 2) Monday: - 9:30 - 18:30 and Tuesday to Friday: 10:45 - 18:30. Totalling 37.5 hours per week. (35 required) / Training hours will be: 9:30 - 17:30 Monday to Friday. Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines  - Excellent communication - oral and written and a good telephone manner  - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be:  - Efficient and accurate in your work - Positive and approachable in your manner  - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience  - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs   Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Position: Customer Service Advisor Location: Hybrid within commutable distance of Coventry (CV6) Start date: 13/05/2024 (Will be required to attend site on 10th May to collect homeworking equipment, minimum onsite for 4 weeks training and role will remain Hybrid) Salary: £11.56 Hours: Full Time 37.5 hours per week Shifts: Monday to Friday between 8am-4pm (but flexibility available between 8am -6pm) Type: Temporary to Permanent for the right candidate Blue Arrow is offering a superb opportunity to work as a customer service representative, Working remotely but within a reasonable commute to Coventry. The role promises sociable working hours, a competitive pay rate rising to £10.90 in April, and the security of a longer-term assignment. As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and "pitch in" with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere. Our client play an integral part to the largest transport infrastructure by supporting their clients vision to become a reality - they support by tackling their biggest challenges and enabling 34 million people around the UK to travel safely, efficiently and sustainably. Their work has also helped to halve harmful emissions in London since 2019 and keep the capitals road network running smoothly and safely. As a Back-Office Customer Service Representative, you'll be responsible for the behind-the-scenes processing service of Transport for London's Road User Charging system. You'll look after all web, postal and email-based customer enquiries, such as Road user charging queries, complaints, data entry and account maintenance, representations, appeals and other admin based back-office activities. The position is homebased on a hybrid basis and therefore requires a suitable quiet space, free from distraction for working and a reliable broadband internet connection. The ideal person will: * Hold excellent reading skills and previous office or customer service experience * Have good attention to detail * Able to speed read * Experience in using computers and able to use keyboard shortcuts * Make accurate decisions independently * Maintain consistency Full training will be provided for this role. You will be required to attend the Coventry site on the Friday before your start date to collect your equipment and live within a reasonable commuting distance of the site should you need to work from the office for any reason. Please submit your application along with an updated CV, an official offer will be subject to pre-employment checks being completed.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Bury

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