Capita is the UK’s leading provider of business process management and integrated professional support service solutions and throughout 2020 Capita will be providing a Customer Service support solution for TV Licensing from its Bury, Greater Manchester offices.
During 2020, the TV Licensing Agency will write to the public to let them know that the government funded free Licenses for over 75’s will come to an end.
To be more specific, households with anyone over the age of 75 in receipt of Pension Credit will still receive a free TV Licence, it is those households not in receipt of Pension Credit that will need to purchase their next TV Licence.
For many this will be the first time in over 5 years that they have needed to purchase a TV Licence and we anticipate that many customers will be seeking assistance from the customer service team to get a payment scheme in place.
To ensure there is an exceptional customer service team in place ready to assist customers, Capita are recruiting the very best customer service professionals into both full-time and part-time Customer Service Advisor positions.
Join Capita as they embark on this new TV Licensing campaign and be a part of something big! If there was ever an opportunity to energise your customer service career, this is it.