Events Manager

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

· In the absence of the Assistant Director of Events, assume overall responsibility for the Events Department

· Assist the Assistant Director of Events in weekly revenue forecast, and assist in the preparation of the annual budget & sales & marketing plan.

· Attend the weekly Revenue Meeting in the absence of the Event Manager

· Monitor billing process & package allowances in Opera

· Manage the departmental rota and assist with monitoring lieu & holiday

· Monitor a share of the events and strategize workload for each department member

· Support daily, weekly and monthly team briefings

· Create a harmonious and engaged working environment

· Work closely with the Events and Group Sales Team in negotiating for business, including hotel site inspections and the entertainment of clients, travel agents etc.

· Be responsible for the communication of all Event and Group activity to the front line team, through the distribution of timely and detailed Banqueting Event Orders, memo's, group summaries

· Support the relevant departments for all requirements of the guest arrival, stay and departure.

· Actively promote and up-sell the services and facilities available to guests within the hotel, promoting profitable revenue from other outlets (e.g. restaurants, spa, polo, valet etc)

· Develop and manage complex event and group projects, including marquee functions

· Handle events specific guest complaints, resolve challenges and ensure guest engagement

· Managing regular accounts proactively, while working closely with sales to increase revenue streams from existing clients

· To ensure that all site inspections are carried out in line with company standards and that follow up is actioned in line with DC sales guidelines

· Maintain good knowledge of rooms and events space occupancy, and observe efficient diary management practises in order to maximise revenues

· Understand all local competitors and conduct regular competitor analysis to understand the current market

Flexibility

· Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required

· You may be required to adjust your hours of work to cover the business needs. Must be prepared for unexpected work schedule changes

QUAIFICATIONS & DESIRABLES