1,500 remote workers in 15 days
Company Background
Capita is a consulting, digital services and software business. Every day they help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
Through partnership, they provide insight and cutting-edge technologies that give time back to their clients and allow them to focus on what they do best.
Customer Management is one of Capita’s six divisions. It delivers customer engagement, remediation, complaints management and collections services across a variety of industries in both the public and private sector.
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Blue Arrow has provided Capita with temporary workers and permanent staff for over 17 years. We operate as an extension of their business and mirror their vision and values. In early 2020, this was put to the test like never before. We delivered a remarkable campaign that was amongst the most challenging and rewarding of our tenure.
The Result
We received over 10,000 applications. Our detailed job/technical specifications and candidate briefing meant many of these were of the required quality. We quickly screened and supplied 1,549 qualified temporary workers between the 18th May and 1st June 2020. We implemented staged onboarding for an average 154 workers per day – peaking at 192. The total headcount represented a 25% reduction in the original requirement – Capita had allowed for an attrition rate that was not necessary based on the high quality of the assigned workers. This therefore delivered a soft cost saving in relation to reduced training needs and management load. The contract remains live and we will continue to support until the proposed project end in September 2020.
