An admin job description goes beyond shuffling paper and answering calls. It is about supporting not only the work of your colleagues but also connecting with customers. Admin jobs see you seamlessly switching between tasks to ensure that no file gets mislaid, that every system gets updated and every task gets done to the very best of your ability.
An Administrator job description might include the following duties:
- Write, send and coordinate correspondence including emails, mail and telephone calls. Sorting through and processing information.
- Draft, format and print documentation and complete forms.
- Creating reports and organising data.
- Understanding and interpreting data at a basic level.
- Processing any time-sensitive requests.
- Creating agenda’s, taking meeting notes and implementing resulting actions.
- Maintaining manual paper and virtual filing systems.
- Assist colleagues with workload by making calls, locating information and preparing or completing documentation.
- Process expenses, reimbursements, billing cycles and complete minor bookkeeping tasks.
- Maintaining and updating the organisations mailing list and Customer Relationship Management (CRM) system.
On an employer by employer basis, the admin job description and the responsibilities it includes may vary, for example if you are working in the transport and logistics industry you might be responsible for gathering and processing timesheets or route maps. If you are working in the recruitment industry you could find yourself helping to register candidates and process their information and documents, so they can take on new work.
Dependent on the sector, you may also need to:
- Process work in-line with agreed procedures and brand rules or scripts.
- Resolve queries and escalate as necessary (i.e. a Team Leader/Manager/other group) and log if appropriate.
- Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.
- Maintain records for audit purposes.
You may also have some customer-facing duties:
- Liaising with internal/external customers and clients.
- Taking and processing customer orders.
- Dealing with customer issues or complaints.
Other tasks may include:
- Arranging postal deliveries.
- Tasks supporting Finance and/or Accounting functions.
Whatever the industry, one thing you can be sure of is the important role you will be taking on at the heart of any business when you are working various Administration jobs.
What can I earn as an Administrator?
In general, administration jobs pay is at least £9.21 per hour / £17,966 per year when you start out and your salary will continue to rise as you develop your skills, take on extra training opportunities and create a deep knowledge of your industry.
Career prospects are good when it comes to admin jobs, working alongside your colleagues you will obtain a wide knowledge of many elements of the business and you will become proficient in what each role requires, making this ideal for development and opportunities.
What does it take to be an Administrator?
Administration jobs require you to have skills and knowledge across a range of areas, it is this variety of skills that will enable you to pick up and switch tasks whenever required. If you are an organised, fast working, confident and diligent person, an Administrator job is perfect for you.
To be an outstanding Administrator you will need to have the following skills and traits:
- Excellent technical abilities in office software packages including Microsoft Office (Excel, Word and Powerpoint) and Google’s G-Suite package (Docs, Sheets, Presentations).
- Attention to detail.
- Ability to work without supervision.
- Workload and time management skills.
- Exceptional communication and customer service skills.
- An understanding and conscientiousness for personal and sensitive data.
- Strong record keeping skills.
- Good use of initiative.
- High level of accuracy.
- Ability to be both proactive and reactive in a timely and professional manner.
- Able to work in a methodical and organised approach.
- Strong typing and numeracy skills.
In a behind the scenes interview with Blue Arrow branch Administrator Hayley, we found out what it’s like to be an Administrator, the good, the challenging and the downright brilliant. Click here to read the full interview.
We at Blue Arrow specialise in recruiting and placing the very best admin jobseekers into admin jobs across the country.
Our specialist Office and Administration branches are on hand to recruit and support our office community with administration jobs for current and future career prospects, check out our available roles below and apply online or contact a branch to register with us.