Desk Based Account Manager

🚀 Desk-Based Account Manager - Team Leader

📍 Gravesend | 💼 Sales - Construction - managing a team of 4 people

Are you a natural leader with a passion for sales, customer relationships, and building high-performing teams? Ready to take the next step in your career and make a real impact in a growing, fast-paced industry?

We're looking for an ambitious, driven, and inspiring Team Leader to take charge of our Account Management team in Gravesend. This is your opportunity to lead from the front, shape team success, and play a key role in driving growth within the insulation and wider construction market.

🌟 Why This Role is Exciting

This isn't just another sales role - it's your chance to:

• Lead and develop a talented team
• Influence strategy and product development
• Drive real commercial impact
• Be at the heart of a collaborative, forward-thinking business

You'll be the bridge between customers, sales, marketing, and product teams - ensuring we stay ahead of the curve and deliver exceptional service every step of the way.

🔑 What You'll Be Doing

👥 Lead, Inspire & Grow Your Team

• Coach, motivate, and develop a team of Desk-Based Account Managers to exceed targets
• Run regular 1:1s, support career development, and celebrate success
• Create a high-energy, collaborative, and results-driven team culture
• Monitor performance and drive continuous improvement

📈 Drive Sales & Customer Success

• Oversee key customer accounts and ensure outstanding service delivery
• Optimise sales processes - from enquiry to conversion
• Identify growth opportunities through upselling and cross-selling
• Work closely with external sales teams to deliver a seamless customer experience
• Maintain accurate CRM data and reporting

💡 Influence Marketing & Product Strategy

• Support outbound campaigns and new product launches
• Turn customer feedback into actionable insights
• Collaborate with marketing to maximise campaign impact
• Keep your team informed on market trends, competitors, and innovations

🤝 Collaborate Across the Business

• Act as a key link between sales, logistics, production, and finance
• Contribute to sales strategy and monthly performance reviews
• Drive improvements that enhance efficiency and customer experience

🎯 What We're Looking For

You're someone who thrives in a fast-paced environment and loves leading from the front.

Essential:

• sales/account management
• leadership or supervisory role
• Strong communication and relationship-building skills
• Commercial awareness and target-driven mindset
• Confident using CRM systems, Excel, and Outlook
• Proactive, organised, and customer-focused

Desirable:

• Experience in construction, building materials, or B2B sectors
• Knowledge of working with merchants, contractors, or developers

👤 Your Profile

• Eligible to work in the UK
• Positive, solution-focused mindset
• Skilled in upselling and account development
• Calm under pressure and confident decision-maker
• Highly organised with excellent time management
• Passionate about delivering outstanding customer experiences

🎁 What You'll Get

• Competitive salary + performance-driven environment
• Company pension plan (with enhanced contributions over time)
• Company-funded medical cash plan
• 25 days holiday + bank holidays
• Long service rewards
• Free parking
• Office perks (coffee, tea & fresh fruit 🍎)

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.