If you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be an ideal role for you. Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important.
Working with BT
BT, a multinational telecommunications company, has core values that shape their culture, and strives to be the best place to work by encouraging staff to fulfil their full potential. Browse the latest jobs to learn more about the rewarding roles BT offer.
Over 82,000 people are employed by BT in the UK, with more common occupations including Telecommunications Specialists, Administrative, Sales staff and Wholesale Managers roles.
BT’s purpose of ‘We connect for good’ drives the integrity of BT's role in helping businesses grow, communities flourish and people get more out of life. BT knows their success doesn’t just come from what they do, but how they do things and why what they do matters.
As an employer BT strives to be the best place to work and to be a place where staff are encouraged to be themselves and inspired to fulfil their full potential.
BT's core values are Personal, Simple, Brilliant. To develop these core values BT asked customers and colleagues right across the organisation what they thought. With customers wanting the organisation to understand their needs, be easy to deal with and show they care, and all wanting values that were aspirational, but realistic – things which captured the spirit of BT at its best.
These three values shape BT's culture, helping guide decisions at every level and define how they work each day. With every single person in the organisation having a role to play in bringing these three values to life.
And this is where you come in. Blue Arrow has worked with BT for over five years bringing UK-wide opportunities to jobseekers just like you in the below job roles:
If you are ready to put your foot on the gas and deliver great customer service as well as goods for BT’s Supply Chain (BTSC) division, then a roles as a Class 1 Driver at BT could be the ideal role for you. This is a key role in overseeing the safe and on-time delivery of goods for BTSC which will be fundamental in the successful day to day running of its operations.
Are you a licenced Class 2 Driver looking for a new opportunity? Accelerate your career with a HGV driving role with leading digital and telecommunications company, BT. As a Class 2 Driver you will drive category C vehicles all over the UK. This is a varied role but will heavily involve supporting two of BTSC’s national hubs based in Northallerton and Lutterworth’s Magna Park.
If you describe yourself as a ‘people person’ and display the expertise listed below, then a Customer Service Advisor position with BT could be the perfect role for you. This role could involve you providing business support internally, which will see you mastering internal terminology, liaising with field engineers and other service desks, and keeping BT’s operations running smoothly. Or, you could be assisting members of the public with telecoms queries, technical difficulties, or billing enquiries. Further positions are within fast paced 999 contact centres where the ability to remain calm under pressure, whilst keeping others calm, is vital.
As a Forklift Driver with BT, you'll move and place materials manually or with the use of a forklift. You will also load and unload vehicles and containers of various sorts.
As a Forward Stock Locations Operative with BT, you'll assist with the unloading of vehicles and checking of stock at a forward stock location.
If you are searching for an office job and are passionate about providing exceptional customer service, a role working as a Service Management Agent could be a great fit for you. Whilst delivering outstanding customer service, you will be supporting BT’s customers with queries to resolve any issues and develop the overall service relationship.
Do you enjoy driving? Then why not get paid for doing something you love. BT has a number of delivery driver jobs available, and specifically with BT Supply Chain (BTSC).
As a Warehouse Administrator with BT, you'll be responsible for completing and assisting with on-site warehouse activities. This could include assisting with shipping, helping to unload trucks and checking merchandise.
As a Warehouse Operative with BT, you'll manage the stock of spares and consumables related to service and repair, working as part of a wider team supporting with maintaining SLAs and ensuring team performance against KPIs.