Station Gateline Customer Assistant - Motherwell

🚉 Station Gateline Assistant

A People‑Focused Role at the Heart of Rail Travel

📍 Location: Motherwell (within a 45‑minute travel distance)

💷 Salary: £26,731 per annum, £22,944 Trainee Salary + 3% commission

📄 Contract: Permanent

⏰ Hours: Full Time

🔄 Shifts: Varied shifts including weekends

🌈 A Workplace Where Everyone Is Welcome

At ScotRail, we believe our stations should reflect the diverse communities they serve. We're proud to be creating a more inclusive and balanced workforce and actively encourage applications from women and others who are currently underrepresented in rail, alongside applicants of all backgrounds.

Whether you're returning to work, changing careers, or looking for a flexible part‑time role, you'll find a supportive environment, excellent training, and colleagues who want you to succeed.

✨ Why This Role Matters

As a Station Gateline Assistant, you'll be one of the first people customers meet - setting the tone for a safe, smooth, and welcoming station experience.

This is a hands‑on, people‑focused role where no two days are the same, and where your communication skills and calm approach really make a difference.

Full training is provided, and no previous rail experience is required.

🚦 What You'll Be Doing

• 🤝 Customer Information & Support
• Providing clear travel information and assisting customers, including wheelchair users and those requiring extra help.
• 🎟 Ticket Checks & Issuing
• Checking tickets and supporting documents and issuing tickets in line with excess fares procedures.
• 🛡 Gateline Safety & Operation
• Ensuring the safe operation of automatic gates, identifying hazards, opening gates when needed, and maintaining safe passenger flows.
• 🚶 Queue & Crowd Management
• Supporting customer direction, monitoring queue lengths, opening additional gates when required, and carrying out queue‑busting duties.
• 🧹 Station Standards
• Emptying ticket hoppers, disposing of collected tickets, and keeping gates and equipment clean and safe.

🎁 What You'll Get in Return

We invest in our people and offer benefits that support both work and life:

• ✅ Contributory Final Salary Pension Scheme
• 🚆 Free and discounted rail travel for you and your family
• 🌴 Generous holiday allowance
• 👶 Enhanced family‑friendly policies (maternity, paternity & adoption leave)
• 🛡 Life assurance (4x annual salary)
• 🛍 Exclusive discounts on shopping, fitness, and healthcare

💙 Who This Role Is Perfect For

We'd love to hear from you if you:

• Enjoy helping people and working face‑to‑face with customers
• Communicate clearly, calmly, and confidently
• Like being part of a supportive team while working independently
• Are comfortable with practical tasks (training provided, including ramp use)
• Want a flexible role with long‑term security and development

🌟 Our Commitment to Inclusion

ScotRail is proud to be a Top Employer and Leader in Diversity & Inclusion.

We are committed to fair recruitment, equal opportunities, and creating a workplace where everyone feels respected, supported, and able to thrive.

🚀 Ready to Join Us?

If you're looking for a welcoming, people‑focused role with flexibility, stability, and real purpose, we'd love to hear from you.

Apply today and help keep Scotland moving with ScotRail.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.