Scotphone - Unified Communications Engineer

Job Title: Unified Communications Engineer

Overview

We are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands-on field work across Central Scotland.

The successful candidate will play a key role in delivering high-quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems. This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast-evolving industry.

Key Responsibilities

• Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments
• Install, configure, and maintain iPECS Cloud and on-premise PBX systems
• Deploy and support 4G/5G connectivity solutions, including cellular routers (e.g., Teltonika)
• Design, install, and troubleshoot enterprise Wi-Fi solutions (Ubiquiti UniFi & TP-Link Omada)
• Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets
• Conduct site surveys, system design, and implementation of communication solutions
• Configure value-added services such as IVR, voicemail, call recording, and auto-attendants
• Provide on-site and remote fault diagnosis and repair, ensuring SLA compliance
• Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore)
• Assist with moves, adds, and changes for customer systems
• Maintain stock, test equipment, and produce reports to support service delivery
• Collaborate internally using tools such as ClickUp to manage projects and workloads

Skills & Experience

• Proven experience with:
  • iPECS telephony platforms (Cloud & On-Prem)
  • Ubiquiti UniFi and TP-Link Omada networking solutions
• Strong fault-finding abilities across:
  • PSTN, ISDN, SIP, and mobile data connections (4G/5G)
• Excellent customer-facing communication skills
• A proactive approach to problem-solving with attention to detail
• Full UK Driving Licence (essential)

What We're Looking For

We're seeking someone who is:

• Dependable and reliable - someone we can count on to deliver consistently high standards
• Hard-working with a strong work mentality - willing to go the extra mile to get the job done
• Determined and motivated - eager to learn, develop, and grow within the role
• A team player, comfortable working within a small company environment
• Flexible and willing to travel regularly for field-based work

Role Details

• Location: Hybrid - Livingston (EH54 7DE) & customer sites across Central Scotland
• Hours: Monday to Friday, 8:30 AM - 5:00 PM
• Job Type: Full-time
• Salary: TBC

What's Included

• Company van for fieldwork and site visits
• High-spec laptop for remote support and configuration
• Company mobile phone
• 29 days holiday per year
• Company pension scheme
• On-site parking at Livingston office

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.