Job Descriptions

Blue Arrow supplies a range of different roles to BT.
There are many opportunities across multiple shift patterns and locations, so whether you are seeking to start a career in Customer Service or you are a Class 1 Driver looking for your next opportunity, we are confident that we have a job that is right for you.
Click on the links below to read the job description for roles with BT.

We are looking for engaging individuals with a professional yet friendly manner, who have a genuine interest in helping others to solve their problems.
If you describe yourself as a &lsquo;people person&rsquo; and display the expertise listed below, then a Customer Service Advisor position with BT could be the perfect role for you.
Through our long-standing partnership with household brand BT, there are various Customer Service Advisor opportunities across the UK, with key locations including:
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 Londonderry
 </li>
 <li>
 Belfast
 </li>
 <li>
 Dundee
 </li>
 <li>
 Glasgow
 </li>
 <li>
 Liverpool
 </li>
 <li>
 Nottingham
 </li>
 <li>
 Portadown
 </li>
 <li>
 Wakefield
 </li>
</ul>
The vacancies on offer span a number of different areas within the business, meaning the style and level of customer service required will differ between each. The roles could involve you providing business support internally, which will see you mastering internal terminology, liaising with field engineers and other service desks, and keeping BT&rsquo;s operations running smoothly. Or, you could be assisting members of the public with telecoms queries, technical difficulties, or billing enquiries. Further positions are within fast paced 999 contact centres where the ability to remain calm under pressure, whilst keeping others calm, is vital.
The Customer Service Advisor opportunities with BT would be ideally suited to individuals with a passion for providing exceptional customer service. If you have excellent listening skills and are able to forge relationships with a wide range of people and personalities, this could be the perfect role for you.&nbsp;
Where you will be responsible for handling a large volume of calls, great communication skills are essential, as are patience and resilience. The ability to multitask would further be of benefit for BT&rsquo;s Customer Service Advisors when liaising with customers alongside using multiple systems for logging call information accurately. For the purpose of call logging and CRM updating, a good standard of writing competency is a must.
<h2 style="color: #333333; margin: 0px 0px 10px;">Key Responsibilities</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 Deliver exceptional customer service, efficiently and in line with BT&rsquo;s vision and values
 </li>
 <li>
 Support all customers in a professional, friendly manner
 </li>
 <li>
 Solve all customer queries whilst remaining calm and helpful
 </li>
 <li>
 Engage with internal and external stakeholders
 </li>
 <li>
 Build relationships with colleagues and share/encourage best practice
 </li>
 <li>
 Log all communications and interactions on a central BT system
 </li>
</ul>
<h2 style="color: #333333; margin: 0px 0px 10px;">Skills and Attributes</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 Substantial Customer Service experience is not essential but would be advantageous; a customer focus is crucial
 </li>
 <li>
 A&nbsp;<a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.gov.uk/government/organisations/disclosure-and-barring-service" target="_blank">Disclosure and Barring Service (DBS)</a>&nbsp;check is required
 </li>
 <li>
 Standard&nbsp;<a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.gov.uk/government/publications/right-to-work-checks-employers-guide" target="_blank">&lsquo;right to work&rsquo;&nbsp;</a>checks are required
 </li>
 <li>
 Candidates must complete a typing test
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Patience, diplomacy and resilience. Plus, open-mindedness and empathy
 </li>
 <li>
 The ability to remain calm under pressure, to think quickly and independently
 </li>
 <li>
 The ability to follow predefined processes and structure questions
 </li>
 <li>
 A genuine motivation to want to problem solve to help other people
 </li>
 <li>
 Basic computer literacy (Microsoft Office) and confidence with technology
 </li>
 <li>
 Experience of phone systems and CRM systems would be an advantage&nbsp;
 </li>
</ul>
Call Centre Advisor experience is not essential but would be beneficial. Instead, a desire to provide outstanding customer service and the ability to build great rapport are more important to having had a previous customer service/call centre role. As many of BT&rsquo;s roles are for Relay UK and the 999 service, a typing test is required with successful applicants gaining 98% accuracy and a typing speed of 50 words per minute.
We at Blue Arrow are proud to have a long-standing relationship with BT, and we are pleased to be able to support BT with roles which make a real difference, such as working within the 999 contact centre service which is responsible for saving lives each and every day. The perfect candidate would be someone who shares our enthusiasm and passion for making a difference.
As a key player in the fast-paced, ever-changing digital industry, working for BT promises to be exciting and offers ongoing opportunities. Not only would you be working for one of the best-know household brands in the UK.
So, if you are looking to work for an employer committed to employees&rsquo; personal development, view our Customer Service Advisor job adverts below, and <a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs">apply today</a>.

Customer Service Advisor

If you are searching for an office job and are passionate about providing exceptional customer service, a role working as a Service Management Agent could be a great fit for you.
Blue Arrow is looking for individuals to work with BT - one of the UK&rsquo;s most well-known and successful digital and telecoms companies. As a highly reputable organisation, BT prides itself on standing out from the competition through providing the very best levels of service. If you too are service driven, we are keen to hear from you.
Whilst delivering outstanding customer service, you will be supporting BT&rsquo;s customers with queries to resolve any issues and develop the overall service relationship.
Communicating via both telephone and email, you will need to be friendly, composed and keen to solve problems with the ultimate goal of helping others. Good listening skills are imperative, as is open mindedness and lots of empathy.
You will act as a point of escalation for customers therefore the capacity to remain calm under pressure and put people at ease is essential. You should also always be able to demonstrate resilience and positivity, and be willing to take ownership for resolving customer issues.
Central to the Service Management Agent role is the ongoing upholding and improvement of BT&rsquo;s <a href="https://www.netpromoter.com/know/" target="_blank" rel="noopener noreferrer">Net Promoter Scores (NPS)</a> Working with internal stakeholders, you will also be accountable for ensuring all contractual Service Level Agreements (SLAs) are met.
You will further be responsible for implementing action plans that enhance and improve BT&rsquo;s service offerings, so strong technology skills, the will to learn new systems and a great understanding of customer care processes are all desirable. You will need to carry out root cause analysis and be able to identify suitable corrective actions before implementing measures and processes that resolve those specific issues.
In addition to improving BT&rsquo;s processes, you must be committed to using all tools available for self-development as well. BT will provide opportunities in the form of a learning and development zone, and peer and management support to ensure you are able to continuously expand your own expertise, and in turn, the company&rsquo;s service levels.
The ideal candidate will be comfortable with working in a fast-paced office environment and with a high number of customers. You will be a practiced and confident communicator, able to connect well with others - both internal and external contacts. The ability to speak clearly and write well are essential qualities for this position in respect of:
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
<li>
Liaising with customers both on the phone and email
</li>
<li>
Recording interactions on BT&rsquo;s central CRM system, and
</li>
<li>
Developing and sharing improvement plans internally
</li>
</ul>
In summary, the most successful applicants will be those motivated to be the best and provide the best possible customer experience.
<h2 style="color: #333333; margin: 0px 0px 10px;">Key Responsibilities</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
<li>
Ensure the highest standards of customer service are always delivered
</li>
<li>
Act as a point of escalation for a high volume of inbound calls
</li>
<li>
Listen carefully to ensure callers&rsquo; requests are dealt with effectively and efficiently
</li>
<li>
Build relationships both internally and externally to encourage service excellence
</li>
<li>
Meet Key Performance Indicators (KPI) targets
</li>
<li>
Work to contract Service Level Agreements (SLAs)
</li>
<li>
Maintain and improve Net Promoter Scores (NPS)
</li>
<li>
Develop and share action plans for continuous improvement
</li>
<li>
Share best practice knowledge with colleagues to promote continuous improvement
</li>
<li>
Commitment to ongoing company and self-improvement
</li>
<li>
Ensure that BT&rsquo;s full Code of Conduct is fully adhered to
</li>
</ul>
<h2 style="color: #333333; margin: 0px 0px 10px;">Skills and Attributes</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
<li>
Customer focussed and highly driven
</li>
<li>
Continuous improvement mindset
</li>
<li>
Adaptability and the motivation to work in an ever-evolving industry
</li>
<li>
Strong knowledge of customer care processes and systems
</li>
<li>
Good analytical and planning skills
</li>
<li>
Problem solving skills and a passion for helping others
</li>
<li>
The ability to communicate well (both verbally and written)
</li>
<li>
The ability to demonstrate empathy and calmness
</li>
<li>
Prior experience of fast-paced office jobs is preferred
</li>
<li>
Good understanding of commercial telephone systems
</li>
<li>
Good computer skills (Microsoft office and knowledge of CRM systems)
</li>
<li>
A typing test of 98% accuracy and 50 words per minute
</li>
<li>
A&nbsp;<a href="https://www.gov.uk/government/organisations/disclosure-and-barring-service" target="_blank" rel="noopener noreferrer">Disclosure and Barring Service (DBS)</a>&nbsp;check is required
</li>
<li>
Standard&nbsp;<a href="https://www.gov.uk/government/publications/right-to-work-checks-employers-guide" target="_blank" rel="noopener noreferrer">&lsquo;right to work&rsquo;&nbsp;</a>checks are required
</li>
</ul>
Prior customer care experience is essential for the Service Management Agent role but need not be limited to the digital or telecoms industry. You will need to have a comprehensive understanding of BT&rsquo;s products and services, but relevant training will be provided to successful candidates who display sound customer service experience and the desire to become an advocate of BT&rsquo;s high standards.
As a key player in the fast-paced, ever-changing digital industry, working for BT promises to be exciting and offers ongoing opportunities. Not only will you be working for one of the best-know household brands in the UK, but BT offers its people an&nbsp;<a href="https://www.bt.com/careers/careers-at-bt/customer-service/contact-centre-jobs/benefits" target="_blank" rel="noopener noreferrer">attractive benefits package</a>&nbsp;in return for their hard work and commitment.
BT has expanded into newer endeavours including a mobile network, TV, BT Sport and is a leading provider of Broadband throughout the UK. Staff benefit from an ever-evolving working environment (specifically office jobs, including Service Management Agents) in one of the most fast-paced, ambitious industries.
BT&rsquo;s core values are Personal, Simple, Brilliant. If you think you would be a great match for the skills and attributes above, and also share BT&rsquo;s values, then why not <a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs">apply for a Service Management Agent role today</a>.&nbsp;

Service Management Agent

If you are a licenced Class 1 Driver looking for a new role, we are long-standing partners of BT and have some of the best UK driving jobs to get you on the road to success.
If you are ready to put your foot on the gas and deliver great customer service as well as goods for BT&rsquo;s Supply Chain (BTSC) division, then we would like to hear from you.
The leading digital and telecoms giant is looking for people to take on a diverse role which will see you travelling between numerous locations including BTSC&rsquo;s two national distribution centres which are situated in Northallerton and Magna Park in Lutterworth. Further destinations include nine dedicated transport depots, and you may be asked to travel to any one of the organisation&rsquo;s 98 forward stock locations.
You will be a licenced Class 1 Driver, responsible for driving Category C &amp; E vehicles to multiple destinations across the UK. To provide you with an in-depth insight into the company and your key role within it, BT provides all new starters with an induction. Inductions are different lengths for different roles, but last for two eight-hour days for Class 1 Drivers.
If you can combine great driving skills with interpersonal skills, this role could be for you. BT requires individuals who not only have the ability to drive to the highest standards but who are also able to uphold the company&rsquo;s reputation for providing outstanding customer care. We are therefore searching for driving professionals who take pride in all aspects of their work.
This is a key role in overseeing the safe and on-time delivery of goods for BTSC which will be fundamental in the successful day to day running of its operations. For this reason, you will be reliable and trustworthy, as well as someone who takes accountability. You will be able to meet tight deadlines and work under pressure. The ideal candidate will be able to remain composed and professional even when dealing with situations beyond their control, such as heavy traffic and unhappy stakeholders in the event of unavoidably delayed timescales.
A good knowledge of the UK&rsquo;s layout, motorways and key routes will be advantageous, as will some mechanical understanding of Class C &amp; E vehicles. If you have the capability to recognise potential mechanical issues ahead of them becoming major problems, this will be key in maintaining the most efficient service, and of course, ensuring the health and safety of yourself and others.&nbsp;
Further expertise essential to these UK driving jobs include communications skills &ndash; both written and verbal. Written skills will be important for the accurate completion of any paperwork related to your collections and deliveries, and good verbal communication will help in both efficiency and building rapport.&nbsp;
Adaptability is an additional quality that is beneficial due to varying shift patterns and the wide range of locations you will be required to drive to and from, although the standard working week totals 36 hours. A sign in sheet system is used when calculating pay, to allow for variation in routes.
<h2 style="color: #333333; margin: 0px 0px 10px;">Key Responsibilities</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
<li>
Provide Class 1 HGV driving services to and from anywhere in the country
</li>
<li>
Uphold BT&rsquo;s exceptional standards of customer care
</li>
<li>
Build relationships with customers at key collection and delivery locations
</li>
<li>
Represent BT to the highest standards during all assignments
</li>
<li>
Drop off and pick up goods safely and to BT&rsquo;s HSE guidelines
</li>
<li>
Be responsible for any paperwork/logging required on collection/delivery of goods
</li>
<li>
Ensure that BT&rsquo;s full Code of Conduct is always adhered to
</li>
</ul>
<h2 style="color: #333333; margin: 0px 0px 10px;">Skills and Attributes</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
<li>
A clean UK Class 1 Driver licence and first-rate driving skills
</li>
<li>
Standard&nbsp;<a href="https://www.gov.uk/government/publications/right-to-work-checks-employers-guide" target="_blank" rel="noopener noreferrer">&lsquo;right to work&rsquo;</a>&nbsp;checks are required
</li>
<li>
The ability to build rapport with internal and external customers
</li>
<li>
Reliable and trustworthy
</li>
<li>
The ability to meet all timescales
</li>
<li>
Professional at all times
</li>
<li>
Calm with good stress management skills
</li>
<li>
Good verbal and written communication skills
</li>
<li>
Flexible and adaptable to work varying shift patterns
</li>
<li>
Good concentration skills and excellent attention to detail
</li>
<li>
Good understanding of UK geography and key BTSC delivery locations
</li>
<li>
Some understanding of Class C &amp; E vehicle mechanics and maintenance
</li>
<li>
Ability to demonstrate skill and confidence when driving a HGV
</li>
</ul>
Class 1 driving (category C &amp; E) experience is preferable for this vacancy. BTSC is also looking for enthusiastic candidates with a passion for driving.
As you will be playing an important role in the fast-paced, ever-changing digital industry, working for BT promises to be exciting and offers ongoing opportunities. Not only will you be working for one of the best-know household brands in the UK, but BT is also offers an&nbsp;attractive benefits package&nbsp;in return for your hard work and commitment.
If you are interested in working for one of the best digital and telecommunications companies around, why not take your driving career up a gear and <a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs">apply for one of our roles with BT today</a>?&nbsp;

Class 1 Driver

If you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be for you.
Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important.
Empathy and excellent customer service skills are required, and ideally, you will have proven experience of working with customers in a fast-paced environment.
The ability to put people at ease and quickly build rapport with callers is necessary, as is a positive attitude and resilience when it comes to potentially challenging scenarios.
Multitasking skills will help in the role of Call Handler, where you will follow on-screen instructions and log call details as standard practice, often during calls with customers. Good computer literacy is a must and some knowledge of commercial phone systems would be advantageous.
Call Handler opportunities with BT are varied with roles available in various business areas, so differing levels of customer service may be required depending on individual roles. Some are inbound services such as Relay UK or 999 contact centres, and others are internal support desks.
Ultimately, the ideal candidate for this role will be someone with a real desire to help others and who is keen to make a difference.
<h2 style="color: #333333; margin: 0px 0px 10px;">Key Responsibilities</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 Manage and respond to a high volume of inbound calls
 </li>
 <li>
 Listen carefully to callers&rsquo; requirements
 </li>
 <li>
 Ensure callers&rsquo; requests are dealt with effectively and efficiently
 </li>
 <li>
 Follow on-screen steps throughout the duration of calls
 </li>
 <li>
 Stay calm and focussed in dealing with a variety of customer queries
 </li>
 <li>
 Adhere to strict procedures and mandatory terminology/scripting
 </li>
 <li>
 Always ensure the highest standards of customer care at all times
 </li>
 <li>
 Meet Key Performance Indicators (KPI) targets as set out and agreed with your line manager
 </li>
 <li>
 Liaise with other departments to provide exemplary delivery
 </li>
 <li>
 Share best practice knowledge with colleagues to promote continuous improvement
 </li>
 <li>
 Ensure that BT&rsquo;s full Code of Conduct is fully adhered to
 </li>
</ul>
<h2 style="color: #333333; margin: 0px 0px 10px;">Skills and Attributes</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 A&nbsp;<a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.gov.uk/government/organisations/disclosure-and-barring-service" target="_blank">Disclosure and Barring Service (DBS)</a>&nbsp;check is required
 </li>
 <li>
 Standard&nbsp;<a rel="noopener noreferrer" href="https://www.gov.uk/government/publications/right-to-work-checks-employers-guide" target="_blank">&lsquo;right to work&rsquo;</a>&nbsp;checks are required
 </li>
 <li>
 As some of these Call Handler roles are for Relay UK and 999, a typing test is mandatory, with a 98% accuracy and an average typing speed of 50 words per minute results being required
 </li>
 <li>
 The ability to communicate well (both verbally and written)
 </li>
 <li>
 Excellent writing skills (for logging call details on systems)
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 The ability to stay calm under pressure
 </li>
 <li>
 Prior experience of office work desirable
 </li>
 <li>
 Fundamental computer skills (Microsoft office and knowledge of CRM systems)
 </li>
 <li>
 The ability to follow predefined processes and structured or scripted questions and responses
 </li>
</ul>
Call Handling experience is not crucial for this role but would be beneficial. More important are the skills and attributes listed above, along with a passion for helping others, problem solving and providing first-class customer service.
As a key player in the fast-paced, ever-changing digital industry, working for BT promises to be exciting and offers ongoing opportunities. Not only would you be working for one of the best-know household brands in the UK.
BT has expanded into newer endeavours including a mobile network, TV, BT Sport and is a leading provider of Broadband throughout the UK, and staff benefit from working for one of the world&rsquo;s leading digital and technology companies and enjoy an ever-evolving working environment, specifically office work environment for Call Handler jobs in one of the most fast-paced, ambitious industries in existence.
If the idea of working for one of the nation&rsquo;s best-known brands is of interest, and you think you would be a great fit for BT in the capacity of a Call Hander, <a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs">apply&nbsp;today</a>.

Call Handler

Are you a licenced Class 2 Driver looking for a new opportunity? If so, you are in the right place!
Accelerate your career with a HGV driving role with leading digital and telecommunications company, BT. If you have the drive to deliver BT&rsquo;s high standard of customer service, as well as their goods, then a Class 2 Driver could be a great fit for you.
We have worked with BT for over 5 years and have a number of driving jobs on offer. We are looking for suitable candidates to work specifically as part of BT&rsquo;s supply chain division (BTSC).
As a Class 2 Driver you will drive category C vehicles all over the UK. This is a varied role but will heavily involve supporting two of BTSC&rsquo;s national hubs based in Northallerton and Lutterworth&rsquo;s Magna Park. Other aspects of the Class 2 driving job will include travelling to and from nine distributed transport depots and any of BT&rsquo;s almost 100 forward stock locations.
This position will be well suited to someone who takes pride in their driving and people skills. You will be playing an important role in managing BT&rsquo;s logistics, so we are looking for individuals who are willing to go the extra mile. This means you will have excellent interpersonal skills to form relationships with key contacts and account teams at pick-up and drop-off locations, as well as the ability to remain professional and calm when managing frustrated stakeholders should a delivery be unexpectedly behind schedule. You will also be able to keep a cool head whilst travelling in heavy traffic.
BT prides itself on exceptional internal and external customer care so additional qualities you will display include being able to meet tight deadlines and work efficiently, together with the ability to plan the most suitable routes to end destinations. A good understanding of UK geography will be highly beneficial for these reasons.
Excellent HGV driving skills are essential and you will be experienced and confident behind the wheel. Good mechanical knowledge is a definite advantage when spending long periods of time on the road; identifying potential problems with your vehicle can prevent potential health and safety issues. And will of course assist BT in maintaining their usual high standard of customer care.
Further skills required for these driving jobs include a good level of writing ability. This will be needed for completing the documentation associated with your deliveries and collections.
Flexibility is another quality that this role requires as shift patterns and the locations to which you are required to travel are changeable but the standard hours per week for their Class 2 Drivers is a total of 36 hours.
BTSC operates a sign in sheet system to allow for variations is routes and to calculate pay.
<h2>Key Responsibilities</h2>
<ul>
 <li>Provide Class 2 HGV driving services to and from anywhere in the UK</li>
 <li>Uphold BT&rsquo;s high standards of internal and external customer care</li>
 <li>Develop relationships with stakeholders at key collection and delivery locations</li>
 <li>Act as a professional representative of BT during journeys and on delivery of goods</li>
 <li>Deliver and unload goods safely and in accordance to HSE guidelines</li>
 <li>Take responsibility for accurately completing paperwork associated with collections and deliveries</li>
 <li>Ensure that BT&rsquo;s full Code of Conduct is fully adhered to</li>
</ul>
<h2>Skills and Attributes</h2>
<ul style="list-style-type: disc;">
 <li>
 A clean UK Class 2 Driver licence and excellent driving skills
 </li>
 <li>
 Standard <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.gov.uk/government/publications/right-to-work-checks-employers-guide" target="_blank">&lsquo;right to work&rsquo;</a> checks are required
 </li>
 <li>
 A &lsquo;people&rsquo; person with good interpersonal skills
 </li>
 <li>
 Reliability, and able to meet tight deadlines
 </li>
 <li>
 A calm and professional manner when liaising with stakeholders
 </li>
 <li>
 Good stress management skills
 </li>
 <li>
 Good communication skills (verbal and written)
 </li>
 <li>
 Flexibility with regards to shift work
 </li>
 <li>
 The ability to concentrate for long periods of time
 </li>
 <li>
 Good knowledge of UK geography
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Some mechanical knowledge of HGVs would be useful
 </li>
 <li>
 Experienced and confident when in control of a HGV
 </li>
</ul>
Class 2 driving (category C) experience is preferred for this role, as well as a genuine enthusiasm for driving.
All new starters with BT are expected to complete an induction. The induction process varies in length dependent upon individual roles but for Class 2 Drivers, it is two full days consisting of eight hours each. The session will provide you with lots of information about BTSC as well as how your key role as a driver will help to support the business on its continued road to success.
As you will be playing a fundamental role in the fast-paced, ever-changing digital industry, working for BT promises to be exciting and offers ongoing opportunities. Not only will you be working for one of the best-know household brands in the UK, but BT is also one of the Sunday Times&rsquo; top six &lsquo;best big companies to work for.&rsquo;
As technology has evolved in recent years, BT has expanded into newer endeavours including a mobile network, TV, BT Sport and is a leading provider of Broadband throughout the UK. Staff benefit from working for one of the world&rsquo;s leading digital and technology companies and in one of the most fast-paced, ambitious industries in existence.
BT offers some of the best driving jobs in the country. Take your career into the fast lane and <a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs">apply for the role of Class 2 Driver</a> through one of our ads below.

Class 2 Driver

Do you enjoy driving? Then why not get paid for doing something you love. Turn your passion for the open road into a role working for one of the country&rsquo;s most successful brands. BT has a number of delivery driver jobs available, and specifically with BT Supply Chain (BTSC). Having partnered with BT for twenty years, Blue Arrow is pleased to be offering Van Driver vacancies on behalf of this UK digital and telecoms giant.
As a Van Driver for BT you will provide road vehicle driving services throughout the UK. The organisation prides itself on exceptional service, so ideally, you will be committed to delivering not only goods to help with the smooth running of BT&rsquo;s everyday operations, but excellent levels of service too.
You will have good verbal communication skills in order to build relationships with key stakeholders at both collection and delivery locations. Good written skills are also asked for as you will be responsible for completing paperwork, files and logs associated with BT&rsquo;s collection and delivery processes.
Working efficiently and meeting deadlines are both important assets for this role, as is the ability to remain calm and professional with potentially dissatisfied stakeholders if and when you are unavoidably delayed.
Attention to detail is something else we are looking for as the ability to carefully plan the most efficient routes and keep an eye on your vehicle to foresee any mechanical issues can help to prevent problems.
Locations and requirements will vary, but responsibilities will include driving to and from BTSC&rsquo;s two national distribution centres; one being based in Magna Park in Lutterworth and the other in Northallerton.
Both distribution centres have onsite account teams which share nine distributed transport depots, all requiring driving support. There are a total of 98 further forward stock locations and your role will involve travelling to any of them, in line with the requirements of the BTSC/account teams.
The role of Van Driver is perfect for you if you are someone who prefers a varied role, which will not only involve travelling to lots of different locations but will provide variation in the time of day worked too. Shift patterns will be dependent upon BTSC&rsquo;s differing requirements and projects. Therefore, Van Drivers are expected to be available to carry out their services 24 hours a day, 365 days a year for any of their sites.
The standard working week for BT&rsquo;s delivery driver jobs is 36 hours, however drivers are paid in accordance with sign in sheets to allow for variations in daily routes.
<h2 style="color: #333333; margin: 0px 0px 10px;">Key Responsibilities</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 Provide van driving services throughout the UK
 </li>
 <li>
 Ensure great customer service is delivered to all stakeholders
 </li>
 <li>
 Build rapport with contacts at all distribution centres and delivery locations
 </li>
 <li>
 Act as a professional representative of BT during journeys and on delivery of goods
 </li>
 <li>
 Deliver and unload goods in accordance with health and safety standards
 </li>
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 Complete any administration required in relation to the collection/delivery of goods
 </li>
 <li>
 Ensure that BT&rsquo;s full Code of Conduct is fully adhered to
 </li>
</ul>
<h2 style="color: #333333; margin: 0px 0px 10px;">Skills and Attributes</h2>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 A clean UK driving licence and excellent driving skills
 </li>
 <li>
 Standard&nbsp;<a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.gov.uk/government/publications/right-to-work-checks-employers-guide" target="_blank">&lsquo;right to work&rsquo;</a>&nbsp;checks are required
 </li>
 <li>
 A customer service focus
 </li>
 <li>
 Punctuality and reliability
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 The ability to remain calm and professional
 </li>
 <li>
 Good verbal and written communication skills
 </li>
 <li>
 Adaptability for the varying requirements of the role
 </li>
 <li>
 Flexibility to handle changeable shifts
 </li>
 <li>
 Stamina and concentration when driving long distances
 </li>
 <li>
 Ability to plan routes efficiently
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Enjoyment in driving
 </li>
</ul>
Prior commercial driving experience is preferable for the role of Van Driver, but not essential. We require candidates to be skilled and confident drivers with a full UK driving licence (category B) and no unspent driving convictions. And of course you will need to enjoy driving to manage the large amounts of travel involved. Knowledge of UK geography would be highly beneficial.
BT requires all new starters to complete an induction. For Van Drivers, this induction is a session of two full days in which you will learn about the company and your key role in supporting the business.
As you will be playing a fundamental role in the fast-paced, ever-changing digital industry, working for BT promises to be exciting and offers ongoing opportunities. Not only will you be working for one of the best-know household brands in the UK, but BT is also one of the Sunday Times&rsquo; top six &lsquo;best big companies to work for.&rsquo;
<h3 style="color: #333333; margin: 0px 0px 10px;">Key benefits include:</h3>
<ul style="color: #333333; margin-top: 0px; margin-bottom: 10px;">
 <li>
 Competitive salary and bonuses
 </li>
 <li>
 25 days&rsquo; holiday
 </li>
 <li>
 Competitive pension scheme (with up to 9% employer contributions)
 </li>
 <li>
 Share saving schemes are sometimes available
 </li>
 <li>
 Paid volunteering days for helping with causes and charities that are important to you
 </li>
 <li>
 Support with any ongoing training required for your role
 </li>
 <li>
 Incentives and recognition in return for your hard work
 </li>
 <li>
 FREE broadband, BT TV and Sport
 </li>
 <li>
 Discounted packages with money off handsets for you, your friends and family
 </li>
 <li>
 Employee rewards hub with money-off deals and savings on everyday products and services
 </li>
</ul>
As technology has evolved in recent years, BT has expanded into newer endeavours including a mobile network, TV, BT Sport and is a leading provider of Broadband throughout the UK. Staff benefit from working for one of the world&rsquo;s leading digital and technology companies and in one of the most fast-paced, ambitious industries in existence.
Applicants should also be aware of BT&rsquo;s fast recruitment process. BT&rsquo;s Van Driver roles take a maximum of only two weeks, and often just one week from application to onboarding.
With its values of Personal, Simple, Brilliant, BT is looking for people who also share these principles. If it sounds like you, why not &lsquo;accelerate&rsquo; your career and <a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs">apply for one of our Van Driver roles</a> below today?&nbsp;

Van Driver

Over 82,000 people are employed by BT in the UK, with more common occupations including Telecommunications Specialists, Administrative, Sales staff and Wholesale Managers roles.&nbsp;&nbsp;&nbsp;
BT&rsquo;s purpose of &lsquo;We connect for good&rsquo; drives the integrity of BT's role in helping businesses grow, communities flourish and people get more out of life. BT knows their success doesn&rsquo;t just come from what they do, but how they do things and why what they do matters.
As an employer BT strives to be the best place to work and to be a place where staff are encouraged to be themselves and inspired to fulfil their full potential.
BT's core values are&nbsp;Personal,&nbsp;Simple,&nbsp;Brilliant.&nbsp;To develop these core values BT asked customers and colleagues right across the organisation what they thought. With customers wanting the organisation to understand their needs, be easy to deal with and show they care, and all wanting values that were aspirational, but realistic &ndash; things which captured the spirit of BT at its best.
These three values shape BT's culture, helping guide decisions at every level and define how they work each day. With every single person in the organisation having a role to play in bringing these three values to life.
And this is where you come in. Blue Arrow has worked with BT for over five years bringing UK-wide opportunities to jobseekers just like you in the below job roles:

If you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be an ideal role for you. Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important.
<a href="../../../../featured-employers/working-with-bt/job-descriptions/call-handler">Learn more about the role of a Call Handler at BT.&nbsp;</a>

If you are ready to put your foot on the gas and deliver great customer service as well as goods for BT&rsquo;s Supply Chain (BTSC) division, then a roles as a Class 1 Driver at BT could be the ideal role for you.&nbsp;This is a key role in overseeing the safe and on-time delivery of goods for BTSC which will be fundamental in the successful day to day running of its operations.
<a href="../../../../featured-employers/working-with-bt/job-descriptions/class-1-driver">Learn more about the role of a Class 1 Driver at BT.&nbsp;</a>

Are you a licenced Class 2 Driver looking for a new opportunity?&nbsp;Accelerate your career with a HGV driving role with leading digital and telecommunications company, BT.&nbsp;As a Class 2 Driver you will drive category C vehicles all over the UK. This is a varied role but will heavily involve supporting two of BTSC&rsquo;s national hubs based in Northallerton and Lutterworth&rsquo;s Magna Park.
<a href="../../../../featured-employers/working-with-bt/job-descriptions/class-2-driver">Learn more about the role of a Class 2 Driver at BT.&nbsp;</a>

If you describe yourself as a &lsquo;people person&rsquo; and display the expertise listed below, then a Customer Service Advisor position with BT could be the perfect role for you.&nbsp;This role could involve you providing business support internally, which will see you mastering internal terminology, liaising with field engineers and other service desks, and keeping BT&rsquo;s operations running smoothly. Or, you could be assisting members of the public with telecoms queries, technical difficulties, or billing enquiries. Further positions are within fast paced 999 contact centres where the ability to remain calm under pressure, whilst keeping others calm, is vital.
<a href="../../../../featured-employers/working-with-bt/job-descriptions/customer-service-advisor">Learn more about the role of a Customer Service Advisor at BT.&nbsp;</a>

As a&nbsp;Forklift Driver&nbsp;with BT, you'll move and place materials manually or with the use of a forklift. You will also load and unload vehicles and containers of various sorts.&nbsp;

Forklift Driver

As a&nbsp;Forward Stock Locations Operative&nbsp;with BT, you'll assist with the unloading of vehicles and checking of stock at a forward stock location.&nbsp;

Forward Stock Locations Operative

If you are searching for an office job and are passionate about providing exceptional customer service, a role working as a Service Management Agent could be a great fit for you.&nbsp;Whilst delivering outstanding customer service, you will be supporting BT&rsquo;s customers with queries to resolve any issues and develop the overall service relationship.&nbsp;
<a href="../../../../featured-employers/working-with-bt/job-descriptions/service-management-agent">Learn more about the role of a Service Management Agent at BT.&nbsp;</a>

Do you enjoy driving? Then why not get paid for doing something you love.&nbsp;BT has a number of delivery driver jobs available, and specifically with BT Supply Chain (BTSC).
<a href="../../../../featured-employers/working-with-bt/job-descriptions/van-driver">Learn more about the role of a Van Driver at BT.&nbsp;</a>

As a Warehouse Administrator with BT, you'll be responsible for&nbsp;completing and assisting with on-site warehouse activities. This could include assisting with shipping, helping to unload trucks and checking merchandise.&nbsp;

Warehouse Administrator

As a Warehouse Operative&nbsp;with BT, you'll manage the stock of spares and consumables related to service and repair, working as part of a wider team supporting with maintaining SLAs and ensuring team performance against KPIs.&nbsp;

Warehouse Operative

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As a Warehouse Supervisor with BT, you'll supervise a team of operatives to ensure the running of the warehouse is smooth throughout shift. You will be unloading &amp; loading the vans from deliveries to the warehouse, using stock systems to process and arrange orders.&nbsp;<a href="https://www.bluearrow.co.uk/featured-employers/working-with-bt#BTJobs" name="BTJobs"></a>
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Warehouse Supervisor

BT, a multinational telecommunications company, has core values that shape their culture, and strives to be the best place to work by encouraging staff to fulfil their full potential. Browse the latest jobs to learn more about the rewarding roles BT offer.

Meet Beatrix, a previous Blue Arrow candidate who's now an Associate Trainer at BT.

Working at BT - Beatrix's story

Meet Trevon, a previous Blue Arrow candidate who's now a Cover Manager at BT.

Working at BT - Trevon's story

Working with BT

999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast Salary: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: * Able to communicate in a clear and concise manner over the phone * Able to keep clam, cope and bounce back in challenging situations * Able to think quickly in stressful situations * Genuinely motivated to help people * Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: * Be the first contact for anyone calling 999 * Follow a set process while communicating to the caller in a clear and calm manner * Quickly gain an understanding of the issue * Direct the call to the appropriate emergency service contact centre Rewards &amp; Benefits: * Competitive pay rates/Pay progression- £12.58 - £28.17 per hour * Overtime opportunities * Full paid training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Requirements: * Proof of Right to work - Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 month - Utility Bill * Proof of National Insurance - NI Card, payslip or P60/P45 * 2 Years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

999 CALL HANDLER - FULL TIME - BELFAST

999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Birmingham Salary: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: * Able to communicate in a clear and concise manner over the phone * Able to keep clam, cope and bounce back in challenging situations * Able to think quickly in stressful situations * Genuinely motivated to help people * Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: * Be the first contact for anyone calling 999 * Follow a set process while communicating to the caller in a clear and calm manner * Quickly gain an understanding of the issue * Direct the call to the appropriate emergency service contact centre Rewards &amp; Benefits: * Competitive pay rates/Pay progression- £12.58 - £28.17 per hour * Overtime opportunities * Full paid training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Requirements: * Proof of Right to work - Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 month - Utility Bill * Proof of National Insurance - NI Card, payslip or P60/P45 * 2 Years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today! For more information, please contact the BT Recruitment Team at Blue Arrow by email or on 020 3910 9509.Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

999 CALL HANDLER - FULL TIME - BIRMINGHAM

999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Glasgow Salary: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 13th May 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: * Able to communicate in a clear and concise manner over the phone * Able to keep clam, cope and bounce back in challenging situations * Able to think quickly in stressful situations * Genuinely motivated to help people * Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: * Be the first contact for anyone calling 999 * Follow a set process while communicating to the caller in a clear and calm manner * Quickly gain an understanding of the issue * Direct the call to the appropriate emergency service contact centre Rewards &amp; Benefits: * Competitive pay rates/Pay progression- £12.58 - £228.17 per hour * Overtime opportunities * Full paid training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Requirements: * Proof of Right to work - Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 month - Utility Bill * Proof of National Insurance - NI Card, payslip or P60/P45 * 2 Years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

999 CALL HANDLER - FULL TIME - GLASGOW

999 Mobile Call Handler / Customer Advisor / Call Centre Advisor Location: Belfast Salary: £12.58 - £28.17 per hour Hours: Full Time 37.5 hours Pattern: 06.00am-23.00pm will work any 5/7 days (7.5 hour shift within those hours) Contract: Temp to Perm Opportunities Start Date: 15th April 2024 REGISTER NOW - REGISTRATION TAKES 9 minutes on our APP. Training will be full time. Do you want to work for the UK biggest telecoms provider? Are you looking for a role which can offer progression with fantastic training and career opportunities? Then look no further, as we have a great part time, 999 Call Handler opportunity for you at the UK's most exciting telecommunications company, BT. You'll be the first contact for anyone calling 999. Most calls last around 30 seconds, as you follow a set process while communicating to the caller throughout in a clear and calm manner. Your role is to quickly gain an understanding of the issue and direct the call to the appropriate emergency service contact centre. This is not your everyday call handler role, as you'll be faced with challenging and emotional situations. But if you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding. Full training will be given when you start, with 1 week of training and 2 weeks of supported calls. Plus, you'll have people around you to support you, regular coaching, and training updates to make sure you're always at the top of your game. General Key Skills: As a 999 Call Handler you will be: * Able to communicate in a clear and concise manner over the phone * Able to keep clam, cope and bounce back in challenging situations * Able to think quickly in stressful situations * Genuinely motivated to help people * Able to demonstrate compassion and empathy to all callers, no matter what the situation Main Duties/Responsibilities: * Be the first contact for anyone calling 999 * Follow a set process while communicating to the caller in a clear and calm manner * Quickly gain an understanding of the issue * Direct the call to the appropriate emergency service contact centre Rewards &amp; Benefits: * Competitive pay rates/Pay progression- £11.80 - £27.49 per hour * Overtime opportunities * Full paid training * Ongoing coaching and in role training * Instant access to Blue Arrow training portal * Auto enrolment in pension scheme * 28 days paid holiday Application Requirements: * Proof of Right to work - Passport, Share Code or Birth Certificate * Proof of Address dated in last 3 month - Utility Bill * Proof of National Insurance - NI Card, payslip or P60/P45 * 2 Years referencing details (Blue Arrow will apply for these) * DBS (processed by Blue Arrow- External DBS not accepted) So, if you're looking for a call handler role where you'll go home after every shift knowing that you've made a difference, then apply with us today!Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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