BT is a household name in the UK and their long history in telecommunications puts them not only at the forefront of technological research and innovation, but also places them as a highly experienced employer, valuing their employees and providing opportunities to learn and progress in a new career. Working at BT can be in office jobs, such as a Customer Service Advisor or in logistics with driving jobs or warehouse jobs.
Working at BT
BT is a telecommunications company supporting domestic households, emergency services, hospitals and businesses through an infrastructure of communications, security, technology and logistics. They operate 24 hours a day, 365 days a year and employ over 82,000 people in the UK.
Over the past 180 years, BT has established their brand and created a work environment where everyone is equipped with the training, knowledge and expertise to be inspired and succeed in their role. BT employs Customer Service Advisors, Relay Assistants and 999 Call Handlers in locations around the UK, including Liverpool, Glasgow, Dundee, Nottingham, Wakefield, Belfast and Londonderry. They also employ driving and warehouse staff at their two BT Supply Chain National Distribution Centres in Magna Park (Lutterworth) and Northallerton, as well as in nine other Transportation Depots and many forward stock locations.
Blue Arrow has worked with BT for many years, successfully bringing together employer and staff for positions in office jobs, driving jobs and warehouse jobs around the UK.
What opportunities are there?
Office jobs
When you think of jobs with BT, telecommunications is likely the first thing that comes to mind. Many office jobs with BT are in Voice Services, as a Customer Service Advisor or Call Handler. In this role you are providing a service which requires you to understand customer requirements, giving the help they need by phone, email or online chat services.
A customer service role could be answering calls from customers using Directory Enquiries or Operator Services, using your good communication skills to answer queries and provide appropriate assistance. From time to time there are some homeworking positions with BT. If you have quick, accurate typing abilities when transcribing speech to text then you could consider a position as a Relay Assistant, relaying calls to deaf and hard of hearing people.
There are also BT job roles answering 999 emergency service calls. This position is often fast paced, requiring the ability to stay calm under pressure whilst keeping the caller calm, and adhering to mandatory expressions and relevant procedures. A challenging, sometimes stressful, but truly rewarding job.
Driving jobs
At Blue Arrow we also supply staff to BT Supply Chain (BTSC). Driving roles are often in high demand as Drivers are needed throughout the UK to transport parts and equipment between the National Distribution Centres, Transportation Depots and forward stock locations. BT has driving jobs for qualified and experienced Class 1 Drivers, Class 2 Drivers as well as Van Drivers, for which only a clean full UK driving licence (category B) is required. BT sometimes offer additional weekly bonuses for some driving roles. Check here for driving jobs currently available with BT.
Warehouse jobs
In addition to driving jobs, BT Supply Chain also has many warehouse jobs. Roles include Warehouse Advisors, Warehouse Operatives, Warehouse Supervisors and Forklift Drivers. These roles are great if you are self-motivated, have good organisational skills and enjoy an active job. You will constantly be on the move around the warehouse, lifting and carrying items and you will find that shifts can go by quickly as you are always busy.
Is BT a good fit for you?
BT is a great company to work for; their work ethic can be partly attributed to the development of their three core values – Personal, Simple and Brilliant. These values are at the heart of BT culture, guiding decision making processes and helping shape a workplace where every person is included.
On a Personal level, BT encourages employees to be open to learning in their job role, to work as part of a team, to put the customer first and be responsible for their own actions.
BT likes to make things Simple, avoiding confusion by creating straightforward procedures, making things easier for employees and customers alike.
At BT the emphasis on Brilliant means that they are always striving for high standards, thinking bigger and bolder, and encouraging employees to work together to do the right thing and achieve the best outcomes.
If this sounds like the kind of work environment that you would like to be a part of, then read on.
Are you a good fit for BT?
BT jobs in Customer Service require you to provide an exceptional customer experience, with the ability to deal with a range of different customers, identify what they want, and be confident in providing them with the answer or service they need. You need to be able to work independently whilst also contributing to the team that you work with. Multitasking is a big part of Customer Service roles. You will often be listening and speaking to customers whilst using multiple systems to help solve their query, and/or typing at the same time. Previous experience in customer service is preferred and it will be necessary to take a typing test with Blue Arrow as part of your application. BT Customer Service positions require a typing speed of 50 words per minute with 98% accuracy. Read our job descriptions to find out more about being a BT Customer Service Advisor or Call Handler.
If you are looking for a role in logistics and you enjoy driving, have the flexibility to work shifts, are punctual and reliable, then you could be a good fit for a driving job. Commercial driving experience is preferred, but if you have a full UK driving licence and have no driving convictions you can apply for van driving jobs with BT. For those who have a clean UK Class 1 or Class 2 Driver licence and excellent driving skills then you can apply for driving jobs to drive Category C (or E with a Class 1 licence) vehicles all over the UK. All BT driving jobs involve a full induction process prior to starting out on the road.
For warehouse jobs you must be able to work in a fast-paced environment and be organised and methodical in your approach to carry out your role efficiently. If you prefer a physical job to sitting at a desk, then this could be a good job for you to consider.
Where next?
You can learn more about working at BT on our Feature Employers page here, and click here for latest jobs.
