Customer Service Advisor Job Description - Male and Female Customer Service Adviors with on the phone using headsets and using the computuer

Customer Service Advisor Job Description

Are you looking for a job that provides a stable income, a regular shift pattern and excellent career prospects in an easy to reach location?

If so, you are in luck as a Customer Service Advisor job provides all of these things and what’s more, Blue Arrow recruits Customer Service Advisors for Capita in many locations across the UK and has done for more than 15 years.

If you are a natural people person who is great at talking, enjoys helping people and likes to make a difference to someone’s day, then joining a friendly contact team managing customer queries relating to accounts and products as a Customer Service Advisor may be the perfect opportunity for you.

To land a job in a customer care role you do not need any formal qualifications. Your natural people skills are much more important in a customer focused role like this. A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet would be great alongside some of these more general skills that good Customer Service Advisors should possess.

  • Excellent communication - oral and written
  • A natural desire to help people
  • Enthusiasm to develop your skills and knowledge
  • Adaptable to change and willing to embrace new ideas and processes
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Positive and approachable manner
  •  Team player

You can read more about the skills required for a role as a Customer Service Advisor here. 

Don’t have any customer service / call centre experience?

No problem, if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you already have customer service skills and the potential to become an exceptional Customer Service Advisor.

If you are enthusiastic about self-development and embrace opportunities to improve your skills and knowledge whenever possible, you could build a long and rewarding career in customer service.

Finding the right balance between your work and your lifestyle is really important, with a customer service job you will often find that the shift patterns are rotational across a number of weeks enable you to enjoy a career that works well around your home and family commitments.

There are Capita business centres located in Rotherham, Bury, Leeds, Preston Brook, Preston, Alton and Cheltenham, all with great transport links so getting to work is easy.

If you are looking to the future then it is good to know that career progression prospects are excellent, customer service roles provide a vast cross section of transferrable skills such as computer proficiency, listening and communication, problem-solving, multitasking and resilience that can be utilised in many roles and industries.

The recruitment process to become a Customer Service Advisor for Capita can take a little longer than other roles. It is important that customers know that the people handling calls and enquiries can be trusted with any sensitive and personal data that they may encounter. Full details about the recruitment process can be found on our Application process page.

Once you have passed this process you are ready to join a friendly and welcoming customer service team and start your career in customer care.