As an established recruitment partner with over eight years’ experience across a range of call centre requirements, our staffing specialists were able to call upon a local pool of candidates and jobseekers.
The existing Account Manager put together a dedicated team of recruitment consultants to identify suitable candidates and to handle the selection, interviewing and onboarding process.
The team constructed a multi-channel campaign to attract potential employees. As well as database marketing, the recruitment team reached out to their network of Jobcentre Plus contacts and promoted the vacancies through social media and local retail outlets. Interviewers used a range of question techniques to assess candidate resilience to remote working conditions including the ability to be proactive and represent the brand.
Blue Arrow’s technology platform including its automated talent-matching capability, enabled swift targeting of likely prospects and remote processing of candidate applications and contract completion. This ensured staff were in place and ready to go in time for the peak trading period.
Intelligence recorded via the applicant tracking system, highlighted the attraction of remote working for applicants, compared to an office-based role. Based on these findings, Blue Arrow undertook further consultation with the retailer to develop a potential hybrid-working solution to satisfy candidates’ expectancy for increased flexibility in the future.