Service Delivery Administrator

Service Delivery Administrator

Belfast

£16.68 per hour

36.25 hours a week

Main Purpose

To provide a modern, efficient, professional, confidential and customer-focused administrative service to all functions within the relevant Area Command as well as to other internal and external customers, in accordance with the relevant NIFRS policies and procedures and relevant legislation.

Summary of Responsibilities:

1. Administration of internal systems, including training of staff, development of supporting documentation and associated materials in line with end users' requirements.

2. Responsible for proactively managing competing diary demands, using initiative to resolve issues within agreed deadlines, producing and maintaining annual leave planners/matrix, coordinating the scheduling of meetings and events, providing note taking support, ensuring all required resources are assigned and completing and issuing the appropriate paperwork.

3. Responsible for updating Officer Rota changes for leave requests, sickness periods and Training Course dates and escalating to relevant Officer if there is an impact on fire cover.

4. Responsible for the day-to-day Area Command administrative duties, ensuring all tasks are efficiently and effectively carried out, including managing, maintaining

and updating all relevant electronic and paper records and filing systems.

Electronic Recording Availability System (ERAS)

1. Manage the ERAS to include user administration, system access and updates to employee records in line with contractual and operational requirements. (This point requires specific system access and applies only to the nominated administrative employee within the Area Command).
2. Ensure timely updates on the ERAS to reflect operational personnel booking on/off duty, to ensure Regional Control Centre have accurate information to support appliance mobilisation

Financial

1. Responsible for issuing and reconciling petty cash as required, including completing necessary paperwork and forwarding to accounts in accordance with financial regulations and governance.
2. Support procurement processes in line with policy, ensuring timely sourcing, ordering and receipt of goods and services, including resolving supplier issues.

Knowledge, Skills and Experience

Possess a Level 3 qualification in a relevant subject (e.g. business administration, IT); and

Have at least one years' experience of working in a demanding office environment, carrying out a range of business support tasks

OR

Possess at least 5 GCSEs at Grade C or above, or equivalent, to include English and Maths, and

Have at least three years' experience of working in a demanding office environment, carrying out a range of business support tasks.

OR

Have at least five years' experience of working in a demanding office environment, carrying out a range of business support tasks.

The closing date for this post is Wednesday 8^th July @12 noon