Overview/ Job Description: Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core. We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided. Customer services responsibilities · Answering telephones enquiries - UK and Export · Responding to Customer Emails - UK and Export· Daily/Weekly/Monthly reporting to Customers · Creating new customer accounts - UK and Export · Processing quotes and orders on IT System · Part identification using external websites/spreadsheets · Check part number supersessions on external websites · Identify part lead times and confirm to the customer · Releasing pick tickets and check back orders · Raising commercial invoices for despatch· Part ship and contact customers when stock is booked in· Downloading spares guides as required · Monitoring service repairs · Dealing with service queries· Advising customer of warranty invalidations· Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment· Issue repair job numbers to service customers· Dealing with customer complaints and returns · Reports· Assist with other departments as required· Liaison with other departments Service support responsibilities · Account management for service customers· Service support for partners· Ensuring smooth flow of work through workshop· Obtaining Purchase Order numbers for repairs· Monitoring statuses of repairs· Responding to new customers· Ensuring correct invoicing on repairs· Liaising with Purchasing for timely delivery of parts· Liasing with customers regarding receipt and return of units· Supporting the effort to reach service revenue targets Qualifications and Skills:<ul><li>IT literate (Word, Excel)</li><li>Good organisational skills</li><li>Good telephone manner</li><li>Good attention to detail</li><li>Conscientious with a strong sense of quality</li><li>Strong customer focus </li><li>Ability to work and take instruction from Managers but also to work independently.</li><li>Self-motivating with ability to prioritise own workload</li></ul> Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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