Lettings Services Assistant

We are recruiting for a Lettings Assistant: Monday to Friday 37 hours- £15.79 - 6 Month booking

Key Responsibilities

Provide efficient administrative support by managing communication, organising documents, coordinating schedules, and ensuring smooth day‑to‑day office operations

Customer & Tenancy Administration

• Customer Enquiries - Respond to all enquiries professionally and in line with service standards.
• Council Tax Notifications - Inform local authorities of new and outgoing tenants to ensure accurate billing.
• Bills & Utilities - Support the processing, tracking, and reconciliation of bills related to properties.
• Use & Occupation Accounts - Create and maintain accurate Use & Occupation accounts where required.
• Energy Angels Spreadsheet - Maintain and update Energy Angels data to ensure correct utility management.

Property Marketing & Allocations

• Property Marketing - Advertise properties across relevant platforms and ensure listings are accurate and up to date to include obtaining photographs
• Referrals Management - Obtain and process referrals for different accommodation types.
• Affordable Rent Assessments - Assess and record Affordable Rent calculations in line with policy.
• Homeswapper Approvals - Review and approve Homeswapper applications.
• Identify and evaluate properties to determine suitability for supporting internal operational processes

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.