Patient Services Co-Ordinator (Customer Service)

Patient Services Co-ordinator - £13.45 per hour

Customer Support | Healthcare Sector | Temp-to-Perm Roles | Multiple Vacancies

Blue Arrow are currently hiring for 6 Patient Services Co-ordinators on behalf of a reputable client operating within the healthcare industry.

This opportunity is ideal for individuals looking to secure a customer-facing or office-based position, with a genuine route into a permanent role within a structured and professional setting.

The Role

As a Patient Services Co-ordinator, you will be a key part of a busy support team, assisting patients and internal colleagues with a variety of queries and administrative duties.

Key Responsibilities:

• Handling incoming and outgoing enquiries via phone, email, and online chat
• Delivering clear and accurate information while resolving queries in a timely manner
• Updating and maintaining records across internal systems
• Carrying out administrative tasks such as data input, document handling, and record management
• Working towards team and individual KPIs and service targets
• Ensuring all activities comply with company procedures, regulatory standards, and quality expectations

This is a fast-moving, service-driven role that requires strong organisation, accuracy, and communication skills.

Shift Patterns Available:

• 6 x Full-Time Roles: Rotating shifts between 8:00am - 8:00pm, including occasional Saturdays (40 hour week)

Candidate Requirements

We are seeking enthusiastic and dependable individuals interested in developing a career within customer service or administration.

Essential Skills:

• Excellent communication and people skills
• Strong attention to detail with good organisational ability
• Comfortable using IT systems and standard office software
• Professional, reliable, and proactive work ethic
• Flexible approach to working hours

Desirable:

• Previous experience within a customer service, contact centre, or office-based environment

What's on Offer

Initial Contract:

• Competitive hourly pay
• Comprehensive induction and training programme
• Friendly and supportive team environment
• Opportunity to gain experience within a well-established organisation

Permanent Opportunity:

Following a successful temp period, there is potential to move into a permanent role with a strong benefits package, including:

• Salary starting from £28,067.46 per annum
• 25 days holiday plus bank holidays
• Company pension scheme
• Private medical cover (after qualifying period)
• Life assurance
• Employee discounts platform
• Ongoing learning and development
• Annual company events
• Paid volunteering day
• Refer a friend incentive

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.