Customer Service Advisor - Workload and Planning

Blue Arrow Derby is proud to be working in partnership with the UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit a Customer Service Advisor to join their team Workload and Planning team on a full-time permanent basis.

🕒 Hours: 39.5 per week, on a rota basis (Monday - Sunday)

📍 Location: Belper (on-site)

🖥️ What duties would you be doing within the Customer Service (Workload and Planning) role?

* Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service

activities and ensuring smooth communication across teams.

* Managing email requests efficiently and processing service bookings

via Salesforce and SAP.

* Liaise across departments to maintain accuracy and transparency in scheduling and workload

planning.

* Managing diaries and prioritising tasks, you will help streamline operations and ensure service

excellence.

* Complete administrative tasks within schedule and challenge non-compliance to uphold

high standards.

✅ What will you bring to the Customer Service (Workload and Planning) role?

Previous experience in customer service or service coordination, ideally within a technical or field

service environment

* Geographical knowledge and ideally have worked with SAP and Salesforce systems

* Organised, able to multitask, and confident in managing workload independently or

collaboratively

* Experience in diary management and service planning is beneficial

* Approachable, motivated, and confident in challenging the status quo to improve processes

* Able to communicate clearly and professionally, building strong relationships across teams

⭐ Why should you apply for the Customer Service (Workload and Planning) role?

* Generous pension scheme

* Death in service benefit

* up to £1500 bonus each year

* External training and qualifications

* Employee assistance programme

* Free flu vaccinations and eye tests

* Onsite subsidised bistro where employees can purchase meals and refreshments during the day, this includes a costa coffee.

* Cycle to work scheme

* Social club subscription

* Employee benefit hub

* Subsidised private healthcare

* Free on-site parking

* Electric charging stations for cars

* Company discounts

* Summer festivals and Christmas parties

* 33 days of holidays

* Uniform (where applicable)

➡️ How to apply for the Customer Service (Workload and Planning) role?

If you are interested in the above role and feel you can meet the requirements, we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.