Customer Service Advisor (French Speaking)

Blue Arrow is a leading employment and staffing agency in the UK, renowned for its comprehensive recruitment solutions. We are seeking a Customer Support Agent (French Speaking) to work at a prestigious client in Ashby on a 6 month contract. Our client is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Location: Ashby De La Zouch - Hybrid role

Pay rate: £15 an hour

Shifts available: Monday to Friday 07:30 - 16:00

Immediate start after successful interview process

What your working day will look like:

Offer comprehensive support via phone, email and remote access to customers

Provide technical support (hardware and IT/Server/Network related) to customers

Work on the support task list in Zendesk;

Define, report and follow up on issues, and document solutions in Zendesk to keep track of history and statistics;

Report news or issues in team meetings or to the Team Leader;

Report product errors in internal tools in English;

Participate in team meetings and share knowledge and information.

What you need to have:

Ongoing or complete bachelor's degree in IT or related fields preferably

Experience within a customer service role

Experience with remote support tools

Experience with CRM or ticket systems preferably

Must be fluent in English and French

Able to work flexible hours. (The role will initially be Monday - Friday but may extend Weekends later in the year)

Experience with databases (Preferably with SQL).

APPLY NOW

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.