Darwen Business Centre

Some of our Customer Service staff are located in the Darwen business centre:
India Mill Business Centre,
Bolton Road,
Darwen,
BB3 1AE
<a href="https://goo.gl/maps/yUKj2rsDTCSeSbrc8">Orientation:</a>&nbsp;Located within an established commercial area. The Mill&rsquo;s close proximity to public transport, shops and motorway access makes it the perfect work location. <a href="https://goo.gl/maps/1XCHRVmieTX3tttq7">View this location on Google Maps</a>.&nbsp; Travel options
Car: An on-site car park is available. Bus: Travelling via bus you can use the Town Centre bus stop, and bus number 1 from Blackburn. In under 10 minutes on foot from the bus stop, you'll arrive at the office.&nbsp; Train:&nbsp;Darwen train station is nearby, at a 10 minute walk away from the office. Caffeine Hit 
For the essential coffee on your route to work Greggs is just a short walk away, and Costa is a 10 minute drive. Anyone hungry?
Lunchtime options are plentiful, and just a two minute drive away is&nbsp;Dolly's Tea Room and Restaurant for collection or dine-in. If you feel like stretching your legs, allow around 10 minutes to walk it. Life Saver Solutions
A great location; in under 10 minutes you can find yourself in Darwen town centre, surrounded by various&nbsp;amenities for food and shopping.&nbsp;

Capita is the UK&rsquo;s leading provider of business process management and integrated professional support service solutions and during 2021 Capita provided a Customer Service support solution for TV Licensing from its Bury, Greater Manchester and Darwen, Lancashire offices.
<h3>The Opportunity</h3>
Was to ensure there is an exceptional customer service team in place ready to assist customers, Capita were recruiting the very best customer service professionals into temporary Customer Service Advisor positions, across various shifts.

About Capita TV Licensing

As a Customer Service Advisor on Capita&rsquo;s TV Licensing team you will be taking incoming calls from customers with varied requests from how to set up a new Licence, change personal details or questions regarding TV Licence policies and regulations. &nbsp; This job role will require the warmest, friendliest, most engaging and understanding individuals to help manage inbound calls from customers.
The main priority will be to ensure that every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service.
<h3>Key Responsibilities</h3>
&nbsp;
<ul>
<li>Receiving incoming calls from TV Licensing customers, their friends or their family to assist with setting up future payment plans for their TV Licence.</li>
<li>Handling a variety of requests and queries regarding new Licences, policy and regulation queries and changes to personal details.</li>
<li>Accurately capture data and enter it into the relevant systems.</li>
<li>Provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence.</li>
<li>Embrace in house training and development opportunities.</li>
</ul>
<h3>Essential Skills &amp; Attributes</h3>
&nbsp;
<ul>
<li>Excellent verbal communication skills.</li>
<li>Empathy and understanding.</li>
<li>Strong listening skills.</li>
<li>Problem solving abilities.</li>
<li>IT literate.</li>
<li>Fluent in both written and spoken English.</li>
<li>Accuracy and attention to detail.</li>
</ul>
&nbsp;
<h3>Key Benefits</h3>
&nbsp;
<ul>
<li>Competitive salary.</li>
<li>28 days&rsquo; holiday (including public holidays).</li>
<li>Pension scheme.</li>
<li>Wide range of discounts on many products and services.</li>
<li>Childcare scheme.</li>
<li>Interest-free season ticket loans.</li>
<li>Monthly incentive schemes.</li>
</ul>
Technical experience and official qualifications are not the most important things in a role like this, it is who you are and the skills you naturally possess that make you an outstanding Customer Service Advisor. Skills such as these cannot be taught, they are simply a part of who you are, and your natural ability is exactly what we are looking for.
All you have to do is bring your natural people skills to work every day and Capita will support you in any additional training and development you may want or need to ensure you are pushing your boundaries and challenging yourself to learn and grow.

Customer Service Advisor Job Description

Position: Customer Service Advisor Location: Working from Home Salary: Salary: £11.56ph Hours: Full Time 37.5 hours per week, Monday to Friday Start dates and shifts: 27/05/24 Shift 1) Monday: - 9:00 - 18:00 and Tuesday to Friday: 9:00 - 16:45. Totalling 37.5 hours per week. (40 required) / Training hours will be: 9:00 - 17:00 Monday to Friday. Shift 2) Monday: - 9:30 - 18:30 and Tuesday to Friday: 9:45 - 17:30. Totalling 37.5 hours per week. (20 required) / Training hours will be: 9:00 - 17:00 Monday to Friday. 10/06/2024 Shift 1) Monday: Monday: - 9:30 - 18:30 and Tuesday to Friday: 9:45 - 17:30. Totalling 37.5 hours per week. (25 required) / Training hours will be: 9:30 - 17:30 Monday to Friday. Shift 2) Monday: - 9:30 - 18:30 and Tuesday to Friday: 10:45 - 18:30. Totalling 37.5 hours per week. (35 required) / Training hours will be: 9:30 - 17:30 Monday to Friday. Type: Temporary until approximately 27th September Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services. We are seeking individuals who are passionate about providing outstanding customer service and who can identify the importance of good listening, with confident communication, whilst supporting the resolution of customer TV Licensing enquiries. Ensuring every customer is helped with their query, feels reassured and comes away not only happy but feeling as though they have received a personalised and premium service. This is a remote working opportunity that will require individuals to have a secure and private workspace with reliable internet connectivity, all equipment will be provided for the duration of the assignment. Customer focus Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the TV Licensing Customer Service Advisor team. Great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression. So, what can you expect as a Customer Service Advisor? You'll be receiving incoming calls and dealing with a variety of requests and queries from over 75s TV Licensing customers or their families. One minute you might be receiving payment to renew a licence, the next answering a question about policies and regulations or changing a customer's address details. We'll also rely on you to accurately capture data and enter it onto the relevant systems. And, all the while, you'll need to use your empathy and understanding of the type of people you're dealing with. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time and promotes the legal requirements for a TV Licence. General skills You will have: -The ability and motivation to work to set key performance indicators (KPls) and performance targets -The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important -The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines  - Excellent communication - oral and written and a good telephone manner  - Excellent listening skills - An ability to be empathetic to the customer - Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem -Ability to work between multiple operating systems -Basic computer literacy and keyboard skills - A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet - A secure and private workspace with reliable internet connectivity Personal traits As a Customer Service Advisor you will be:  - Efficient and accurate in your work - Positive and approachable in your manner  - A good team player - Enthusiasm to develop your skills and knowledge - Adaptable to change and willing to embrace new ideas and processes Main Duties/Responsibilities In this role you will: - Work from home in a secure and private workspace - Complete telephony, digital and admin-based tasks to service customer queries - Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in - Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times - As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression - Take ownership of customer problems, solving them at first point of contact and escalate when required - Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day - Deal with customer data ethically and in accordance with relevant requirements to the industry you're working in. - Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues - Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business Qualifications/Licences/Certifications/Experience  - No formal qualifications or certificates required - Basic Maths, English and computer skills are required Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs   Desirable: - Customer service experience, face-to-face or over the phone in any capacity Capita believes in equal opportunities. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Advisor

Position: Customer Service Advisor Location: Hybrid within commutable distance of Coventry (CV6) Start date: 13/05/2024 (Will be required to attend site on 10th May to collect homeworking equipment, minimum onsite for 4 weeks training and role will remain Hybrid) Salary: £11.56 Hours: Full Time 37.5 hours per week Shifts: Monday to Friday between 8am-4pm (but flexibility available between 8am -6pm) Type: Temporary to Permanent for the right candidate Blue Arrow is offering a superb opportunity to work as a customer service representative, Working remotely but within a reasonable commute to Coventry. The role promises sociable working hours, a competitive pay rate rising to £10.90 in April, and the security of a longer-term assignment. As a key representative of Capita, you will have the ability to always remain professional, remaining focused on the task in hand and working to a high standard. We are looking for candidates with a commitment to the development of our services and strive for continual improvement. In addition, you will be flexible, have a can do/will do attitude and "pitch in" with all tasks. You'll be part of a large team, all working together as one in an exciting, fast paced atmosphere. Our client play an integral part to the largest transport infrastructure by supporting their clients vision to become a reality - they support by tackling their biggest challenges and enabling 34 million people around the UK to travel safely, efficiently and sustainably. Their work has also helped to halve harmful emissions in London since 2019 and keep the capitals road network running smoothly and safely. As a Back-Office Customer Service Representative, you'll be responsible for the behind-the-scenes processing service of Transport for London's Road User Charging system. You'll look after all web, postal and email-based customer enquiries, such as Road user charging queries, complaints, data entry and account maintenance, representations, appeals and other admin based back-office activities. The position is homebased on a hybrid basis and therefore requires a suitable quiet space, free from distraction for working and a reliable broadband internet connection. The ideal person will: * Hold excellent reading skills and previous office or customer service experience * Have good attention to detail * Able to speed read * Experience in using computers and able to use keyboard shortcuts * Make accurate decisions independently * Maintain consistency Full training will be provided for this role. You will be required to attend the Coventry site on the Friday before your start date to collect your equipment and live within a reasonable commuting distance of the site should you need to work from the office for any reason. Please submit your application along with an updated CV, an official offer will be subject to pre-employment checks being completed.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Darwen Business Centre

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