Customer Service Advisor Skills Overview

As a Customer service Advisor for Capita your job description and responsibilities will include providing an outstanding service experience to customers by managing various inbound queries that could relate to anything from delivery times to product queries and customer account questions.
<h3>General Customer Service Advisor Skills</h3>
<ul>
<li>Customer service experience, in any capacity</li>
<li>Basic computer literacy &amp; keyboard skills</li>
<li>Excellent communication - oral and written.&nbsp;</li>
<li>A natural desire to help people</li>
<li>Enthusiasm to develop your skills and knowledge.</li>
<li>Adaptable to change and willing to embrace new ideas and processes.</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
<li>Positive and approachable manner.</li>
<li>Team player</li>
</ul>
<h3>Being a Customer Service Advisor</h3>
As a customer service advisor you will encounter many people from all walks of life, all with varying levels of service requirement. Your role is to ensure you are providing each and every customer with an enjoyable customer service experience by providing a high level of customer care and attention at all times.
You are a representative for the company and contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the company values and behaviours to ensure their service experience leaves a positive lasting impression.
To learn more about becoming a customer service advisor, check out the full <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/customer-service-advisor-job-description">Customer Service Advisor job description</a>. &nbsp;&nbsp;

Capita has been solving client problems, increasing productivity and improving customer and public services for more than 30 years.
Working across the public and private sectors including local and central government, education, transport, health, emergency services, retail, telecoms, pensions, and insurances to name but a few, Capita are at the forefront of their industry.
Capita combine talent, creativity, software, and innovation with sector knowledge, skills and expertise to ensure their clients are ahead of change, sharper than competitors and more efficient than ever.&nbsp; Blue Arrow have supported Capita with their temporary recruitment for over 15 years. Providing new team members with the opportunity to drive change across a range of projects and disciplines, from <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/customer-service-advisor-job-description">customer service advisors</a> to data entry specialists, <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/administrator-job-description">administration support</a>&nbsp;to <a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/case-handler-job-description">case handlers</a>, not only bringing value to Capita&rsquo;s clients but also to the candidates' own.

At Capita, you have the opportunity to work at a large professional services company that offers a stimulating environment, vibrant culture, and considerable support. Learn more about Capita's collaborative and inclusive culture and browse the latest jobs.

Meet Princess, one of our specialist Blue Arrow recruiters, who tells us why Capita is a great place to work.

Why Capita is a Great Place to Work?

Working with Capita

Capita operates from large business centres throughout the UK with many sites providing great transport links and outstanding on-site facilities including; restaurants, chill-out areas, free parking, shuttle buses, on-site retail shops and gym.&nbsp; Click any of the locations shown below to see the key location information for each site including various travel options and nearby conveniences.

Business Centre Locations

Capita was founded in 1984 by just two people and quickly became a company with 33 employees in 1987.
&nbsp;
Now over 30 years on, there are over 70,000 employees across the entire organisation. The main business centres are in England, Scotland and Ireland, delivering the full life cycle of services from front end customer management to back office administration support. 
&nbsp;
Capita employees are selected not only for their skills, attributes and experience but also for their values and behaviours that align with the company core values.
&nbsp;
Open &ndash; They are honest, transparent and respectful
<ul>
<li style="margin: 0cm 0cm 0pt;">They&nbsp;listen&nbsp;before they talk.</li>
<li style="margin: 0cm 0cm 0pt;">They welcome&nbsp;people&rsquo;s differences and encourage diverse input.</li>
<li style="background: white; margin: 0cm 0cm 0pt; color: black;">They&nbsp;share&nbsp;information, but they also know when something needs to be confidential.</li>
<li style="background: white; margin: 0cm 0cm 0pt; color: black;">They don&rsquo;t stay silent&nbsp;when They have something to say.</li>
<li style="background: white; margin: 0cm 0cm 0pt; color: black;">They&nbsp;thank&nbsp;others for their contribution.</li>
</ul>
Ingenious &ndash; They think about what&rsquo;s possible
<ul style="list-style-type: disc;">
<li style="color: black;">
They&nbsp;seek&nbsp;opportunities to learn and to teach.
</li>
<li style="color: black;">
They&nbsp;challenge&nbsp;themselves and each other, to find new ideas.
</li>
<li style="color: black;">
They&nbsp;create&nbsp;solutions that other people haven&rsquo;t thought of yet.
</li>
<li style="color: black;">
They&nbsp;learn&nbsp;from their mistakes.
</li>
<li style="color: black;">
They&nbsp;strive&nbsp;to keep improving.
</li>
</ul>
Collaborative &ndash; They achieve more when they work together
<ul>
<li style="background: white; margin: 0cm 0cm 0pt;">They ask for and offer support when needed.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They solve problems by working together.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They give&nbsp;and receive useful feedback.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They agree&nbsp;on who&rsquo;s doing what.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They trust&nbsp;others to do their jobs well.</li>
</ul>
Effective &ndash; They care about doing the best job they can
<ul>
<li style="background: white; margin: 0cm 0cm 0pt;">They&nbsp;deliver&nbsp;reliably using their tried and tested processes and following their code of conduct.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They identify&nbsp;how the work they do leads to better long-term outcomes.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They design&nbsp;their solutions with people in mind.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They&nbsp;communicate&nbsp;clearly and frequently to set and manage expectations.</li>
<li style="background: white; margin: 0cm 0cm 0pt;">They&nbsp;see things through, taking responsibility from start to finish.</li>
</ul>
These values define who Capita are and how they, as an organisation, as individuals and as a team go about their daily work, with a strong belief that truly living the values is essential to ensuring that there is an open, collaborative and inclusive culture at Capita. 
&nbsp;
Capita maintain that it is through this continued open dialogue and the skills, knowledge, attitude and creativity of their people that they continue to deliver great service and positive outcomes for their clients. 
&nbsp;

Culture at Capita

As an Administrator for Capita your job description and responsibilities will include inputting, checking and processing data in varying ways. You could be receiving and filing forms, updating customer accounts, processing applications, communicating with others to collate or provide information and/or maintaining databases within set key performance indicators (KPI&rsquo;s).
<h3>General Administrator Skills</h3>
<ul>
<li>Strong computer literacy &amp; keyboard skills</li>
<li>Knowledge of Microsoft programs including Word, Excel and Access</li>
<li>Quick to learn new computer programs and systems</li>
<li>Good oral communication</li>
<li>Excellent written communication</li>
<li>High level of attention to detail</li>
<li>Good level of numeracy</li>
<li>Enthusiasm to develop your skills and knowledge.</li>
<li>Adaptable to change and willing to embrace new ideas and processes</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines</li>
<li>Positive and approachable manner</li>
<li>Team player</li>
</ul>
<h3>Being an Administrator</h3>
If you thrive on order, despise chaos and believe everything has its rightful place then being an Administrator could be right up your street.
As an Administrator your role is to ensure you are working to the highest levels of consistency and attention to detail. Remaining focused to ensure data is accurate and precise.
You may be working with multiple computer systems and your role will need you to have good keyboard skills, so you can enter information quickly with concise accuracy.
Often an administration role will require you to liaise with other departments to collate or pass on information, so you will need to be confident in making and receiving phone calls as part of your usual day to day responsibilities.
To learn more about becoming an Administrator, check out the full <a href="https://bluearrow.co.uk/featured-employers/working-with-capita/administrator-job-description/">Administrator job description.</a>&nbsp;&nbsp;

Administrator Skills Overview

The recruitment process will differ from site to site depending on the role that is being fulfilled but there are some procedures that are part of the standard recruitment process in all cases. All candidates will be invited to an initial face-to-face discussion. This is where you will have the opportunity to find out more about the role and ask any questions you may have. During this discussion we will seek to find out about your working history, skills and attributes to ensure you are a good fit for the role and that Capita is a good fit for you. It is important that customers know that their sensitive and personal data is being handled by someone trustworthy and so the next stage will consist of a compliance check. This is known as interim clearance which will consist of:
<ul>
<li>A fully completed Blue Arrow application form</li>
<li>Eligibility to work in the UK</li>
<li>Proof of National Insurance</li>
<li>Financial probity (this is not a credit check, it looks at County Court Judgements (CCJ) and bankruptcies only)</li>
<li>Identification confirmation</li>
<li>Proof of address</li>
<li>Disclosure and Barring Service (DBS) or Disclore Scotland (Scotland)</li>
<li>International Sanctions</li>
<li>Media checks</li>
<li>1 years references (written or verbal)</li>
<li>Professional qualification checks where required.&nbsp;</li>
<li>Employment gaps exceeding 30 days will require justification.</li>
</ul>
We will also conduct any Capita client specific checks that are needed depending on the role you will be fulfilling. You can help speed up the application process by gathering all of the information together beforehand so it is organised and ready for us to work through. You can use this checklist to ensure you have everything you need ahead of time.&nbsp;
<ul>
<li>I-D</li>
<li>Proof of address</li>
<li>Proof of right to work in the UK</li>
<li>National Insurance number</li>
<li>Addresses spanning the last 3 years</li>
<li>Complete work history and explanations for breaks in employment</li>
<li>Contact details for references</li>
</ul>
If you have any questions about the compliance process or any history that you would like to discuss before you apply then please do <a href="../../../../our-branches">get in touch</a>, we are here to help you. 
&nbsp;

The Application Process

Blue Arrow are recruiting for temporary customer support staff across various shift patterns, and we interviewed Jo, a Blue Arrow recruiter actively recruiting for Capita, for some insight into how to get this temporary customer service position.

What type of candidate are you looking for?


Ideally, someone who is patient, resilient and empathetic. Good communication is key, along with a really strong customer service base and the willingness to go above and beyond.

What 5 skills do they ideally need to have?


<ul>
 <li>Basic IT skills
 </li>
 <li>Being able to multitask
 </li>
 <li>Clear communication and a good phone manner
 </li>
 <li>Patience
 </li>
 <li>Resilience
 </li>
</ul>
In terms of transferrable skills, we need someone who is able to use a computer, IT skills are really important. Also, the ability to multitask and to talk to all audiences. Objection handling will come in because some people will be unhappy that they, or their relative, have to start paying for their TV licence. When things like this happen people often take out their frustrations on the person at the end of the phone. So I always say, don&rsquo;t ever take it personally, sometimes people just need to vent to someone so it&rsquo;s a case of listening and handling their objections appropriately, because at the end of the day they have to pay it.

What 3 things will give candidates the best chance of landing one of these jobs?

<ul>
 <li>Experience
 </li>
 <li>Willingness
 </li>
 <li>Polite, good communication
 </li>
</ul>
Experience within customer service is key, but in terms of behaviour, showing willingness and having good, polite communication skills, these are the things that we&rsquo;re looking out for when we&rsquo;re interviewing people.

What should a candidate be including in their personal statement?

As a customer based role, something that gives a nod towards this would be beneficial.
They should include any customer service experience they&rsquo;ve had, state how they found it and why they want to go into this role.

What can a candidate expect to happen next once they have applied online?

Once they have applied they will then get a call from a Blue Arrow consultant. After we ascertain that they are happy with all the details of the role, we then go through a very in-depth telephone interview.

What format will the interview process take?

We tend to do a more in-depth telephone interview because it&rsquo;s a call centre environment, so we go through the majority of the questions on the phone, which can take 30 to 40 minutes. We also like to do the interview this way because then we know if the person can communicate clearly on the phone. If they pass the telephone interview, we then invite them in for a group registration. If we feel we need a little bit more elaboration on their CV or have any further questions we will do a quick interview then, but the bulk of it is on the phone. Candidates then have to complete two online assessments. One of them is a data entry test to gauge their speed and accuracy. We&rsquo;re not looking for the fastest typists, we&rsquo;re just looking to make sure that their level of IT skills is suitable for the role as they will need to update notes while the customer is on the end of the line. The second online assessment is an aptitude test for basic Maths and English.

Will you be running background checks on applicants?

Yes, following a successful interview and group registration. A basic DBS check, a financial probity check, a social media check and also a staff fraud check. Those are the 4 checks we need clearance on in order for anyone to start. The time taken for this can vary depending on the individual.

How long will it take between application and interview?

Typically, within a week. However, depending on the number of applicants it could take longer.

If successful, how quickly could a candidate start?

Once they have passed the interview stage and the security checks have come back positive the candidate can start with the next available intake.

Will there be an induction and training period for new staff?

Yes. Training is classroom based and that is where Capita will go through everything with the candidates. If they do the training full-time it takes three weeks, part-time is five weeks.

What extra advice can you provide for our candidates?

Be confident and trust in your abilities. A lot of people, especially those who have not worked in a call centre environment before, can be hesitant. If you have got computer skills, you can multi-task between different windows on a computer, you like talking to people, you&rsquo;ve been in customer service roles and you like putting the customer first and helping people out, then you will be successful. It&rsquo;s having the confidence in yourself to say, I can do this.

If a candidate is shy when they come in for the group registration, that&rsquo;s absolutely fine because the interview was done on the phone and at the end of the day they&rsquo;ve got to be able to reassure the customers over the phone.

If you have already shown some personality and confidence and given all the right responses that we&rsquo;re looking for then you can definitely do the job, regardless of whether or not you have worked in a call centre before. It&rsquo;s about showing that willingness and that confidence and letting it shine through.

Interview with an Account Manager

Case Handlers seekers, problem solvers, investigators and analysts at heart, they thrive on investigative work; tracking down information, asking the right questions, knowing where to look and collating everything they have found to gain insights that can be used to make decisions.
&nbsp;
Case Handlers can also have job titles like Remediation Analyst, Customer Analyst, Customer Insights, Fraud Analyst. This is because a Case Handler can be found working in many specialist departments including insurance, fraud, customer accounts, business analysis and financial analysis to name but a few.
&nbsp;
The department you work in could be dictated by your knowledge and experience or the role availability in the first instance but as a Case Handler, cross department working opportunities and career progression prospects are extremely high as your specific skill set is highly sought after. If you are enthusiastic about self-development and embrace opportunities to improve your skills and knowledge whenever possible, you could build a long and rewarding career in the Banking or Financial Services industries.
&nbsp;
Blue Arrow recruits Case Handlers for Capita in many&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations">locations&nbsp;</a>across the UK and has done for more than 15 years, so if you think spending your days researching, truth seeking, problem solving and story building sounds like the perfect job for you then search our<a href="../../../../featured-employers/working-with-capita"> job listings.</a>
&nbsp;
<h2 class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Do you have what it takes to be a Case Handler?</h2>
&nbsp;
To be a good fit for this role, it is recommended that you have a working background in the Banking, Financial Services or Insurance industries in or that you are a Graduate with a 2:2 academic degree. If you are graduating this year you can certainly apply too, just have your degree details and predicted grades to hand. As your duties are based around finding information, analysing the data and drawing conclusions, it is extremely important for you to be meticulous in your attention to detail and have exceptional skills in verbal communication, listening and written documentation.
<h2 class="paragraph" style="margin: 0cm 0cm 0.0001pt;">&nbsp;</h2>
A good knowledge of using programs such as Microsoft Word, and Excel would be ideal alongside some of these more general skills that good&nbsp;Case Handlers should possess.
&nbsp;
<ul>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">A natural enjoyment for research, investigative and analytical work.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Confidence in your ability to make decisions and stand by them.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">The ability to hold unscripted telephone conversations to gather the required information.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Enthusiasm to develop your skills and knowledge.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Adaptable to change and willing to embrace new ideas and processes.</li>
<li class="paragraph" style="margin: 0cm 0cm 0.0001pt;">Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.</li>
</ul>
Case Handler roles provide a vast cross section of transferrable skills such as computer proficiency, listening and communication, problem-solving, multitasking, decision making and resilience that can be utilised in many jobs across many industries so choosing a role like this would be a great step along your career path no matter where you are headed.
&nbsp;
Finding the right balance between your work and your lifestyle is&nbsp;really important, with a Case Handler job you will find that weekday shift patterns are common which will enable you to enjoy a career that works well around your home and family commitments but weekends may also be required for some positions.&nbsp;In many cases the hours are a straight forward 9am to 5pm set up or they will be split between a morning/day pattern and an afternoon/evening pattern but each role will have its own specific set of hours depending on your department, industry and project focus so be sure to check the job description thoroughly. 
&nbsp;
There are&nbsp;Capita business&nbsp;centres located in <a href="../../../../featured-employers/working-with-capita/business-centre-locations/coventry/">Coventry</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/darlington/">Darlington</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/dearne-valley/">Dearne Valley</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/southampton/">Southampton</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/bury/">Bury</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/leeds/">Leeds</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston/">Preston</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston-brook/">Preston Brook</a>, <a href="../../../../featured-employers/working-with-capita/business-centre-locations/alton/">Alton </a>and <a href="../../../../featured-employers/working-with-capita/business-centre-locations/cheltenham/">Cheltenham</a>, all with great transport links, so getting to work at any of the locations is really easy.&nbsp;
&nbsp;
The recruitment process&nbsp;to become a Case Handler (Analyst, Remediation) for Capita&nbsp;might take&nbsp;a little&nbsp;longer than&nbsp;other roles because it is&nbsp;important that customers know that the people handling customer data can be trusted with&nbsp;any&nbsp;sensitive and personal information&nbsp;that they may encounter. Full details about the Capita recruitment process can be found on our&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/cheltenham">Application process page</a>
&nbsp;
Once you have passed this process you&nbsp;are ready to join a friendly and welcoming team and start your career at Capita.
&nbsp;
&nbsp;

Case Handler Job Description

Capita is the UK&rsquo;s leading provider of business process management and integrated professional support service solutions and during 2021 Capita provided a Customer Service support solution for TV Licensing from its Bury, Greater Manchester and Darwen, Lancashire offices.
<h3>The Opportunity</h3>
Was to ensure there is an exceptional customer service team in place ready to assist customers, Capita were recruiting the very best customer service professionals into temporary Customer Service Advisor positions, across various shifts.

About Capita TV Licensing

<h2>Complete this form to apply.</h2>
<div> </div>

Exam Preparation Operatives

Are you looking for a job that provides a stable income, regular shifts and excellent career prospects in an easy to reach location? If so, you are in luck as an Administrator job can provide all of these things and what&rsquo;s more, Blue Arrow recruits Administrators for Capita in many&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/business-centre-locations">locations</a>&nbsp;across the UK and has done for more than 15 years.&nbsp;
 If you are a detail-focused, meticulous individual who loves to ensure order and consistency is developed and maintained whatever the application, then an Administrator job may be the perfect job for you. To land a job as an Administrator you will need strong computer and keyboard skills including a good knowledge of Microsoft Word, and Excel alongside some of these more general skills that good Administrators should possess.
<ul>
<li>Quick to learn new computer programs and systems</li>
<li>Good oral communication</li>
<li>Excellent written communication</li>
<li>High level of attention to detail</li>
<li>Good level of numeracy</li>
<li>Enthusiasm to develop your skills and knowledge.</li>
<li>Adaptable to change and willing to embrace new ideas and processes</li>
<li>Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines</li>
<li>Positive and approachable manner</li>
<li>Team player</li>
</ul>
You can read more about the skills required to get a job as an Administrator&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/administrator-skills-overview">here.</a>
&nbsp;While it is not always necessary to possess experience as an Administrator it is usually requested that you have experience in data entry and computer systems in any capacity.
If you are enthusiastic about self-development and embrace opportunities to improve your skills and knowledge whenever possible, you could build a long and rewarding career as an Administrator.
Finding the right balance between your work and your lifestyle is really important, with an Administrator job you will often find that your shifts include weekdays, Monday to Friday and can include full time hours between 8 and 5 or in some cases early shifts starting at 7am combined with late shifts finishing at 11pm. Administrator shift patterns can work extremely well for those who have home and family commitments providing a career that enables you to maintain a healthy work life balance.
There are Capita business centres located in&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/dearne-valley">Rotherham,&nbsp;</a><a href="../../../../featured-employers/working-with-capita/business-centre-locations/leeds">Leeds</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston-brook">Preston Brook</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/preston">Preston</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/coventry">Coventry</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/southampton">Southampton</a>,&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/alton">Alton</a>&nbsp;and&nbsp;<a href="../../../../featured-employers/working-with-capita/business-centre-locations/cheltenham">Cheltenham</a>,&nbsp;all with great transport links so getting to work is easy.&nbsp;
&nbsp;If you are looking to the future, then it is good to know that career progression prospects are excellent as an Administrator. The role provides the opportunity to learn specialist skills and knowledge in interesting industries including pensions, law and healthcare. You will also gain a vast cross section of transferrable skills such as computer proficiency, organisation, communication, problem-solving, multitasking and research that can be utilised in many roles and industries.
Full details about the recruitment process can be found on our&nbsp;<a href="../../../../featured-employers/working-with-capita/the-application-process">Application process page.</a>&nbsp;Once you have passed this process you are ready to dive into your career in administration and join a friendly and welcoming team.

Administrator Job Description

<header class="page-title l-section">
<h1>Working for Capita</h1>
</header>
<article class="rich-text-article">
At Capita, you have the opportunity to work for a large, professional company that can offer you a stimulating environment, vibrant culture, as well as considerable support and opportunities. Capita are looking for self-motivated people who share their&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/culture-at-capita">values</a>&nbsp;and have a confident approach to everything they do to fill temporary and permanent positions across multiple&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-capita/business-centre-locations">sites across the UK.</a> Blue Arrow have supported Capita in recruiting team members for over 15 years, placing candidates in to various roles including,
<ul>
<li>Customer Support Agents in contact centres</li>
<li>Warehouse Pickers</li>
<li>Case Handlers</li>
<li>Administration&nbsp;</li>
<li>Receptionists</li>
<li>Data entry</li>
<li>Finance administration</li>
<li>HR support</li>
</ul>
While the variety of roles may be extensive, they all share one common attribute &ndash; ensuring the needs of the customer are satisfied. Capita&rsquo;s customers span many sectors including local and central government, education, transport, health, emergency services, retail, telecoms, pensions, and insurances. Depending on the business, a team member could be providing any or a few of the following services;
<ul>
<li>Advice</li>
<li>Problem-solving</li>
<li>Customer enquiries</li>
<li>Taking orders</li>
<li>Processing payments</li>
<li>Entering and checking data</li>
<li>Administration &amp; system support</li>
<li>Warehouse support</li>
</ul>
Capita staff can expect a host of learning and development opportunities to ensure they are supported in their role. With Capita learning, a service that helps employees develop professionally through a variety of courses, mentoring schemes, external training, access to accredited courses, and the Capita Academies there is a support system in place to benefit everyone and every preferred method of learning. Communication, conscientiousness and a customer-centric approach is the key to thriving and progressing in Capita. If you are confident, positive, have integrity and truly support your team, the sky really is the limit.
</article>

Working for Capita

Position: Customer Service Advisor Location: Working from Home Salary: Salary: £11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: Monday: 8:30 - 17:30 and Tuesday to Friday: 8:30 - 16:15. Totalling 37.5 hours per week. Monday: 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. Training hours will be: 8:30 - 16:30 Monday to Friday. Start date: 13/05/2024 Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines  - Excellent communication - oral and written and a good telephone manner  - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be:  - Efficient and accurate in your work - Positive and approachable in your manner  - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience  - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs   Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Position: Customer Service Advisor Location: Hybrid within commutable distance of Coventry (CV6) Start date: 13/05/2024 (Will be required to attend site on 10th May to collect homeworking equipment, minimum onsite for 4 weeks training and role will remain Hybrid) Salary: £11.56 Hours: Full Time 37.5 hours per week Shifts: Monday to Friday between 8am-4pm (but flexibility available between 8am -6pm) Type: Temporary to Permanent for the right candidate Blue Arrow is offering a superb opportunity to work as a customer service representative, Working remotely but within a reasonable commute to Coventry. The role promises sociable working hours, a competitive pay rate rising to £10.90 in April, and the security of a longer-term assignment. As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and "pitch in" with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere. Our client play an integral part to the largest transport infrastructure by supporting their clients vision to become a reality - they support by tackling their biggest challenges and enabling 34 million people around the UK to travel safely, efficiently and sustainably. Their work has also helped to halve harmful emissions in London since 2019 and keep the capitals road network running smoothly and safely. As a Back-Office Customer Service Representative, you'll be responsible for the behind-the-scenes processing service of Transport for London's Road User Charging system. You'll look after all web, postal and email-based customer enquiries, such as Road user charging queries, complaints, data entry and account maintenance, representations, appeals and other admin based back-office activities. The position is homebased on a hybrid basis and therefore requires a suitable quiet space, free from distraction for working and a reliable broadband internet connection. The ideal person will: * Hold excellent reading skills and previous office or customer service experience * Have good attention to detail * Able to speed read * Experience in using computers and able to use keyboard shortcuts * Make accurate decisions independently * Maintain consistency Full training will be provided for this role. You will be required to attend the Coventry site on the Friday before your start date to collect your equipment and live within a reasonable commuting distance of the site should you need to work from the office for any reason. Please submit your application along with an updated CV, an official offer will be subject to pre-employment checks being completed.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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