Blue Arrow is a leading employment and staffing agency in the UK, renowned for its comprehensive recruitment solutions. We are seeking a Customer Support Agent (French Speaking) to work at a prestigious client in Ashby on a 6 month contract. Our client is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries. Location: Ashby De La Zouch - Hybrid rolePay rate: £15 an hourShifts available: Monday to Friday 07:30 - 16:00Immediate start after successful interview process What your working day will look like:Offer comprehensive support via phone, email and remote access to customersProvide technical support (hardware and IT/Server/Network related) to customersWork on the support task list in Zendesk;Define, report and follow up on issues, and document solutions in Zendesk to keep track of history and statistics;Report news or issues in team meetings or to the Team Leader;Report product errors in internal tools in English;Participate in team meetings and share knowledge and information. What you need to have:Ongoing or complete bachelor's degree in IT or related fields preferablyExperience within a customer service roleExperience with remote support toolsExperience with CRM or ticket systems preferablyMust be fluent in English and FrenchAble to work flexible hours. (The role will initially be Monday - Friday but may extend Weekends later in the year)Experience with databases (Preferably with SQL). APPLY NOWBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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